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March 2024 by Samar nubani
Worst customer service!! Tired them before and then again to see if anything changed and they are still the worst front desk employees and super rude. Will NEVER go to this massage envy again because of front desk. Plus I’m sure that is the reason why they always have available appts.
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November 2023 by Kelly
Kristina added some oxygenation boost to my facial without explaining that it was $75 and I was expected to pay the new rate of the facial after I left. This place will rip you off! Avoid!
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October 2023 by Kennette Crockett
Excellent facials and massages.
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September 2023 by Laura Pagliari
Consider NOT doing the membership. Unfortunately, I feel they just rob you of monthly membership dues. They increased the price without notification. It’s extremely difficult to find an appointment. They don’t work with you if you have extra credits and charge you for every little move you make. What is suppose to be a stress free experience has caused more stress than relaxation.
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September 2023 by sarah wurz
Very helpful staff.
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May 2023 by Kelly Brennan
They do not have the capability to provide massages to their members that continue to pay monthly. There is no availability for massages for months out and what is offered when you call to complain is at times that never works with your schedule. In the last year they have canceled more than 50% of the massages I did schedule due to employees quitting or deciding not to work. The only solution they can provide is to pay $20 a month to keep membership active while not accruing any benefits.
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May 2023 by Jackie Acker Garland (Chicago Photo Mom)
My husband and mother-in-law both enjoyed their deep tissue massages. The membership was a bit confusing for me but I believe it's around $85/mo. If you want to transfer to a friend it's a $10 fee.
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March 2023 by Debra Harrison
Kristina has great technique with facials. She is diligent with updating her knowledge. She performed lymphatic drainage and it was great.
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February 2023 by Michelle Magdaleno
I had my very first facial done by the one and only Kristina. My overall experience there made me feel relaxed and definitely comfortable. She was so detailed about everything and especially what I needed for my skin. I walked out feeling so fresh and rejuvenated! For the newbies I highly recommend Kristina for any type of treatment! She’s very professional and AMAZING at what she does. Thanks for making a girl feel comfortable under her own skin. I already booked my next appointment!
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February 2023 by Becky Vogrin
Wonderful services! I've been to this location multiple times, both for massages and facials and have never walked away disappointed.My last appointment was with Kristina for a regular facial but once I described what I was looking for, she recommended a chemical peel (which I knew little about) and fully walked me through the procedure, products, and benefits. She could not have been more right and I LOVE the results. I already have a follow up appointment booked with her because she did such a great job. Go see her-- she's fantastic!The ladies at the front desk are always helpful whether it comes to questions or booking another appointment. They're always a joy to chat with! An additional service that I love is if you have a provider you consistently see and they have a last minute opening, they'll send a text letting you know it's available if you're interested.Overall I would happily recommend this location.
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February 2023 by Lincoln Bear
I have had a membership for a few years and have no complaints. Today contacted them this morning about canceling a session and charging 50%. I told them if they can waived it, and they said no company policy. So I cancel my membership. You rather lose a client than make an exception. That’s a shame. Best of luck!
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November 2022 by Jillian McClellan
Absolutely phenomenal services! I've gone to Kristina for a few facial services so far and I'm already booked in for the future. She definitely knows her stuff and is passionate about her work, plus we have some great conversations while she's working which always makes the experience more fun and engaging. Go see her, she's amazing!
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November 2022 by Elizabeth Grandi
Kristina does an amazing facial and chemical treatment! This was my first experience with a chemical treatment and she made me feel very comfortable and informed me on what to expect. I will definitely be back!
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October 2022 by Carly Poplawski
Had the best facial I’ve had in a long while! Kristina is extremely knowledgeable and super fun to talk to. She discussed every step along the way and told me what she was doing. She made me feel super comfortable and made my skin look and feel AMAZING. Definitely request Kristina. And she had me laughing the entire time, not only did I get the best facial but left with abs from laughter. Laughter may not be guaranteed, but fabulous skin is!
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October 2022 by hayley horvath
Kristina gave me a great facial, you can tell she really loves what she does. Very informative but doesn't chat too much. Lol
