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January 2024 by Cihan Akbaba
Be careful about return policy. Trying a short period of time and sleeping all night have different results! I want to return my matress is because I cant sleep it is uncomfortable. So, they said that they have to come and pick it up and I have to pat $99 for it and also another $99 for something else. I offered to bring it whenever they want but rejected. Go and buy from Amazon. So it is easy to return.
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January 2024 by Maria Vazquez
Mr. Bob resolved my issue very quickly, he is professional, he has experience to do his job. He is an amazing person with the customers.He is the best at Mattress FIRM.
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December 2023 by Diana Marques
My husband and I bought our mattress here in August. 5 months later and we are still very, very happy with it. And that's probably because we got the best customer experience I'd had in a loooooooong time. Stan is very knowledgeable about all the products his store has to offer and he's also a great communicator. He took the time to talk to us, suggest different mattresses and let us go back and forth with our decision. We probably wouldn't have managed to pick something as good if it wasn't for him. 10/10 recommend going to this store!!! Ask for Stan!
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December 2023 by last evenings on earth
Luis was incredible. He helped us find the perfect mattress, explained things in an incredibly clear way, and helped us find the perfect bed for our needs (which were many!). I can’t recommend this place more because of him. Thank you, Luis!
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November 2023 by Amanda Capetillo
I love this location.. it’s close to home but more importantly the workers are so helpful and nice. Today especially, JeanPaul, was more than willing to help me find what I needed and I’m proud to say I walked out feeling confident in my purchase. He listened to what I was looking for and gave me some great suggestions! Even when I mentioned where I wanted to stay financially he still made sure to show me top notch mattresses. His honesty was very appreciated and noticed and I believe he went out of his way to give me the best deals for me. THANK YOU AGAIN! I can’t wait for the bed to be delivered.
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November 2023 by Afrothiti Manolis
I was so pleased with JeanPaul’s customer service, communication, transparency and pricing when I walked into the store today. It was very quick and easy and I very much enjoyed John Paul’s conversation! He and his service were great! Five out of five. I will be back again if I need anything else in the mattress store! Thanks!
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November 2023 by Linda Flentye
Thanks to Stanley I was thoroughly educated about sleeping positions and the effects on posture. He walked me through all the options and explained the benefits of the various models keeping my price point in mind. Appreciate the honesty and salesmanship.
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November 2023 by Gina Driskell
It was an over all pleasant experience. It was helpful to try different varieties to find the one right for me. Bob was extremely helpful with information and anecdotes. No pressure at all, good explanations and clear answers were given for my many questions.
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November 2023 by Valeria
Stanley is a FANTASTIC salesperson! He has outstanding customer service, and fantastic personality. Made our mattress buying experience a breeze! Highly recommend!!
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September 2023 by Deborah Lopez
I went into this store to try out a floor model and make an exchange. My exchange was seamless and pleasant with Bob Johnson. And since I was in the market to but another mattress set, I decided to purchase that too all in this same visit because of Bob Johnson.
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August 2023 by Sydney Sakharia
I am so excited to leave this review - Stan (Stanley) was incredible to work with. Not only did he provide excellent service, his commitment to finding you exactly what you are looking for is unmatched. The store is warm and welcoming and Stan went above and beyond to make sure I had something I was excited about. I would recommend it to anyone! The delivery and set up was so quick and friendly - they were done in a matter of minutes. 10/10!
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August 2023 by Kimberly Sawyer
We recommend this store. Stanley, our sale clerk attended to our needs and helped us to find the bed to best meet our needs. Stanley’s hospitality was excellent. He is well informed and he listened . With his expertise he empowered us. It’s a big purchase and we feel extremely good about the money we spent. We are recommending this store.Let Stanley help you find your next bed. Thank you mattress firm.
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August 2023 by Jacqueline Gevercer
I was shopping for a new mattress and had a super experience. Stan was very knowledgeable and very helpful. He gave me all the time I needed to make my decision and answered all of my questions. I have nothing but positive feelings about the entire transaction.
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July 2023 by Mr. Vescovi
Our sales expert Bob did a fabulous job of educating us on mattress technology, as we hadn’t bought one in some time. He gave us a range of prices and options and didn’t try to up-sell us every 42 seconds. He had a nice sense of humor and knew when to back off when we were discussing our options in private. I’d recommend my experience to even the most discriminating shopper.
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June 2023 by Kyle Brown
Our sleep expert, Aristotle, made buying a mattress so easy. He was incredibly knowledgeable about all the different options, did not pressure us but was ready to answer any question we had. I would highly recommend shopping here.
