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November 2023 by Naomi L.
Living just three blocks away from Mariano's in Ukrainian Village, it has become my go-to grocery store, and I have no major complaints. Despite occasional busyness, I've always efficiently found what I need, and the majority of the staff recognizes me, creating a familiar and pleasant shopping experience.The store is well-stocked, even during peak hours, though there's the occasional item shortage, which is expected in a busy grocery store. I've learned the optimal times to shop to beat the crowds, ensuring a quick and enjoyable visit.As long as I'm in Ukrainian Village, Mariano's will remain my preferred choice for its convenience, friendly staff, and overall positive atmosphere. Highly recommended for those in the area.
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November 2023 by Betsy H.
This is my least favorite Mariano's location. The other locations are larger and cleaner. Good selection of cheeses and baked goods, otherwise no better than other grocery stores. I came down on elevator 2 which really stunk today. Also found bad smells by the "fresh" fish area. Isles are crowded.
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November 2023 by Allie
I have had two different encounters at this pharmacy, and both have been awful. The initial encounter was on Friday, October 6th, and the second one was today, October 9th, 2023, with the same pharmacist present. The first day, he said he couldn’t help me because “our lunch break is soon.” This was at 12:30, lunch break was not until 1. Today, I called ahead of time, scheduled an appointment online with my insurance info, and came 45 mins later. He once again was extremely rude, and said my insurance is not accepted. He lacks basic human decency and customer service skills, and does not belong in a customer facing job. 0/10 recommend.
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November 2023 by Roman m
The male pharmacist is extremely rude and has a terrible attitude. Try to asking him some simple pharmacy-related questions, he will scream at you and call you names. Stay away from this location.
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October 2023 by Mel S.
This Mariano's is extremely dirty. Aside from 2 shootings occurring recently in the parking lot, the stairway down to the store from parking is disgusting. It doesn't look like it's been cleaned in years. Selection is limited and produce often goes bad within a day or two of bringing it home. We decided to try to shop there again this past Sunday, and despite long lines of customers waiting to check out, only ONE check out lane was staffed forcing everyone to use the self check out. The self check out kiosks at Mariano's are terrible. Once you scan an item, if you attempt to bag it in a reusable bag, the screen flashes a message "return scanned item to bagging area" and won't let you scan the next item. It is ridiculous. You have to let several items literally pile up on the bagging area before you can attempt to put a scanned item into your reusable bag. We tried giving this location another try this past Sunday, but we won't be back. I suggest others look elsewhere for groceries. Terrible place, I'd give 0 stars if that was an option.
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May 2023 by Liliia L.
Worst customer service ever! Clueless management. Witnessing an elderly person with a full cart being denied at the register, because apparently it's closing?? At 8.45??? You are open till 10 and you are still ringing up customers on the line. Why not make an exception and ring one last one???? Self checkout is not intended for that many items, let alone elderly. If your employees need to leave and rush out, management steps in. In case some employees have 0 common sense. Maybe someone has to be trained more. Or don't be open till 10 if your registers are closing at 8.45. People don't know that. The whole situation was unacceptable
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March 2023 by Mark D.
This location has really declined in the last couple years. The selection is really limited, many things aren't priced correctly or at all, there's always huge carts and boxes in the aisles and I'm certain the freezers aren't cold enough. On the bright side, I rarely encounter an employee who isn't pleasant.
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January 2023 by Alissa
Since changing my health insurance plan several of my medications have been changed at once. The pharmacists and techs have been very helpful with explaining costs and new side effects. My care has been through a telemedicine platform which doesn’t allow contact with providers in between visits- even for refill emergencies. The pharmacists and techs were wonderful with brainstorming my options with me. They went above and beyond especially for how busy they are. Thanks!!
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January 2023 by Kat B.
I hate this grocery store. The aisles are super narrow, it's always understaffed. Security stands around talking when there have been two shootings.
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December 2022 by Katie E.
The grossest, cramped, annoying Mariano's in Chicago. I just learned that somebody was murdered in the parking lot this week. That makes my stomach sink. Can you imagine??? You're shopping for groceries and you get killed in the parking lot?
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December 2022 by tyler worrell
Called on a Tuesday for a prescription I regularly get every month. I was told there would be no way to get it in stock until the pharmacist came back from vacation on Sunday to order it. Of course when I asked on Monday if it had been ordered, I was met with the deer-in-headlights look. I was so mad I just left without saying anything.This is horrible service for a pharmacy! I'll be sending my prescriptions elsewhere from now on.
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December 2022 by Wandrayl B.
this store although they have black employees they do not want blacks shooing in their store. I live in the area and literally followed every time I come in some of the cashiers are nasty I think that it's a shame to be unfairly treated and no matter what color my skin is I still should be respected unless you visual proof I'm a criminal my money is green just like the white gold money. other than that great store
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November 2022 by Ruby P.
I like this grocery store! They have a good variety of items and I was able to find things that I like. Things are overall affordable, they also have reduced-price clearance items. Parking was very convenient- they have a rooftop parking lot on the 2nd floor and you take an elevator down to the 1st floor to the store. I had a great experience at this store and would visit often!
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October 2022 by Will Guerin
0 confidence in a prescription actually being ready when they say it’s going to be ready. Employees are usually rude, possibly from being overworked. So often there is only one person working. Honestly a joke, don’t get your prescriptions sent here
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October 2022 by April K.
The cashiers and the deli girls are unprofessional. Gossiping while customers are around and looking like they're tired and reek of cannib. Retrain the staff if and when a customer approaches. A greeting Hi, how can I help you might be a start to assist the customer with their shopping experience. For poor first impressions you get one star on Yelp!
