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October 2024 by Gerry Mackin
I agree with other comments, this is a first rate pharmacy under the management of Jason, who has given us all our vaccines.
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March 2024 by Kim Reynolds
If you need context, look at the reviews for the grocery store entity (terrible) vs the reviews for the Ashland Ave pharmacy (consistently fabulous). I work in healthcare and Jason, Laura and Stephanie are by far the best pharmacy team I’ve encountered. Knowledgeable, friendly, always remember their customers - and they’ve been there for years (try getting the same pharmacist twice at a walgreens!).TBH, I’d generally prefer never to step foot in this grocery chain again but they get my money every month, as I just can’t break up with their pharmacy ?
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March 2024 by Jamie Martello
Laura, Stephanie, and Jason are amazing- they are so caring, warm, and knowledgeable. All three of them (but especially Laura) really go above and beyond to take care of us, educate us about our medications, and are so wonderful that we often travel 30 minutes just to continue using this specific pharmacy.
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January 2024 by Ro V.
This place gets worse and worse. No carts. Only self checkout after 6pm. Terrible customer service. What a shame this business prefers to hire security instead of hiring cashiers. Using digital coupons to make us jump through hoops to get a deal. This city deserves better.
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November 2023 by Naomi L.
I used to frequent Mariano's Bucktown, but the overall experience has become unpleasant. Despite the store's cleanliness and good stock, the atmosphere gives off a dark, doomsday vibe, particularly in certain areas. The main issue lies with the meat deli, where I consistently encounter rude service. The ONE employee there insists on directing me to pre-packaged options, even when I specifically request fresh cuts from behind the counter. This unwarranted attitude has become a recurring frustration. Cashier interactions are hit or miss, with about half being friendly and the rest lacking in positivity. As an efficient shopper, the inconsistency adds to the overall dissatisfaction. This particular Mariano's has become synonymous with negative vibes, prompting me to actively avoid it. In contrast, other Mariano's locations offer a more positive and inviting shopping experience. I hope the management addresses these issues to improve the overall ambiance and customer service at the Bucktown store.
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September 2023 by Bev E.
I used Instacart on Wednesday September 20th and was delighted. We had Danielle as our shopper and she was perfect. I wish more shoppers were like her. She was ahead of time, communicated well with me and was just a delight. Kudos to Danielle. she's the best!
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July 2023 by Gina M.
Hello! I am a frequent shopper here at the Mariano's in Bucktown, as I live a few blocks away. I have noticed the level of customer service slipping and 99% of the time, I let it go and stay quiet. Today, while I was buying a few items during a time which I rarely shop, I was provided exceptionally unprofessional customer service. It's mind boggling to me that this continues to happen. A cashier myself many years ago, I always recall stopping what I was discussing and shifting my attention to the customer. A simple "hello, how are you today?" goes a long way from a cashier! In today's case (and like mostly every other time), I didn't receive a simple "hello" and was treated like I wasn't even there. Not only did the cashier not say anything or acknowledge me, yet she proceeded to speak to her 3 co-workers about breaks, what time breaks were occurring and other items not pertaining to me. I was visibly frustrated, bagged my own items and not one person apologized or asked me what was going on. Everyone watched this happen and the cashier yelled back at me, when I addressed her in a nice tone. I really can't believe this is the level of service I am getting in what used to be one of the best stories in the city. Can you please train the team to pause, stop talking to their co-workers and just pay attention in the moment? These small things are critical to the customer experience. Thank you!
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June 2023 by Judith C.
Tom in Produce cheerfully offered to make me some fresh juice when they ran out. Excellent customer service and much appreciated Tom!
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June 2023 by Zach D.
I love this place. First off, let's just establish that this is a grocery store. It's purpose is utilitarian and it serves thousands of people a day, many of whom are often hungry and would rather be in any place but the grocery store. So if you're coming to this Mariano's or any other grocery store expecting the red carpet to be rolled out for your arrival, check yourself. All that being said, this place has everything that 95% of people will ever need and it is almost always exactly where you would expect it to be and when it's not there is almost always a worker who will gladly tell you exactly where it is. The produce, when I'm there on a Saturday morning, is almost always pretty fresh. Do they always have the exact lettuce I want? No, but I imagine that is often out of their control. The reason I love this place so much is because my kids love it so much. We have a weekly ritual of going here after piano lessons and grabbing lunch from the deli while we're grocery shopping. My son loves the salmon and the potato wedges, my daughter is a huge fan of the Mac n cheese, and I usually get the veggie rolls from the sushi section. We sit upstairs where there are tables and chairs and enjoy a quick post-grocery shopping family lunch almost every Saturday. It is sometimes the best part of my week. Did I mention their donuts? Stop going to Dunkin' and pick up a dozen of the bakery donuts here. They're delicious. We've also had great luck with their birthday cakes. They have a big catalogue of awesome themed cakes that have always been a hit with the kids and the adults have always commented on how tasty the cakes were. Are there long lines for checkout sometimes? Is self checkout confusing at times? Sure. You're at a grocery store in 2023. Why are you expecting anything else? They're trying their best, and I've found that if you're nice to the cashier and the person bagging your groceries, they'll be nice to you. Also, just a quick PSA, if your cashier doesn't have a bagger helping them, bag your own groceries for God's sake. It's not difficult and it will save you time and keep the line moving. Enough said. Thanks to everyone at this Mariano's for always making our grocery shopping experience a pleasant one.
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June 2023 by Lila F.
literally sell expired milk. not the first time i've seen this. often do not have basic food staples in stock ex: condensed milk
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May 2023 by Brian K.
No cashiers at 9am on a Friday morning. Checked out 50 items myself at the self-checkout. Not a good experience. Won't be back.
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March 2023 by Lisa M.
Parking lot is a nightmare! I recently ordered groceries online and the app kept crashing. Once I was able to finally place my order and go pick it up, only once I arrived did I find out I was supposed to drive up the ramp to go get the groceries. I didn't see that on the website at all or the app.
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February 2023 by Cheyenne Keyser Gallagher
At no point in my life have I ever even thought to leave a review for a pharmacy - but this team changed that. The team at Mariano's is just amazing. Not only are they super friendly, they go above and beyond. Making sure my difficult to find meds are in stock, knowing how to get complicated approvals figured out in a complex system (I don't actually know how this works, but I know how messy it has been for me with other pharmacies and from other's online horror stories). Even if I ever move to another part of the city, I will stay with this team.Sincerely, a 29-year old with way too many scripts :)
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February 2023 by Ana Arrendale
The staff is amazing! I have nothing but good things to say about the pharmacy service and staff. Thank you
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February 2023 by Charles lo
Check their lunch break hours before you go
