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December 2023 by Alexis C.
This post is 3 months over due! Julio was a delight to work with. From the first day I came in he made me feel comfortable and zero pressure to buy. Mattress shopping can be awkward alone and that wasn't the case with Julio. He asked the right questions and allowed me to take my time even though I came in very close to closing time. He told me to think over night and do my research and would honor the sale that was ending. I originally got the Serta Temprapedic firm, which I hated. It made my back issues worse and my sleeping issues progressed. When I called him to tell him he said no worries, and apologized ( though not his fault). I went back in and tested out the plush, which says best for side sleepers. I even wanted to get the king instead and wanted to return the adjustable base which normally isn't returnable. Hands down Julio is the best. I went in on a day he wasn't there to test the plush and others to make sure I didnt swap out another mattress and it's just wasn't as comfortable as when I dealt with Julio. He hands down treated me like a friend from the second I opened the door to the store. Thank you Julio for being so patient and not pushing me and literally telling me "you are not buying a mattress tonight". I absolutely LOVE my new bed. I will say when the second one came it had such an awful strong smell that has now (3 months later) started to go away. I did and no lie still have the thought it was a returned and cleaned mattress that was brought the second time. That's on me as I meant to call and talk to him about but at the end of the day I'm happy and sleeping better then ever. One thing I will add is this mattress is advertised as "cooling" It is cool to the touch but is not cooling once laying for 10 minutes. If you really are in need of the cooking technology spend the extra $3000 for the temperpidic artic cool. If I didnt want to pay in full and was cool with financing I would have done that. It may be more cooking without a mattress cover but that's %100 needed for longevity. I even bought a cooling cover but it's not the same. This is something the mattress designers should think about and consider when creating the mattress'.
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November 2023 by Joel Craig
We recent bought a bed here for my daughter; today it my turn. Victor was amazing and helpful while I spent almost two hours testing beds. When it came time to buy, I got a fantastic deal. Another great experience at this store!
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November 2023 by Kim Grossman
Julio and Marvin were amazing! This was my first time buying a mattress in store and the experience was low pressure and truly lovely. Special shout out to Julio who is one of the best managers around!
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October 2023 by V Neelakantan
Excellent customer service, very friendly and wonderful experience visiting the shop and doing business with Julio. This is our second visit and second purchase and do not plan to go anywhere else if we need another mattress. Strongly recommend.
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September 2023 by Rob Reed
Should have stopped here before. The staff here is the best I’ve ever worked with. Will be shopping here in future for the rest of our beds, and recommend to all friends and family. Incredible experience. Go test out a mattress and learn from the experts. I challenge you to not fall asleep.
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August 2023 by kenpotate
Marvin! Marvin! This salesperson was a dream! I am still laughing at his humor, respect for others, and his genuine concern for my sister. Yes, my sister is a bit strange. She loved Marvin's genuine interest in her animal activism. Marvin gave us another company to check out as he knew my sister's needs. I feel Marvin, and he can do it, be considered for a management position. Now I know I can purchase one here! Marvin even said he would take my pee ridden mattress!
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August 2023 by Vishrant Gupta
This is one of the best Mattress Firm locations in Chicago thanks to Marvin as he was incredibly helpful in finding me a mattress that fits my needs. He took the time to understand my sleep preferences and pain points, and he presented me with a variety of mattresses to choose from. I ended up with a mattress that I love.
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August 2023 by Rossana Reformado
Julio and Victor were extremely professional and knowledgeable in helping my daughter select a mattress based on her sleep preferences. I highly recommend this location because the customer service is top notch!
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July 2023 by Allison Rodenhouse
We had a very easy and pleasant experience at Mattress Firm on Western Ave in Chicago. Marvin was very helpful, made us feel welcomed, and was all around great to work with.
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July 2023 by Michelle McConnell
We had a great experience shopping at Mattress Firm today. Marvin was very helpful, we didn’t feel pressured and he helped us find an option that worked in our price range.
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June 2023 by Tyler Maltes
A great overall mattress shopping experience. Julio and Marvin were very helpful with their insight and Marvin was patient enough with my girlfriend and I to give us the time we needed to find the right bed for us and even worked with us on the pricing. I highly recommend the Mattress Firm of Roscoe Village and will come back in the future if necessary. Excellent customer service!
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June 2023 by Dan Nagelberg
Marvin was awesome. I can tell he truly cares about people. He’s honest, polite and basically just a great person to work with. He addressed all our issues and made great suggestions. We bought an awesome new mattress in les than 30 minutes.
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June 2023 by Elizabeth Kirk
Marvin was very helpful, knowledgeable, and explained the options and their advantages. Listened to what I needed and showed me options tailored to my specifications. I had limited time to shop and Marvin helped get my purchase completed quickly. Would shop here again and would recommend
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June 2023 by Chris Blake
My partner and I needed a new mattress. We walked into this location and immediately knew we made a good choice. Sean was amazing and made this process a breeze. Thank you and sweet dreams Mattress Firm Roscoe Village! ?
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June 2023 by Keilani
Truly one of the best and easiest experiences I had. Marvin helped me and my partner with all of our problems and concerns while staying in our budget. Truly a sweet guy. We got the bed our of dreams and it didn't break the bank.
