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July 2023 by EJT
Language from their reservation email/website… “At Penske, we guarantee that a vehicle will be available at the time and location you selected.” I reserved 4 days ahead of time, and when I got there… no trucks AT ALL. I feel bad for the people at Clark & Devon hardware - they’re excellent people (my fav hardware store). They said Penske didn’t bring them any trucks, and they did that to 5 people the day before, and it puts them in a really bad spot. Penske doesn’t seem to realize that having a truck ON TIME is critical for your 4 hour move-in window when you pay $300 “move in fee” to reserve a freight elevator. Penske’a solution was “we’ll get a truck en route to that location, but we can’t guarantee how long it will take, probably an hour or so, no guarantees tho” - or - “you can drive an hour to Palatine to pick up a truck yourself” (and they charge you by the mile). When I called customer service to ask why they had no rental for me, their excuse was “these are really hard to get”. THEN DON’T GUARANTEE YOU’LL HAVE IT! Sadly, it sounds like this is the norm for Penske. I wouldn’t risk it with these guys on move in day.Luckily, I found a van at the Home Depot - they were great. And they have unlimited miles.
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March 2022 by Celeste Gates
Love the prices!
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July 2021 by Aviva Plummer
Located inside Clark Devon Hardware and open the same hours. Friendly staff. Make the reservation thru Penske, pick up at Clark Devon Hardware. They also have moving boxes, tape, bubble wrap, etc.
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August 2020 by Suited Nomad
phone number invalid
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July 2019 by John Perez
Number doesn't work
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November 2017 by Jody B.
These folks were worthless and the most least helpful people we've ever worked with for a truck rental. We rented a truck with a car trailer. We had to leave the car trailer there, so we could fill the truck first, and then go back and attached the car trailer. They did not help us at all when we returned for the trailer, and had parked the trailer in surrounding it with workers' own cars. We had to wait while they found everyone to move their cars and acted like it was a HUGE problem for them to do this. Hey! We rented the truck from you guys, a little customer service would have been nice. Totally unimpressed. It's a good thing we knew how to attach a trailer to a truck! The truck was fine and trailer in decent shape, but it was just the basics. No cruise control, crank windows, one key. Penske did not fail us, Clark Devon Hardware sure did with their customer service.
