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February 2024 by Joel Norwood
Service was the best I ever had. Brandon, Omar and Isaiah went over and Beyond to help me out. Pep Boys you guys should give them a raise.......?????
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February 2024 by Pilsen Pod
Great service! Front desk woman was fantastic. She should run for office one day.
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February 2024 by Josel Tolentino
I orden some tires for my car online, I added to the cart, also balancing and alignment. I get there and no tires and also they said no alignment. Just wasted time and also the lady in the front desk wasn’t helpful at all!
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January 2024 by Antonio King
This was quick and efficient service. Even tho the technician wasn’t on time my tire was replaced with an hour. Plus I didn’t have an appointment On a Saturday… usually tire shops take forever to do a service when a technician not on time or if they have other services to get done. However, pep boys exceed expectations and earned my business for the future
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January 2024 by Larry Gist
Great service the employee listen to all of my questions and gave me great solutions with great prices and got me in and out in no time that's what I call great service this is my first time visiting pep boys and I was impressed see you again for my next car service
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January 2024 by Anita McKeever
Your staff was great!!!
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January 2024 by Jennifer Woolfolk
Rookie mechanics! Worst Pep boys in the city of Chicago. Ghetto and unorganized! Still waiting on my vehicle been 3 days should’ve been 1. All because of the false information I was provided… then they apologized and only took 10% off! But my time was wasted and costed me!! No remorse I asked for corporate number and the young man told me he don’t have it and it’s not around him…. The worst ! The mechanics don’t know nothing!!
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January 2024 by Renee Mack
Never again.
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January 2024 by Manuel Monroy
Good Job
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January 2024 by D.
I always receive great service for my car from this Pep Boys. The staff is nice and the mechanics do great work. I definitely recommend this Pep Boys.
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January 2024 by Wynter Susberry
I called twice to see if they had my vehicles tire size so I could get my truck towed to them for service (flat tire situation). And each time the woman that answered the phone was rude and hung up on me. I guess they don't want business
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January 2024 by Sherri Murphy
Great customer service! I highly recommend the Pep Boys on 59th & and Western.
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December 2023 by Rankofa
I took advantage of their buy 2, get 2 free tire promotion, which seemed like a good deal. I scheduled an appointment for 9:30am for installation. When I checked in upon arriving, I was told that I wouldn’t be seen until 11am, and that it would take an hour, because “I have nobody to do tires…the guy that was supposed to be here didn’t show up.” Fortunately, I’m not super pressed for time, and I’m here and the tires are already paid for. So I go to the waiting room and it’s a mess. There’s trash on the counters, the trash bin itself looks like it hasn’t been emptied in several days, which means that there’s also trash by the complimentary coffee (is there any??). I’m sure there are other quality Pep Boys out there…but this one isn’t it.
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December 2023 by Daniel Stanford
I got thank the team there that took care of me today.. can't say I had any complaints with the service.. I remember who helped me if they read this an I just wanna thank u for working with me... plus that car moving nice.. ?thank you...
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November 2023 by monsoon elliott
Great deal. Terrible service at the one at 5959 s Western in Chicago. Took 5½ hours to install four tires and was told I had to return during the week for the wheel alignment. I returned for the wheel alignment and My car sat there for 7 hours untouched. Called today for 20 minutes before someone answered then was put on hold for 20 minutes. Still haven't talked to the manager, I have to stop in and request a refund for the wheel alignment and any future warranty service cause I don't want to deal with pep boys ever again.