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March 2024 by Mrs. Alamin
First thing. When I got in, there was a dog on the side of the store, I had an allergy, so I had a hard time, I didn't talk, I waited until they finished and left . Second thing. The customer service she doesn't have any idea any idea about the upgrade policy or transferring service from person to person if the other person is considered as a new customer or not, so l left that store
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February 2024 by Dean Tomasello
Super helpful, knowledgeable highly recommended!
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December 2023 by Tahirza Kadic
This sales person is very nice and halphful.
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September 2023 by Jasmine Hunt
Very busy but good customer service and informative about switching services to other phones/companies.
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June 2023 by Mariana Ramirez
We are disappointed with the store's customer service. The blonde girl who assist us had an unfriendly attitude and we realized that she spoke badly about us when we were in the store. You would think we didn't understand English, but we understood everything. Very disappointed, we won't be back.
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June 2023 by Jerry Weikle
This store has the worst customer service. I needed a statement with my address on it to get my DMV license renewed. They don't have a printer, the customer service guy said he couldn't access my account even though I owed MetroPCS my monthly payment. The store on Clarke had no problem assisting me. I know where I will get a new phone, on Clarke Street in Rogers Park
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August 2022 by Katrina Jackson
I went there due to my phone being shattered and was told by the male worker that the system was down I call back a week later and the system is still ? I'm getting tired of metro pcs no good phone upgrade
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July 2022 by Kameahāʻaweokaponia M'Intosh-ʻIʻi
Joe is a no-B.S. kind of person. Of the many Metro by T-Mobile stores in the city of Chicago, this shop is the best. They really provide the customer service that I expect. Friendly, direct-to-the-point, and quite knowledgeable. I highly recommend this location. I live more than 10 miles from this site, but I bypass many others to get the assistance that I need.
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December 2021 by Leo Jones
I purchased a device from here that turned out to be defective. The store then tried to deny my return for defective device. They ultimately "returned it" on paper. She said it would take 7-10 days to show up on my card.Low and behold 12 days later and no credit from the merchant. I had to send receipts to my credit card company so they could dispute.The woman at the store said I wouldn't be eligible for an upgrade because the device was returned.She had a really disgusting attitude the entire time.I visited a Corporate store where they were able to process my upgrade correctly. Although, at this location they mentioned she NEVER Returned my upgrade feature so I could qualify. This only means she kept credit for the transaction so she could be paid for it.DO NOT VISIT THIS STORE LOCATION. THEY ARE FRAUDULENT AND SHOULD BE SHUT DOWN
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July 2021 by Clara Santoyo
It is clear that this place needs to check their management! Most of the issues associated with this location are related to management! There is a lack of appreciation for both customers and workers alike. If the workers are valued they work better and the customers are satisfied. Take a long deep look at why the store is not progressing! It’s a problem that should be fixed from the hirer ups. I have known many people to work for this company. Long hours and nearly no opportunity for a regular life and they are over worked and under appreciated!
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July 2021 by Sos xSidney
Won’t continue my service with them any longer. I definitely feel bad for the employees that have been robbed at this location! That’s just outrageous. Everybody got to this metro 3212 w Lawrence ave. Good luck to this store
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July 2021 by Penelope Rio
If I can give this place zero stars I will. After the last comment they posted about this store I won’t be coming to this store at all. Will inform the community of uptown ! Report them to BBB Angelica. Unfair!!!
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July 2021 by emiliano sanchez
Definitely will share this on my social media. #tiktok brought me here !!
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July 2021 by Lorena
The owner is not professional at all! He never opens the store on time. He never pays his staff’s commission on time. He doesn’t follow up and always has an attitude. Don’t come to this establishment at all! Not worth your time, money and energy.
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July 2021 by ismerelda kerev
never come here!! THIS PLACE IS A DISGRACE! NEVER HAVE PHONES, WHEN IM AWAY FROM HOME I GET NO SERVICE UNLESS IM USING MY OWN WIFI
