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April 2024 by Zim
DISCLAIMER: This is my first review I've ever written if that tells you how good of customer service I received.On a weekend vacation to Chicago and wanted to stop in and check this place out as it was already on my radar. Knew absolutely nothing about fly fishing and was blown away by the outstanding customer service of all of the associates but especially Mae in particular. She got me all set up with everything I would need, going above and beyond to get me on the right track with my fly fishing setup. The customer service I received should be the gold standard for any business. Will absolutely visit again when I'm in town.
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March 2024 by Nicholas Mortallaro
Very knowledgeable associates who were extremely helpful. They genuinely cared to make sure I had a good experience.
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February 2024 by Vince
Awesome staff, very helpful and a special shoutout to Mae who assisted in getting out an order that had partially shipped.
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August 2023 by Danilo Pinto
Terrible. Every day that passes service at Home Depot gets worse. To get any item that needs someone to pick it up you have to wait for several minutes, maybe hours, until you get it. Honestly, I'm going to the lows and be pro there, because I don't think they want me as a contractor here.
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June 2023 by Paige Whaley
Stopped by while walking around & it happened to be the Father's Day sale! Great customer service, friendly atmosphere, & free drinks. I bought a dog toy & a handkerchief for my large dog & both are perfect.
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April 2023 by Miroslav Twerski
I am very pleasantly surprised by the knowledge of the staff and their approach to the customer. Very good equipment.
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November 2022 by ...
Best run store in the chain. Kristin is super to work with.
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July 2022 by Zuzana K.
First time in the store today and we had a wonderful experience. Very pleasant and patient salesman named Courtney helped me with a purchase of Barbour jacket. I was somewhat between sizes and he was able to determine what I needed. Another salesperson stopped by as we were at the checkout register and provided even further help and information about my purchase. We also learned that if we see something we like in the catalog, we can call the store directly and they will ship it free (this may be available within a certain distance from the store). Even though I know nothing about outdoor equipment etc, I did not feel out of place.
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June 2022 by Brian Hutchinson
Very kind staff and great outdoor products.
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June 2022 by Bjorn Christian Edstrom
Wonderful service and great selection. Stopped in to buy a Drirelease Hoodie. Great service and a good selection of fly gear too. Love my 9 wt Helios 3D too - throws laser beams!
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May 2022 by John V
I visited looking for a raincoat and Chris lead me around the store, and we found the perfect one by Barbour - I had no clue Orvis offered that brand. He was knowledgeable, friendly, and unafraid to make a recommendation. Couldn’t ask for more. Thank you Chris!
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April 2022 by Deborah Weinstein
I have purchased Orvis clothing both online and at Costco. It’s always top quality, so I was looking forward to shopping in their brick and mortar store on Michigan Avenue in Chicago. The store is beautiful, staff pleasant and helpful. Four stars instead of five because the selection is a small fraction of what I see in the catalogs and was hoping to try on.
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January 2022 by Dwayne Bennett
Great experience. Walked in cold, walked out with a nice Barbour jacket. Friendly service and a good selection. The Barbour jackets are fairly pricy, but I was able to get one on sale. Additionally, the Orvis brand makes a similar product that is of good quality but is significantly cheaper.
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December 2021 by Jon Weissmann
Website indicated products were in stock while they in fact they were not. I was looking forward to gifting my parents but sadly not from Orvis anymore. I know it's holiday season but fix your website.
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December 2021 by J M
Great staff. 5/5 stars