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March 2024 by Erica Vee
During my recent visits to your establishment to receive services, I have consistently observed unprofessional conduct from the front desk staff, particularly from a blonde haired short women. She has been openly discussing and making negative comments about other staff members in a manner that has made me uncomfortable as a client.I believe that such behavior is not only unbecoming of a front desk representative but also reflects poorly on the overall image of your organization. As a client, I value a positive and respectful atmosphere when receiving services, and the current behavior of the front desk staff is contrary to these expectations.
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March 2024 by Chicago Painting Specialist
Horrible place to go. Worse massage ever, I have pre paid services and I was sent to any location for services. They found my package and this location didn’t honor it. They charge my credit card against my will. So thirsty for money. The massage was a waste of time as well. They make you believe they are a franchise “club “ but they are not.
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November 2023 by Jenna Bomba
I booked an appointment at Massage Envy Wicker Park over 30 days in advance as a birthday gift for my husband. Unfortunately, the experience was marred by a last-minute cancellation on their end. The spa called to let me know that my therapist could not make the appointment, and the only alternative offered was to rebook me for a different day. Extremely disappointing.
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November 2023 by Mari L
I’ve been to this location multiple times and have consistently had good facials with Lauren R. Today, I was offered an upsell for a product that was sitting on the counter when I exited. I declined the upsell, and now suddenly I’m told I have to pay a surcharge for my service. The person, who claimed to be the manager, could offer no written explanation for this sudden change. I’m sure there is some kind of commission gained for selling the products, and since I didn’t bite, they found another way to charge me. I wish I could add a photo showing this “policy”, but as I said, they could not provide anything that justified this new fee.
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September 2023 by Sadie Rodriguez
I love having the membership because it is so convenient, the only down side is it is so hard to ever book my appointment. I always have to book a month in advance and if i do need a last minute appointment it’s most likely not an option. The staff is great the massages are very enjoyable! I just wish they had more availability
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August 2023 by Steve McG
Just an ok massage. Quite pricey and I felt like I've gotten better service elsewhere
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July 2023 by Brittany Clapper
I just had a great massage with Joseph V. A phenomenally intuitive massage therapist! I instantly felt calm and relaxed. They were strong yet gentle, kind and professional. Also suggested some stretches to help maintain my problem areas at home. Thanks, Joseph!
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July 2023 by Pete Tharp
Cathy was not only beautiful. But does a fantastic job as well. 5 stars
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May 2023 by Keri Lockett
I have had 4 massages scheduled and 3 of the 4 have been canceled the day before. Each one I booked a month in advance. Super unprofessional!
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May 2023 by M Vee
My last massage was terrible and too rough. I cancelled my monthly membership of $85 just to still be charged after cancelling because it wasn’t 10 days before the billing cycle but here we are a month later and I was just charged again from a place I no longer wish to visit. The employees are clearly not doing their job why am I still a member and getting charged?
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May 2023 by Wendy Luxenburg
Clean and well maintained. I feel safe going. Jennifer is a fantastic therapist.
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March 2023 by Kristin Hupfer
Can't get appointments without booking well in advance and even when you do this, they cancel on you. I booked 4 appointments well in advance to ensure I got the times that work for me, and they've cancelled 3 of the 4 over the past few months. I have 11 credits that I've been unable to use. Just cancelled my membership that I have had for more than 15 yrs due to this constant problem with booking. Not worth it.
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March 2023 by Neiko Kirk
I signed up at another location. That location has issues with parking availability. I called the Wicker Park location and was fortunate enough to have had Gabriella field my call - and to find out there is on-site parking!!At my original store, I had already booked out for multiple months in advance. I had not had the chance to try out other therapists at my former location, but walking three blocks prior to and after a massage isn’t my idea of relaxation.Gabriella took the time to discuss my needs in a therapist. Additionally, she was able to forecast and set appointments with 3 different therapist who fit my criterion given my preferences.Being in the hospitality industry for 27 years, I can spot amazing customer care even over the phone. You can hear her smile in her voice, and she genuinely enjoys being an advocate for clientele to be matched up with the right therapists.Stay tuned for another review once I’ve had a few under my belt.To whomever fields these reviews, I hope you recognize Gabriella’s added value to your franchise. The world could use more humans on the other end of the phone with the attributes of this customer service specialist.Cheers!
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November 2022 by Nick Davis
I hadn't been to a massage envy in about 10 years until this recent trip, and this experience was much worse than any of my previous trips there. I won't be going back.
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August 2022 by Haley Miller
I’ve tried probably 6 different locations in Chicago and multiple therapists and Erin is the best therapist. Thank you! I will keep coming back for her!
