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March 2024 by Michaela Monae
So the food isn’t bad not going to lie. But that ice cream machine? never working. Thats ashame. They just lazy
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February 2024 by Delores Flowers
I tired getting a frappe this morning but was told they don’t have ice not sure is this is even true but it’s completely unacceptable ice comes in almost every cold drink so if they don’t have ice then this mc Donald’s is not selling all your products that pertaining to ice very up set because upon walking up at 6:50 I was told the lobby was closed but the door was open then I was told the bathrooms are closed when I never asked for the bathroom in the first place
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February 2024 by Jus Me, Sup (IM ME!)
Walked in and there was a thousand teenagers waiting on the lobby, the cashier looks as if she partied all night and needs a bath, I ordered online and waited patiently for about 10 minutes before asking the status of my order and they couldn’t find it, they couldn’t find anything so I was asked to show them the order on my phone, they looked again and then the Latino Manager comes and ask me to show him the order again, and basically prove that I ordered. Now I’m going to stand in a nasty, crowded McDonald’s for my help and sake? Naw! So after figuring out I was being stereotyped and profiled as someone who had to lie for a $2 burger and free fry off the app really insulted me and also hurt me. I wanted to snatch him but took the food and threw it away as none of it was worth it and wasted my time and money! Just say no McDonald’s and especially this location in Beverly!
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February 2024 by Lakesha Harris
I WOULD GIVE IT 0 STARS IF I COULD!!!!! Very terrible customer service, the Cashier that worked today behaved as if she didn’t care and had a terrible attitude! Treat customers the way you would want to be treated!
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January 2024 by Dominique Farrior
I waited at counter for someone to take my order one visit that I came to which was last week literally everyone over looked me and was interacting with another woman talking and playing I let it go stood there for a whole 30 mins before I was served and to get my sweet lemonade and it was plain literally no type of taste to it money spent for nothing. I have visited the restaurant today same thing stood at the counter waiting for someone to take my order but it was a worker there she was working hard I must very nice and caring she finally took my order and I order another sweet tea lemonade did tell the young lady what happened on my last visit she apologize she made my tea for it to end up with a bug in my drink and now i'm out of almost $3 for a tea I was unable to enjoy pissed is not even the word
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January 2024 by Mara Bryant
The staff was very friendly. It actually made me smile considering a lot of establishments fail to value customer service now days. BUT there was hair (maybe 20" long) and trash from eaten food surrounding the drive thru window. HOW AND WHY IS THIS ACCEPTABLE!?!?!
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December 2023 by UnDisclosed Receiptant
Drive thru sat here before I got to the order box 10min never again. Still waiting.
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December 2023 by D. Andres Zoluaga
They made me go back to the restaurant to pick up the rest of my food. Incompetent people. Before leaving the drive thru window CHECK YOUR ITEMS. We double checked with her verifying everything was in there she repeated the order. Getting home opened the bag everything is missing. CHECK YOUR FOOD !
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December 2023 by Emily Henderson
My babies really wanted this establishment. We went and ordered their food. The fries were cold, and the fold was thrown together and placed in the happy meal boxes any kind of way.
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December 2023 by Renonta Mason
It's our hit or a mess one day you might get a freshly cooked burger then the next day you get a old stale Burger. The only good day I can say about this McDonald's is that the staff is always nice and
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December 2023 by Shierika Thompson
The gave my daughter spoiled milk with her happy
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December 2023 by D with the Harmony
If I could give this place zero stars, I would. Today, I came to the drive thru. There were absolutely no cars. I repeatedly said hello and received no answer, only for me to go inside the store (thinking their system may have been down) to see the employees loudly playing their own personal explicit music, horse playing, and slinging profanities throughout the store while talking to each other! Instead of trying to take my order, they continued doing what they were doing before they decided to approach the counter (even after asking me "if I wanted to place an order," and I responded yes) The state of customer service is sorely lacking in today society.
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November 2023 by Shaquille Hewitt
Staff does their best. A few loiterers and one of the kiosks don’t
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October 2023 by HCG Cmunna
I just ordered from there and I never even received my food I was sitting there for 30
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September 2023 by San Ale
Sept 27 2023: They’re service in the morning is really bad, they are not able to multitask. Customers tend to walk out or ask for a refund because of the wait time.The women’s washroom wasn’t the cleanest & the entire restaurant is musty/humid.
