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March 2024 by Tre Nowaczynski
Our local pet store. Great rewards, sales and free pickup options. Walk-in nail trimming and grooming by appointment. Wouldn't want to go anywhere else.
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March 2024 by Vicki Liebman
very helpful !
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March 2024 by Tony Griffin
Just got two kittens and have been there more than a dozen of times staff is on point and the store is always stocked looks great
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March 2024 by Ella McDonald
They have a variety of a lot of pet food and other items.
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March 2024 by Fatima Duarte
Love washing my doggie here lol he’s a pittie and it can be very hard sometimes to wash him at home! I come here for the self wash and sometimes buy my pups some baked treats. We both love this place. Super clean the times I’ve gone tbh
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March 2024 by Brenda Owens
it's good there they are always polite .
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March 2024 by Neil Kenny
Good stuff for my new puppy.
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March 2024 by Nina Lee
Love the pet wash.... They are usually crowded... But bring back the 25 dollar card....
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March 2024 by angel arteaga
Best place to buy cat litter for the low
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March 2024 by quandlyen davis
It was nice n friendly
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March 2024 by Deatria Johnson
I shop at this 31st Ashland location regularly because this pet store is one of the only places in the city that carries my pet's kibble. While I'm glad for some of the selections and options here, I am sad to say that the customer service at the cash wrap/ register is very unfriendly and is as if most, not all of the cashiers can care less if you shop here. This is what MY experience has been every single time except once. Having an extensive retail background, I can sympathize with "having a bad day" and having to deal with the public when folks sometimes may not be pleasant, but that is not the case for me as a "customer" when I shop. I'm pleasant and compassionate but I also know the deep importance of being personable, exuding customer service and at least "pretending" to care about folks that patronize your store because it fosters customer retention and LOYALTY... I also every time I shop have to "pry" any information about any specials and discounts even when there is signage displayed on products on the store shelves and if I have a coupon I received via mail or email. There seems to be hesitancy to honor my coupons and inquiry to "show" the cashiers that there is signage promotions within the store. It is a disservice to make any customer "feel" unwelcomed while patronizing your store and if it were not for my pet's diet choice and the location convenience I would take my business elsewhere. Pet Supplies Plus can do better than this. Such a shame.... disappointed...?Update- I revisited this location Friday, February 2,2024 and I must say the staff was available, greeted upon entering, I asked for assistance and was given it professionally and politely. While shopping, another customer in another aisle sneezed and a sales associate in my aisle was attentive and offered Blessings to that guest. When reaching the cash wrap I was greeted and serviced and thanked for coming. I had never seen or was ever serviced by any of these employees but it was a much better experience compared to the many other times I've shopped at this location. I cannot express the importance of good , welcoming customer service as it fosters customer retention and LOYALTY and I appreciated the experience I had on this day. To the employees working this evening, I thank you for such personable customer service , IT MATTERS. I hope this continues.
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February 2024 by Chico Che
Great service ?
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February 2024 by erick nickerson
The workers at the Ashland store in Chicago are always helpful and very helpful when assistance is needed. Always a really great shopping experience.
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January 2024 by kimberly turner
Bismarck, is a great asset to the store. He’s always there to assist me and he knows my dog is a picky eater. The customer service is very good overall. It’s a place to shop, as they have a vast variety of product's
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January 2024 by Steve Farrier
Don’t be fooled by Hours of operations to them it means finish early yet remain open. The dog washing station was closed 2hrs early. They turned us away from traveling in the snow 30 mins to arrive at the store 2 hrs before it closed to give our dog a bath. When we got there, the manager said the self bath station was closed for the evening... A whole 2 hrs before the store closed. My hunch is that they just didnt want to clean the bathing stations anymore for the evening. I am very disappointed with the service or lack of service from this location.
