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January 2024 by Thomas Hope
Had to find a bed STAT! Needed it to sleep in new condo in 2 days. Visited 4 mattress vendors in one day. By the end of the day it was clear what was best mattress at a good price. John At Streeterville Mattress Firm helped us find a wonderful mattress with adjustable frame at a great price. He was professional and friendly. I recommend the Streeterville Mattress Firm highly.
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January 2024 by Branislav Kockica
We got our new mattress here today and had a fantastic experience! Darren was very knowledgeable and helpful, and we felt very relaxed and free to try the mattresses and discuss at our own pace. Darren gave us great advice, and we are super happy with our experience and purchase! We would recommend this store, even though buying online seems convenient; you can never really know what would be comfortable until you actually lay on it!
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December 2023 by chloe glynn
I had a great experience buying a mattress because of Darren!He gave great recommendations and gave me all the time I needed to decide what mattress I wanted. He was friendly and easy to work with.
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November 2023 by D B
What a great experience. Darren worked with us and helped us choose a mattress that work best for us. He’s super knowledgeable and helpful. Also, the fact that mattress firm has a 120 day mattress guarantee sets them apart from any other brand. Highly recommend this location and working with Darren.
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November 2023 by Meaghan Dwyer
Darren was very professional and helped me choose the best mattress for my needs without trying to oversell me. I am happy I chose this location and would highly recommend based on my experience.
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October 2023 by Sophie xu
I went to the store twice. First time I was with my friend who bought Tempur-Pedic mattress. The store manager John was very nice and patiently introducing the difference of each type mattress. Second time, I went there with my boyfriend and bought the same one as my friend’s. Vince was super patient with us and made the purchase process so easy. Definitely recommend to try this store.
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September 2023 by bo xu
I went to the store twice. First time I was with my friend who bought Tempur-Pedic mattress. The store manager John was very nice and patiently introducing the difference of each type mattress. Second time, I went there with my boyfriend and bought the same one as my friend’s. Vince was super patient with us and made the purchase process so easy. Definitely recommend to try this store.
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September 2023 by Min Li Yin
The customer service at Mattress Firm (downtown Chicago) is exceptional. The Sales Associate Vince's expertise, professionalism, and patience project the company image very well. He was generous with his time in sharing his knowledge as a sleep expert.I am 100% satisfied. The difference is night and day!
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August 2023 by Alex Krzykowski
Incredible customer service from Darrell. Encouraged us to take our time laying on different mattresses to get a feel for what we wanted. He answered multiple questions and helped us make a final decision.
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August 2023 by Rebecca Turner
John was extremely helpful and price matched my mattress without me even having to ask. He made sure I got exactly what I wanted when I needed it. Excellent experience!
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August 2023 by George Krizanovic
Great experience. No pressure at all. I was educated and different types of mattresses at different price points. Vince was really helpful and extremely cool. I tested out tempurpedics that cost $5,000 down to another brand that cost about $800. I loved the $800 mattress. I loved the expensive pillows too lol. I ended up buying a great mattress and some pillows and some sheets. I highly recommend this store. They have a lot to check out and Vince makes you feel right at home. No rush.
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August 2023 by Thomas Mader
Vince was great. Talked me through the options, showed me a lot of variety and helped me narrow things down until I found the right mattress. Didn’t rush me or pressure me into anything. Solid mattress shopping experience, no complaints at all.
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July 2023 by Eve Lyn
Darren was very knowledgeable, helpful, patient & polite. He made sure all of our needs & delivery dates were met. Great experience! Highly recommend.
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July 2023 by Kristopher Bauer
Vince made everything super easy for me. He got me a great deal and made sure I got it all the same day. Pretty stellar spot with a huge selection. Thanks vince!
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July 2023 by Kanika Kelshikar
Vince was fantastic. He was not overbearing, he let me take my time and answered all my questions. He suggested a great mattress but wasn’t pushy at all. He made me feel comfortable.I am very happy with my purchase! Thank you Vince!
