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February 2024 by asha swan
Angela Reed at the West North Ave location was an absolute life saver for my Grandma and I. We had a stressful family matter to take care of and in a short amount of time due to being from out of town. Angela spent most of the day helping us work through it and was so kind throughout the whole process, never once making us feel like a burden on her day. She went above and beyond to ensure we were able to complete our business before leaving the bank and back home. Her kind personality and professionalism made the process so much easier and doesn’t go unnoticed. Thank you to Angela for EVERYTHING! We wish all bankers were like you.
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November 2023 by Freddie Baker
Isabel Feliciano is always patient with me! She helped me get a new card,.assist with a dispute. Thank you for having a person willing to help
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November 2023 by Jewel Smith
Angela went above and beyond to address all of my consumer needs. She was extremely friendly, professional, and welcoming. She is a definite jewel.
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November 2023 by Carol H.
This five star review for Esablel Feliciano is overdue. I have been working with Esabel for several years. She has always taken the time to talk with me, my wife, and my daughter. She went above and beyond earlier this year helping me navigate paperwork after I broke my hip. She returns phone calls quickly, and is always professional and courteous. I look forward to my interactions with Esabel not only because she is conscientious and accurate, but also for her warm and caring nature. Esabel is a definite asset to Old Second Bank.
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November 2023 by Lovie Twine
I received excellent help opening up a new account. I’m looking forward to using the coin machine which is an excellent perk. Thanks Esabel Felicano on taking care of my banking needs.
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October 2023 by leona Grant
The branch manager esabel Feliciano was so helpful too me! She helped me with an insurance check and even went above and beyond with concerns I had, she was amazing thank you Esabel
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October 2023 by Phae Nay
I spoke with the branch manager Esabel Feliciano a few times about fraud and she helped me out as if we were family. I'm Pleased & Thankful with her work.
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October 2023 by Helen Block
Esabel Feliciano made the process very easy for me to open a new account. She also provided more details to help with other things tht would help me in the future. She made sure she explained everything I would need to know help keep the account in good standing. She always was very down to earth and she is well appreciated for all her help.
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October 2023 by Ta'Nisha Campbell
I received great customer service from the branch manager Esabel Feliciano. She gave her all and made sure to get things done for me. I really appreciate her.
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October 2023 by Tang Sylvinson
The branch manager Esabel Feliciano was very helpful. She really knows the ins and outs of banking. I appreciate her for helping me with this difficult task I was facing.
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October 2023 by Tasha Fountain
Isabel Feliciano Explained to my mom why she hadn't received her bank statement and took care of everything. She provided Great, Friendly customer service. Thank you
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September 2023 by Donald Mckinney
The branch manager esabel Feliciano was so patwith me as she helped me log back into my online account, it was very busy and I know she was shorthanded but she didn't rush me and I appreciate her. I hope you value good workers like her. From donald mckinney
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August 2023 by Jorge Munoz
I have been working with the North Avenue branch for a little over a year, and have never had a bad experience. All staff has been very professional and assisted during the change from WSB to Old Second. Esabel is a great leader and does an outstanding job.
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August 2023 by Terri Hunter
Esabel Feliciano, is a very pleasant, professional and knowledgeable banker. She has been a very intricate in every aspect of my banking experience. Her banking expertise is phenomenal. She is a absolute great access to your financial institution.
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August 2023 by Robert Domasik
I have the highest praise for Ms. Esabel Feliciano, AVP Branch Manager. Her attention to my banking needs was handled with the utmost professionalism and detail. She provided me with banking services that were the embodiment of what a community bank should be. I will remain a customer.
