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December 2023 by SteveBimmer540
Excellent staff and physicians !
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November 2023 by Matthew Turk
On a Sunday later afternoon, I was seen quickly and treated superbly.
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October 2023 by Vian Siriwardena
Receptionist was very kind and patient, making registration simple and easy.
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October 2023 by Ao. Alu
I called them 15 minutes before coming and they said comeSo One hour and half before closing registrationThey said we Will not accept you as a patient this timeI told them that I am sick I can’t wait until tomorrow they didn’t accept me while they accepted other patients, THEY didn’t have Humanity
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July 2023 by Reyna Ortiz
Came in and was out in 30Minutes. Place was nice and clean. Girls in the front (especially Lanicole) were very nice and helpful. Sarah Nuno was also very sweet and attentive to our two year old. Would definitely come back if my babies get sick again. Great experience!
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July 2023 by Michelle Boraz
We were routed to a a different NW Immediate Care center where we waited an additional three hours. The Streeterville location then explained that we didn’t need to come there after all. That was annoying … it was for advice about a stray cat bite and we didn’t know what we needed (rabies shot? Antibiotics?). Apparently, neither did the South Loop location. It would have been great if they had just called the Streeterville station to learn what to do or not do for us, but in the end, six hours later, we did get the care we needed by an exceptionally patient and kind doctor who explained in wonderfully meticulous detail why we didn’t need a rabies shot for my daughter, but did need a tetanus booster and Amoxicillin. So, the five stars are for her, this fabulous doctor.
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June 2023 by Thomas Bos
When you call location they say they are open for walk ins, no appointments needed. Showed up in the morning and they are booked for the entire day. $20 Uber down the drain. They also did not care that the phone message was incorrect
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June 2023 by M
Came here but got turned away b/c they didn’t accept walk-ins that day; normally they did. Referred us to go to the one in Streeterville. Went there but got turned away again b/c the line was over an hour long. Referred us to go to the one on Dearborn. Went there but realized we forgot to bring our ID, but the receptionist said as long as we could check in by 7:30pm, they would be able to see us, so we called someone at home to bring us our ID. Waited for 20 mins in the clinic and when our family member was literally 2 mins away, they told us they couldn’t take us in b/c the doctor had “made the call” and decided not to accept anymore patients…what a fun day to obtain medical care in Chicago today!
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June 2023 by Pallav Bhargava
Care is great, place is clean and all Medical Equipment available. I had to wait even after appointment but that is everywhere. Only downside is I was seen by a PA and not a Doctor. They charged insurance $505.00 "New doctor visit, 45+ minutes". That should be charged as New PA visit. I was charged twice for an XRay. I guess PA could not check the XRay. I had an insurance I only paid limited amount, I would not suggest this place for people without insurance because it charges twice the amount as charged by say PHYSICIANS IMMEDIATE or South Loop Urgent Care. If you have insurance you will get good services.
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May 2023 by Dawn Pigott
Had to take my son in for a very sore throat and 102 fever. I usually go to the NW Urgent Care locations on Dearborn (River North) or Aberdeen (West Loop) this day I chose South Loop because it was closer to home and I didn't want to battle with rush hour traffic on a Friday afternoon. The wait was maybe 15 minutes, not bad... the nurse took us back and ran some rapid tests; all negative. The NP came in and examined him, listened to our questions and concerns. We went home, on Sunday a message on MyChart informed us that his strep culture was positive. I called and asked about a prescription (we left on Friday without it because it was assumed it was a viral infection) I received a call back within an hour and his antibiotic order was sent to our pharmacy right away. I will keep the South Loop location on my list for urgent care location.
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March 2023 by Benjamin Acosta
Super long wait in a room with crying kids. Finally had to leave before my number was called after 90 minutes. Not worth it.
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March 2023 by Cynthia Durham
After a fall at home I was advised to seek urgent care. Upon arrival I was greeted by a concern and attentive Patient Care representative. Immediately I was seen by Physician Asst Riley and then a doctor. X-rays were taken and discovered I had broken a bone in my left foot. Both PA Riley and X-ray Technician Veronica were very professional, concerned, attentivewhen answering any questions Ihad. I was very pleased with the service I received on January 19, 2023.
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February 2023 by Heather W.
Would highly recommend! Went in to be assessed for knee pain and swelling. Office was clean and welcoming. Front desk staff were very friendly. Doctor and her nurse were great. Knowledgable, friendly and very helpful. Will return to this clinic if I need urgent care again in the future.
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January 2023 by Everett Beamon
Friendly group of doctors and nurses
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January 2023 by Josh Faucher
Closed even though the phone message says they’re open every day of the week. No one answers the phone, BTW, so it’s not like you can clarify before coming
