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February 2024 by Randall Fairbanks
Liars and scammers. Do not expect professionalism. Stay away.
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January 2024 by Anthony Flanigan
Great experience. Made everything very easy and honest. I look forward to doing business with this company in the future.
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January 2024 by Karim Jones Jr.
Great experience. Thanks Keith for your due diligence. Great car, great people, great Experience!
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October 2023 by Sam Koopmann
Norbert is the best. I’m not sure what these negative comments are about, place has been great
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September 2023 by Blake Shaffer
Without question absolutely the worst dealership I’ve ever dealt with. To sell exotic cars and not respond is unacceptable. I purchased a 2015 V12 Vantage from Norbert and the entire process was a mess. Not only was he not responsive, it was clear the only thing he cared about was making a sale off me and moving on. 2.5 months later I had to complain to a sales manager to get a copy of my closing documents as I owned the car for almost 3 months with zero documentation that I own the vehicle. We have officially hit month 3 and I still do not have a title, cannot get my vehicle registered, and emails and calls go without a response. For an “exotic” dealer, this is utterly disgraceful. My only hope is for someone reading this review to find another Aston Martin dealership to deal with. I love the car and have zero concerns with it, but the level of respect, responsiveness, or customer service is laughable when you’re spending six figures on a car.
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June 2023 by Johnny Cavers
Agnes is a very good Car consultant. She let the car sell itself, no pressure. The Napleton staff was curteous and professional.
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May 2023 by Chiquita Adams
Charles Jones is the BEST sells person!!!He is very professional and a man of his WORD! I bought 2023 Maserati Grecale and I love it ❤️! I ordered this vehicle on line a put all my trust into Charles Jone and he came through. He has my business for LIFE!!!!
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May 2023 by Noel Stumbo
These five star reviews are fake or purchased.By far the worst dealership I have ever come in contact with. We were planning to buy a car from out of state and none of these employees were skilled in communication or proper business etiquette. In a span of a week we were passed over by FOUR salesman. Follow up emails or phone calls were a difficult task for them to complete and there customer service was not a luxury standard. We were practically giving them a sale and they blew it. They were not educated in out of state military sales taxes or the processes handled by their own subcontractors. This may be a luxury car dealership but their sales team is mediocre at best.
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April 2023 by Sir Manny
Made contact to purchase a vehicle from them that I had seen on AutoTrader and confirmed they had in stock. Spoke with Lyndsey and told her I had cash to purchase the vehicle and wanted to trade a vehicle in as well. Never heard from the manager in regards to a trade value even after calling multiple times and being told I would be contacted. None of this happened. From reading other reviews seems communication is on the poor side for them. I ended up purchasing the same vehicle with a few more options and less miles at a dealership a little closer to home for a similar price. So if you are in the market for a new or used vehicle don't waste your time with this dealership.
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April 2023 by Darren Dubyak
THE BEST. LET ME SAY IT AGAIN.....THE BEST... I have been in business myself for over 20 years and I pride myself in customer service. From Perry (The GM) to Ed, the Service manager, everything was seem less. This is the first time I bought a car from out-of-state. I inquired about a car I saw online and Perry and I developed a great relationship over the phone with him giving me specific details on everything I asked about the car. I flew in to Chicago and drove to the Downers Grove location and was greeted with my car wrapped like a Christmas Present. Again, 1st class customer service. I then met the whole team and was in and out in 2 hours. I also want to make a special note about the service department. All I can say is Ed is the Man!!!!!!! Upon receiving the vehicle I had some mild technical issues that there service dept helped work with me on. Again, Ed held my hand throughout the entire process stating he would take care of everything every step of the way and he did.In closing, I read reviews on everything and everywhere I go... Trust me. This place is 5 stars all day and made me feel like family!! Thank you again to the Downers Grove team and specifically Perry and Ed!!!
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April 2023 by Jimmy Hanson
Long story short I was in the market for a really nice used car to keep the miles off of my brand new car I recently purchased and stumbled on the 04 Lexus LS 430 that they had there. Perry the General Manager called to let me know it was available and I was then paired with the fabulous Agnes in Sales, we drove it and it was a solid yes to the deal! I can tell you from my experience that I felt right at home there buying the cheapest car on the lot and treated the same way as anyone buying a 300k Aston Martin. granted I was adding the Lexus to my new Mini JCW to keep the miles low on it. It was an absolute pleasure working with Perry and Agnes and really found a diamond in the rough with the old but good Lexus! Thank you all so much for the fantastic experience.
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April 2023 by Cnoddings
Bought a new Vantage from Agnes at Napleton's Aston Martin. She was extremely courteous and made the entire experience delightful! Will definitely buy again! Thank you!! A+++
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March 2023 by Adarsh Shukla
I recently purchased a vehicle from Napleton Aston Martin in Downer’s Grove and had a wonderful experience. Michael Geyer was our sales specialist and was very easy to work with. We were able to work out a deal on my dream car that was excellent for both parties and I did not feel pressured whatsoever. They took my priorities into consideration when packaging a deal which I very much appreciated. We were also helped by Nathan Winoker in the finance department who made the purchase process very easy. He was very accommodating. I would highly recommend Napleton to anyone looking to get into one of these beautiful Aston Martins.
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February 2023 by Kelly Gorgas
Agnes is wonderful to work with. Excellent communicator and makes sure to answer any questions and help us with anything we need. We purchased a vehicle from her and couldn’t be happier. Great customer service.
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December 2022 by ewa wojtyga
The most pleasant experience I ever had in my whole life buying car. Very professional, Excellent service.