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March 2024 by wounded 7417
Staff was so helpful and the doctor was kind and helpful as can be!
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March 2024 by Kira Damo
Erica fixed my glasses right before closing. She was fast, efficient, and friendly!!! Thank you!!!
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February 2024 by Christopher Bogue
Great experience! Very helpful staff. Worked with me to make sure I get the best value my insurance can offer.
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January 2024 by ASM
I've come here twice and have had a great experience with Dr. Albert Choi both times. The first time was due to sudden double vision. He was nice enough to quickly see me and recommend I visit an opthalmologist (i.e. an MD). I came back this year for a routine appointment. He reviewed my record and we briefly discussed the diagnoses I received after the last visit (multiple sclerosis) and how it affects vision. In the future, I'd like to go to a non-chain, but this myeyedr location has been great.
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December 2023 by Mary LaMarca
Not impressed and will not be returning in the near or distant future. Unsafe business practices for one. I was asked to be seated on a backless rolling stool to take pictures of my retina and check for glaucoma. I’m 60 & have balance problems. When I expressed my concerns to the young woman, she was annoyed. I have never had this experience anywhere else in all the years I’m gone for eye exams. I work in healthcare & it’s a huge liability to allow a patient to do so because of fall risk. Poor business practice to say the least.The staff were not the warmest bunch I’ve come across. No small talk, not very friendly, affable or welcoming. They need a course in customer service 101.The optometrist was a jerk. I found him to be curt and arrogant. When I asked him to repeat a question he hadasked me, he was persnickety when he responded. Did I mention dismissive as well?Overall not a great experience. Avoid this office. There are better places to go that actually appreciate your business.
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October 2023 by Monica Patel
I came here in 2022 and had a good experience getting glasses through them/my insurance, but the months following my June 2023 visit were so unprofessional. I wanted to use my benefits to get contacts, and I purchased some at the time of my visit so I didn’t run out in the meantime thinking it’d take 1 month max. They were going to work with my insurance provider on getting additional contacts covered, but over the course of 4 months after my visit, I had to call them every few weeks asking for updates only to be told that the insurance denied it. When I asked if they were able to do anything about it, they said they can try submitting again. Obviously the insurance company repeatedly denying it isn’t their fault, but they never took the initiative to let me know anything at all until I had to call them. I never got any indication that they tried to do anything differently than submitting the same paperwork that kept getting rejected. Instead, each time I’d call, they’d remind me I can purchase contacts through them again and pay out-of-pocket.
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September 2023 by Aracelia Rivera
My first time at a MyEyeDr and I loved it. I walked in & both of the young ladies there treated me well and were kind and patient. Dr. Choi was very nice, polite, explained things to me with detail, and I felt comfortable and not like just another appt. Thank you!
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September 2023 by A Rivera
My first time at a MyEyeDr and I loved it. I walked in & both of the young ladies there treated me well and were kind and patient. Dr. Choi was very nice, polite, explained things to me with detail, and I felt comfortable and not like just another appt. Thank you!
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August 2023 by Katy Dohr
The doctor here spends only 5-10 minutes with you. He is already standing and trying to escort you out of the exam room if you ask questions after your exam. The whole process was rushed. I had to go to another eye doctor to get the correct prescription. The rest of the staff were rude when I explained that the prescription this terrible doctor gave me wasn't correct. I will never come back to this place and will continue to dissuade people from coming to this location and company. LensCrafters has always been better in my experiences.
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August 2023 by sarah tucker
i loved my experience at the myeyedr in lincoln park and when i moved up here i switched to this one. the doctor denied the diagnosis i was given at the other myeyedr, dismisses my questions, makes me feel talked down to, doesn't communicate, and at the end of the appointment didn't event change my rx despite me paying $200 for the appointment (which is only weird because it was free at the other location with no changes to my insurance). the people in the main room look at you straight faced the whole time and also do not speak to you like you are a human. they didn't offer to help me look at glasses or even tell me what my insurance offered, just prompted me to pay and then leave. every time i ask a question or even how their day is i get kind of dismissed and we generally sit in silence. nothing i need to do gets done here, i've been waiting for contacts for weeks and i asked to try out another brand but keep being told the doctor is out.
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June 2023 by Janie Cox
Dr Chou was just lovely! The woman who helped me was patient with my indecision and everything was explained perfectly. Can’t wait to get my glasses!!
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April 2023 by Michelle._. Here
I recently had the pleasure of visiting My eye Dr. and I couldn't be happier with the exceptional care provided by my technician Melanie Moran. From the moment I stepped into the clinic, I was impressed by the warm and welcoming atmosphere. The technician greeted me with a friendly smile and made me feel comfortable right away. The technician was attentive to my concerns, providing helpful advice on how to maintain good eye health and offering recommendations on suitable eyewear options.Not only was the technician knowledgeable and skilled, but they also had a gentle and caring demeanor that put me at ease. They were empathetic and understanding, taking the time to address my concerns and provide personalized care. I felt like a valued patient, and my comfort and well-being were their top priority.Melanie also had excellent communication skills. She explained complex concepts in a clear and understandable manner, ensuring that I was informed and educated about my eye health, insurance, and eye wear. Their friendly and approachable demeanor made the entire experience pleasant and enjoyable. I highly recommend going here especially if you have Melanie as your technician to anyone in need of glasses and I will definitely be returning for my future eye care needs. Thank you for your excellent service!
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April 2023 by Keven
Wow excellent service, I’m always a little nervous about any doctor visits. But Melanie was super reassuring and very helpful. Even helped me understand some of my insurance coverages. Would totally recommend.
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April 2023 by Eva Roman
Melanie was super helpful over the phone with questions I had about visiting/insurance and just general questions regarding scheduling. She made me feel like she actually wanted to help me out! Very satisfied and will def come in to visit soon!
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April 2023 by David Gomez
I got recently took my grandmother to this MyEyeDr location. 10/10!!!My grandmother had the pleasure of visiting MyEyeDr for an eye exam, and the service provided by one of their highly skilled eye consultants, Melanie, was truly exceptional. Throughout her visit, my grandmother received an outstanding level of care and attention, making the entire experience both pleasant and comfortable.Melanie demonstrated an impressive depth of knowledge and expertise, taking the time to thoroughly explain each step of the process and addressing all of my grandmother's concerns in a clear and concise manner. Melanie’s attentiveness and patience was truly remarkable and ensured that my grandmother felt informed and confident throughout the exams and frame selection.More on Melanie, she is friendly and her personable demeanor further enhanced the experience, creating an atmosphere that made me us feel welcomed.My grandmother was impressed by her limitlessly positive attitude and genuine interest in her general well-being/eye well-being, which made her feel valued as a customer.Overall, I highly recommend Melanie as your next eye consultant for her exceptional level of service and dedication to patient care. If you're in search of top-quality eye care with a personal touch, look no further than this outstanding eye consultant.A resounding five-star review. I will be back for her yearly eye exam, and my next exam as well!Thank you thank you thank you!!
