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October 2023 by Lori
Tried to cash in some small bills fir some 100 but because I don't have an account they won't do it yall suck
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August 2023 by John Donlon
Submitted a wire 2 weeks ago. They inverted the account number and sent it to the wrong account. I call everyday and get no response from management. 2 weeks, still don't have my money. THEY CANT EVEN REFUND ME. Amateur bank. Guess I'll see them in court to get what is mine.
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March 2023 by Juan Martinez
I recently moved to the city, and my credit union doesn't have a branch in this city, so they referred me here as a shared branch.I was completely taken off guard by the behavior of the teller Maria. To say she was rude would be an understatement. I walked in, and before I could get my sentence out, she pointed at a table and told me to go there. I was confused at first and asked for clarification, and that's when the attitude started. I needed to fill out a form for the transaction, and it would have been very easy for her to tell me that instead of shooing me away like a pest.The rest of my experience with her was awful. I have never needed to work with a shared branch, and I needed a little guidance. Instead, I was met with zero patience or understanding, just very apparent frustration, and what can only be described as detest. She also straight out refused to process a security form required by my bank since my withdrawal would have exceeded limits that are in place, which led to me having to withdraw a portion of what I actually needed.This experience, along with the other negative reviews, are enough to ensure I'll never return. I went to First Northern CU at Fairfield Court the next day to withdraw the remaining funds I needed, and it was a MUCH better experience.
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December 2022 by Alexis Zimmer
The team at this credit union is very pleasant and informative. In addition to vehicle loans they also offer GAP insurance and mechanical warranty plans. I recommend checking them out! Jennifer, Beatriz, Mitch, and Alberto are amazing!
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June 2022 by Jasmine B
I went to this credit union as a shared branch for my credit union to do a withdrawal in the amount of $11,000. From the moment I walked into the door the teller Maria was not helpful and had a bad attitude, she didn’t seem like she actually Wanted to help me. She quickly let me know that the $11,000 withdrawal probably would not be accepted because “my bank has limits”. I continued to filled out the necessary paperwork and she said “your bank declined the withdrawal because it was over the limit” so I asked her what are the limits and she said “I don’t know you have to call you bank”. Once I got in the car I called my branch and was told not only did they not have limits on withdrawals there was nothing in my account that would have limited the amount of money I took out. So at that point I called the customer service number for Great Lakes and the teller called the branch and was told that in fact THEIR branch had a limit of $10,000 withdrawal, but that isn’t what Maria told me. Maria blamed it on my bank, and told me she couldn’t tell me what the limit for withdrawals were because it wasn’t them who made the decision. If she told me $10,000 was the limit I would have had no issue taking that since I only needed $11,000. I’m really not trying to assume this is a race thing, but being a African American woman I find it very strange that she not only lied to me about the limits but she lied about who had the limit and placed the blame on my own bank. This type of behavior is not only infuriating but in 2022 it is disgusting. I will never go to this branch again, and recommend anyone else to avoid them as well.
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September 2021 by chanel gayles
Amazing team, GLCU has the best products and exceptional service!!
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August 2021 by Christian Nickerson (HappinessLTD)
This is the absolute worst company I have ever dealt with for anything. I finished paying off my loan in January and have been fighting to get my title since. Over 5 phone calls with different people and countless emails and I just now find out I have to go to the DMV to get it because they dont actually send it to you.Had a lot of payments go missing and had to fight them to get it back, turns out they put it in someone elses account and then charged me 30 dollars to get it put back into mine.This place feels like a scam avoid it at all costs.
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June 2021 by D D
Beware this place will push unnecessary loans on anyone
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May 2021 by Christian Nickerson
This is the absolute worst company I have ever dealt with for anything. I finished paying off my loan in January and have been fighting to get my title since. Over 5 phone calls with different people and countless emails and I just now find out I have to go to the DMV to get it because they dont actually send it to you.Had a lot of payments go missing and had to fight them to get it back, turns out they put it in someone elses account and then charged me 30 dollars to get it put back into mine.This place feels like a scam avoid it at all costs.
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April 2021 by Nathan Lapish
I wish there was an option to not select a star. great lakes credit union is a solid organization to do business with until something goes wrong. If that happens good luck because you'll need it. I had one issue with glcu and their support and willingness to help was non existent. Once I realized this, I closed my account and went to a competitor. The competitor said my experience was not uncommon and that 3-5 come over each month from them with similar stories. I recommend that you take your business elsewhere.
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March 2021 by Alyssa Bell
I am having a hard time banking with Great lakes, and I keep running into issues that are the credit unions fault. For the first 6 months I couldn't make a mobile deposit, while during covid you would think the option to go into the bank what actually be unavailable but I had to go into the bank to deposit my check from work. But not before I have to go to a currency exchange to cash it first. My last work check that I was finally able to Mobile deposit bounce back because of skewed imagery, when I didn't have a problem with the checks before that I was finally able to deposit. I keep having to call the bank about fees they wrongfully add to my account. customer service takes care of it pretty good from my personal experience but I shouldn't have to keep calling the bank. It doesn't seem like whatever system they use is working. Closing my account and going elsewhere.
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February 2021 by Gabbi Pav
They are very disorganized and still haven’t received my escrow refund in nearly a year. Make me wonder how much financial malpractice is going on here. Very disappointed in my family’s experience and would never ever recommend.
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December 2020 by Nick Heuer
GLCU bought out my much smaller credit union in the city, and I was initially really excited for the GLCU takeover. Boy was I wrong. I didn’t get a new debit card in time and my personal information was all incorrect, so to access my funds, I had to take off work and go to the branch to verify my info and get my card. I got there, waited awhile, and finally start to get things straightened out. I waited quite some time for my card, only to find out the machine was broken. GLCU did Offer to FedEx me a card, but that left me without access to my funds and made it such that I had to wait for my card to be delivered all day.While I was at the branch, I asked for a printout of my banking details so I could migrate my direct deposit information, and was given a printout. Unfortunately, the printout they gave me was for my savings account, which led to some issues with an auto withdraw I had set up.After getting all that straightened out, I started getting charged random fees on my account. I contacted GLCU and they told me that was a carryover from my previous credit union, but I never paid any account fees there. After I asked for documentation showing I had the type of account GLCU claimed I had, they were able to find their error and correct it.In addition to these issues, I had trouble with mobile deposit, the app and the website. The folks answering the phone provided some of the worst customer service experiences I’ve ever had in my life.All in all, I stuck it out with GLCU for about a year I think, and decided to close my account as I don’t think my banking arrangement should be something that causes stress in my life.Leaving GLCU was a great decision and I absolutely would not recommend anyone bank there.
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December 2020 by Debra Claybron
Excellent service supported by a competent staff.
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November 2020 by Nathaniel Green
Better than big banks. There's a range of services u can take advantage of, from small loans to rebuilding your credit to low interest credit cards to free checking and so much more. It's worth it to check them out. You won't be sorry.
