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February 2024 by J.J. R.
The sales associate that I worked with lied and told me that my break pads were almost gone and that my routers were warped and I need to replace all of them for $600 dollars. I went to another mechanic who told me that my break pads and routers are completely fine. The latter tracks because my car only has 20,000 miles on it. I would avoid this place at all costs as they are not honest folks.
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February 2024 by Eugene S.
I wish I could give this place a zero rating, but since that's not an option, I'll just say I won't be returning. My first visit involved brake work on my 2020 Palisade, for which I was charged $2200 for all four wheels, including brakes and rotors. I doubt all parts needed replacement, but I consented after they warned of potential wheel lockup. However, the real issue began when I left my car parked outside their shop on Roosevelt Road. Despite being assured by an employee named Sebastion that I didn't need to pay the parking meter because my car would be moved, I returned to find a parking ticket on my windshield. Sebastion offered to either pay the ticket or provide a free oil change, which I reluctantly accepted after some hesitation. Three months later, when I came back for the promised oil change, they initially refused to honor it until they reviewed their notes. This should have been a warning to me. Yet, I visited again due to a knocking sound from the rear of my car. After leaving my car with them, paying the meter, and even emptying my trunk at their request (which they claimed was necessary for the diagnosis), they still couldn't identify the problem. Instead, they suggested the noise could be from the trunk's contents and quoted me $700 for an unrelated oil leak repair. Dissatisfied, I inspected the car myself at home and discovered the issue was simply two loose lug nuts, which I could remove with my fingers. This Midas didn't even try to take the wheel off the vehicle not once but twice after returning the car to the shop. I'm sure if they had tried then they would have seen how loose the lug nuts were. I tightened the lug nuts and my issue was fixed. I've been driving the car for about a week since all this occurred and have had no issues or unexpected sounds from the rear end of the car. This discovery was frustrating, highlighting the shop's negligence and their inclination to exploit customers financially. I strongly advise avoiding this place. Luckily I didn't have to pay for anything this time around! They could at diagnose the cars that come in!
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January 2024 by anne chantos
I had such a great experience today! I came in this afternoon with a battery issue that I could not figure out for the life of me. Unfortunately, I cannot remember the gentlemans name who helped me but HE SAVED THE DAY! He was incredibly knowledgeable, professional, hard working, and quick with his work. I was out of there with my problem solved in under an hour and he even advocated for the other Midas location to reimburse me since they installed the wrong battery which lead to so many problems. Great experience! Will definitely be back!
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January 2024 by Anne C.
I had such a great experience today! I came in this afternoon with a battery issue that I could not figure out for the life of me. Unfortunately, I cannot remember the gentlemans name who helped me but HE SAVED THE DAY! He was incredibly knowledgeable, professional, hard working, and quick with his work. I was out of there with my problem solved in under an hour and he even advocated for the other Midas location to reimburse me since they installed the wrong battery which lead to so many problems. Great experience! Will definitely be back!
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January 2024 by Bistra Mechkarska
I am a long time resident of South Loop and with 2 cars in the family we did some repairs work in all available shops in South Loop throughout those years. I can reassure you that you will not get a better shop around than Midas. Price are reasonable, staff is honest and professional and very friendly and understanding of your needs. You have a feeling that they care about you and your vehicle and that unfortunately is very rare now.I really appreciate the customer service of Sebastián. We did numerous repairs to our cars at this shop and we are very satisfied with the work and customer service. Strongly recommended to try this shop! You will not be disappointed!
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January 2024 by Joe Parsons
Got me in first thing Friday morning knowing I was in a rush and got me out within 20 minutes. Won’t go to any other shop in Chicago
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January 2024 by Maria Robles
They are super helpful and great at what they do . I am very happy with their service. Thanks guys
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January 2024 by Charlotte Farley
The nicest people and always do a great job. Eric fixed my flat tire this morning in 5 minutes! They always do a great job and are incredibly reliable.
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January 2024 by Ian Foster
Crooks. Told me I needed 4 new tires. Other shop realized that I had a nail in one tire. $300 rather than $1000.
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January 2024 by Sarah Perkins
Nick and his team are so great at the South Loop Midas! They repaired our tire with a patch quickly, professionally, and with a smile. So transparent and kind! Thanks, team!
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January 2024 by Julia Gelman
Midas on Roosevelt is a great place - people working there are very professional and friendly, they do everything quickly and qualitatively.
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January 2024 by Hilary Diana
Wonderful,easy,great value.
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December 2023 by Tony Elsberry
One of my tires on my vehicle had a slow, leak. Staff identified what the problem was, it was a nail in the tire. Staff repaired the issue free of charge. Staff was very friendly and helpful.
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December 2023 by Adrian C
I was surprised at the very professional service and the honest recommendations that were done by the manager that would save me money on my car repair. He also offered recommendation on other services (like rim repair shops) that helped with my issues. They made me feel like they really cared about my car's issues and were committed to fixing them, this does not happen often, I have to say. So I'm definitely coming back and will trust future service to this shop.
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December 2023 by Lisa D.
Absolutely fabulous! Eli is a lifesaver!!!! Our lugnuts were loose and he was able to tighten them without a special tool! Thank god for Eli!!
