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November 2023 by J W.
One of the doctors refused to take my wife's insurance, but another one there would, and they didn't even try to accommodate to schedule our appointments together after that. They decided to inform us that they weren't going to take the insurance the day before even though the appointment was scheduled for about a week and we had no problem with her insurance the time before.
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November 2023 by Phillip Boda
Andrea was AMAZING and Dr. Malone was so kind and patient with me! Everyone made me feel at home and thoughtfully explained each step and suggested how to maximize my wants with my budget. Absolutely one of the best glasses/contacts places in Chicago!
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October 2023 by Rick G.
Dr. Malone was great! Personable and knowledge! The floor staff is incredibly nice. I wish the selection of frames was a little larger, but understand an office this size can't carry a larger inventory. Great spot and highly recommended!
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October 2023 by Mary Nagle
Having a Pearle Vision in my neighborhood is a plus but I give it four pluses because the staff is outstanding. I was assisted by the best from selecting the frames to having the final fitting when I picked them up. The plethora of frames means you will find the perfect pair for you. It was my first experience with Pearle Vision and it won’t be my last.
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September 2023 by Leo Reich
These people are so incredibly nice and helpful, even after I was snappy about contact lenses. Can you believe that? Snappy about contacts? Who does that? The optometrists we need, but not the ones we deserve.I will definitely be going back again because I need to pick up my prescription
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August 2023 by Paige Riley
I had such a great experience at Pearle Vision today! I originally was scheduled with another private company who cancelled on my unexpectedly, and I called Pearle and spoke to Drew who got me in for an appointment the very next day! I was seen by Andrea and Dr. Malone and they were wonderful! Andrea felt like a girl’s girl and helped me choose the best looking glasses for my picky wants, and both her and Dr. Malone explained everything to me in an upbeat, positive manner. I even told Dr. Malone she would do so well with children- she had wonderful, playful, fun energy. Finally, I saw Drew in person and made casual conversation that I was new to town- he gave me a list of recommendations based on things I enjoyed and I was floored! The kindness by everyone working in the building today was spectacular and I am so excited to get my new glasses! I am so so grateful that I chose this optometrist. 10/10 recommend!
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August 2023 by xaralambos roumbos
The doctor was great. The sales experience was very similar to buying a car. I was completely stressed and angry. They need to explain step by step what things cost and what insurance covers. Instead someone types at a keyboard for thirty minutes and asks for five hundred dollars. If I didn’t need to see I would have walked out.
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August 2023 by Paul Payton
Professional, Courteous and timely. My first pair of reading glasses weren’t just as I needed them. The people at this Pearl Vision office scheduled me a new appointment to fit my schedule and corrected my lenses while I waited, which took about 15 minutes. My lenses are perfect. Thank you!.
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July 2023 by Deez P.
I really like this place. My initial consultation was with Andrea and she was great. I felt like she was very knowledgeable about not only improving my eyesight but she also has a good eye for fashion. Drew was very helpful and kind - it's good to know that a national chain is in such good hands with a local owner. The Dr and the technician were also very knowledgeable and nailed my prescription. This was my first pair of glasses (and now my second, because I lost my first) and the team is great! Thanks!!!!
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July 2023 by Mosh moni
The best eyesight I've ever had alongwith the best customer experience. It doesn't stop at expertise and craftsmanship both of which are abundantly evident, but the personalized care, the extra time and effort put in to minutely diagnose issues and as much guidance & follow up as one requires without any sales pressure make this my go-to eyecare place.
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July 2023 by Hannah Peterson
Such a wonderful location with amazing customer service and high quality brand names to shop from. They made me feel at home- I am so glad I found them!
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June 2023 by Elisa Favale
Extremely happy with their service.; from beginning to end when i went to pick up my new eyeglasses. Such an excellent service; sharp, professional and so nice & friendly, all of them !!!?i will be back in a few months to get new sunglasses.The Best !!!!
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June 2023 by Douglas Cole
This place is great and I’d definitely recommend to others. The entire staff, from the person at reception to the eye doctor to the manager, was all super nice and helpful and the entire process of getting new contacts and glasses was easy.
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June 2023 by Kevin Zeigler
They remain thorough, attentive and courteous on all levels. When my glasses came back with a slight glitch they contacted me and sent them back until they could be returned in the best shape.
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June 2023 by Wade G.
It's extremely disappointing when there cancellation policy charges $20 for 24hrs and $50 for 2 hours. If you cancel this fee has to be paid up front before they allow you to book a new appointment. Wow! People's schedules change and charging that is ridiculous, also the tone of the person on the phone was extremely off putting as well, requiring proof of insurance before booking an appointment. I see the policy has drastically changed since I was there 2 years ago. While I really like Dr. Meeks I do not like these new policies. So I instead will go up to Visionary on Clark where they don't have a cancellation policy!
