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November 2022 by Mark Allen
Easy and quick!
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August 2020 by E G.
I had originally contracted MIdway for moving and I cancelled them as I had friends that said they would help and I rented a truck. Ty Porter who was who helped me set it up was very professional and couldn't of asked for anyone better to help. Moving day comes and first thing in the a.m. while I am moving a TV I re-tear my rotator cuff and down I go. I called Midway Moving and explained the situation (through tears) and they put in an urgent request and I get a call 20 minutes later from dispatch to tell me they have a 4 man crew that will be at my home in 1 hour. The crew shows up on time, explains the time limits they are looking at, and start to go to work. The crew was professional, friendly, during this time of COVID19 they wore masks, and I could not have asked for anything more. The cost was exactly what the estimate was for and finished on time. Thank you again and I suggest anyone who needs to move their home to contact Midway Moving. Cheers to Ty Porter, dispatch, and the 4 man crew!
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December 2019 by Mike
If you need the job done right, call Midway Document Destruction. I was shutting down a small business with decades worth of records and I needed the job done on a specific date. I called Shred-it. They gave me a date a week earlier than I needed. When I tried to change the date, they gave me a date two weeks later than I needed. I then tried Iron Mountain. They lost my order and never gave me a date at all. I called Midway on a Friday hoping they could do the job Monday. They could. Unlike the big companies, the person I spoke with was the same person dispatching the truck to do the job. Midway's staff were on site, staged and ready to go when I got there Monday morning. I had underestimated how many documents I had, but they had extra bins. They went through the material, removing the necessary metal clips, filled the bins and were done in about an hour. Fantastic service. I highly recommend them.
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June 2019 by J B.
Midway did a free shredding in the 18th Ward yesterday. This was the second one that I utilized. These events are extremely useful and convenient for my identity protection and clutter clean-up. I arrived at yesterday's cleanup at exactly 4pm--the designated end time--but the staff were very helpful and accommodated me by taking my two boxes of papers. Thank you Midway!
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April 2019 by C. S.
I used them for shredding 70 lbs. of paper. It was done in two minutes. You can shred up to 175 lbs. for $75 and watch them do it for your own peace of mind. It's near Midway Airport by Pulaski off ramp and 41st Street just off I-55. The owner Alan was very nice and accommodating for my small shredding job compared to their huge operation of recycling. It was quite the education, an interesting field trip.
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September 2018 by Natalie W.
HIDE YOUR JEWELRY I am very disappointed to be writing this review. I've used Midway Moving in the past and always had fairly good experiences. However, my last move resulted in two diamond rings missing from two separate houses along the move route. I noticed my engagement ring was missing the evening of the move after the movers had left. I immediately started looking everywhere for the ring thinking it might have fallen out of my jewelry box - I searched in the carpet, in the bathroom vents, under the sink, etc. I did not want to accuse anyone of theft; even though the thought did cross my mind, I decided to give the movers the benefit of the doubt. However, when I spoke with my mother two days later she told me her diamond ring also went missing the day of the move (my parents' house was the original destination of our move). At that point I knew I could stop looking for my ring - I knew it was stolen and so was my mother's ring. I've had my ring for three years, and I've never once misplaced or lost it. My mother has had her ring for over 32 years, and she has never misplaced or lost it. It's too much of a coincidence that both of our rings would go missing the very same day - much less the same day Midway Movers were in both of our houses. I called Midway Moving to report the issue and was told I would receive a call back after they "looked into it." As of today I still have not received a response - not even an "I'm sorry." I am heartbroken to think of how hard my husband worked to save up the money to buy that ring for me. Aside from the money lost, the ring also had sentimental value - it was the ring my husband held in his hands when he got down on one knee and proposed to me; it is the ring that was blessed on our wedding day. Now, it's gone forever. Furthermore, I'm devastated that I invited a criminal(s) into my parents' house where my mother had her prized possession stolen, too.
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August 2018 by Anne H.
This company is terrible! Do not trust! I had two guys come to move my stuff. They were very kind but extremely slow. It took them around three hours to move my stuff which would have taken me and my husband maybe an hour. The apartment contained only big items left when we hired them. They also started to yell at each other during the move and then started to get a disagreement and made me feel very uncomfortable! So I called the company during the move and they responded great and opened a case! But when I called back saying that my furniture was scratched they started to not answer my phone calls. I emailed the lady that was in charge of my case seven times and she never responded! I called di times and each time they said I would hear from a manager within 24 hours! And I never did! When I finally got a hold of someone then explained how to file a claim. I filed it and waited for them to ask for photos, I called and called waiting for an update and email a few more times. I finally received an email saying the claim was denied. No explanation! I emailed Vince one more timing saying how upset I was and no response. Don't use this company. They do not care about the customer satisfaction. They seems so kind until it came to figuring out a solution!
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August 2018 by Candice C.
Midway did a great job- thank you Steve and team! They packed up everything efficiently and stuck to the quoted time. The movers were professional, extremely efficient, and went above and beyond to make sure walls and items did not get damaged. I definitely recommend!
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August 2018 by Vince P.
Yes definitely NOT responsive to customers. Poor customer service. I experienced a bad move. Movers gouged sheet rock walls and ceilings. Gouged wood steps. Initially I was told maybe Midway can do something about it. Nothing. Midway damaged my home and could care less. Buyer be aware!!!! Use Mo, Larry and Curly. A safer move. Midway hung on to the claim NOT RESPONSIBLE FOR DAMAGE. So it's the homeowners problem. I moved a number of times in the Midwest. Worst experience!! Nothing against the men personally But definitely lacked the experience. A lot of damage to move a 2 bedroom. Vince enough with the BS.
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August 2018 by Steve G.
Midway did a horrible job moving my condo. The crew showed up smelling like marijuana which should have led me to cancel the move but I didn't have enough time to reschedule so unfortunately I let the move go on. They destroyed my dinning room table and broke the glass on my living room table. They we're unable to find one of the feet to my elliptical trainer and they insisted that it never had the foot. When I went out to examine their truck the missing foot was underneath one of their pads. Midway did an absolutely horrible job and I will never use them again nor would I recommend them to anyone.
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July 2018 by Jessie C.
These movers were AWESOME!! They were very quick, and super friendly. They finished our one bedroom apartment in 3 hours and under $500. That's a good deal in my mind! They were very nice as well. Definitely would use again!
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July 2018 by Mosum S.
Long distance move from philly to Chicago for a one bed. Loaded up in an hour and unloaded in Philly in an hour. Came right in the middle of the two week period allocated. Camilo and his crew were awesome and Vince was super flexible with me- letting me move my pick up time several times. They underestimated my size / weight of shipment, but it was still cheaper than others.
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July 2018 by Emma M.
I'm in agreement with the other poor reviews. The man giving quotes on the phone is incredibly rude. They charge you for a truck, even if you don't need one..
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June 2018 by Nicole W.
called to receive a quote and gentlemen on the line was very rude. He provided a general quote and I asked him was this inclusive of all boxes and items that were being moved, location/distance of move and floor locations/evlevators, etc. He said yes all that matters with a smart-ass reply after. I will take my business elsewhere. I was only asking him the same thing other moving companies asked me. But I will not beg to give you my service.
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June 2018 by Raman S.
I used Midway Moving for three residential moves during my twelve years in Chicago. The most recent move was the big one - probably the final one with Midway - getting me out of Chicagoland and into Rhode Island. I am quite happy with Midway. All three moving crews were prompt and friendly. They worked hard (sometimes a little too hard, with a junior crewmember pulling off heroics that made me fear for their safety and my stuff). But all told, aside from very minor issues (some chipped paint on a doorway here, a cracked tote lid there), they got the moves done efficiently, my possessions safe and sound, the residences on both ends in unscathed condition. They were smart about packing stuff and weren't fazed by disassembling furniture as needed to cope with tight stairwells in third-floor walkups. Some extra commendations for the long distance move: I paid for a normal, ostensibly 7-10 business day, move to the east cost. A dispatcher found space for me on a truck where someone was doing an expedited move to NYC. I had to hustle to get to the east coast in time, and when I rolled up to the new house on a Saturday evening maybe 55 hours after they picked up my stuff, they were waiting there, ready to unload. How sweet is that? Note also that my stuff was personally driven and delivered by the guys who packed it on the same truck they packed it into. I went into the move worrying that my property would be stashed in some lot or warehouse, transferred between trucks, and maybe even tendered to a sketchy mover on the Rhode Island side. The move was far more "white glove" in this regard than I expected. I'm deducting one star for general low-level "shadiness" I've seen among many moving companies. For the big ticket long distance move, the salesman offered an aggressively lowball quote. When I tried to have him help me understand how the lowball quote would turn into a final price (if the poundage was higher, which it was, and if I needed some final packing help, which I did), he got a little cagey. The price ended up being right where I thought it would be - a whole lot more than the quote. Also, in at least two of the three moves, the foreman of the crew approached me or my significant other with a negotiation to "round down" on the billable packing labor or materials in exchange for heavy tips. I find this sort of thing irritating. I can imagine a world where salesmen give customers honest quotes, the office pays its movers well, and the movers report the billable facts to the office accurately. That would be a much nicer world. Midway delivers a high quality of service on the actual hard work and on the operations/logistics side, so I'd love to see them improve on the business side.
