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January 2025 by Rocky A.
The coupons they send in the mail are never recognized online. Waste
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December 2024 by Laura Green
⛔️BEWARE: SHADY REWARDS PROGRAM!!!!!⛔️
I’ve been shopping exclusively here for years for my two cats and dog (including grooming), but as of today I’m done, and I’m so disappointed. I’ve been a rewards member since 2022 and recently used a $5 reward to buy some canned cat food. My cats are picky so I bought 10 cans thinking I could return them if they don’t like them. When I brought 8 cans back today, I learned rewards coupons can’t be exchanged, so the $5 was just forfeit—even though I was exchanging it for $30 in dry food, $4 in wet food, cat nip, and a nail trim for my dog. They said it was policy. I found that hard to believe (because it’s absurd) so I emailed corporate and they linked their policy and sure enough, rewards coupons are forfeited. Gift cards too! So if you buy something with a gift card that needs to be exchanged, you’ll simply lose that money. I can understand not returning something purchased with rewards for cash (this makes sense) but to not provide store credit on earned rewards is just sinister. And to think they’re targeting their most loyal customers with this bad policy!
It’s not about the $5 to me (it’s $5…) but the principle of it. There are other stores to buy pet food that have fairer policies. And honestly, when there are sinister policies like this, it’s likely you find other issues within organizations: usually labor issues, employee mistreatment, precarious working environments, etc. And considering this business sells live animals, I have to assume there are likely ethical issues there too.
I’ll be taking my business elsewhere.
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August 2024 by Mona Vasandani
“Nail Bar” Awful Service!!
Sad to hear Heather is no longer the manager at this location. I brought my dog in for a nail trim which turned out to be a huge disappointment!! The young girl lacked professional experience and did a terrible job trimming and cleaning my dog’s ears which took an hour. Plain ridiculous!! I would highly recommend going elsewhere for an experienced nail technician to handle your fur babies nails! This place definitely isn’t the spot! Simply a waste of time and money plus a tip which the cashier mentions when paying. I will contact the regional manager!!
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August 2024 by Jeff Porter
We've been shopping mostly at Pet Supplies Plus (on Lincoln Ave in Chicago) for our pup the past few years. We switched from Kriser's because they were always out of his Stella & Chewy food.
We are done with Pet Supplies Plus and won't shop there again. Their Rewards program and website are a mess to deal with.
Here are some of the issues just the past few months:
- purchase in April not being logged in their system for their Rewards nor for the Stella & Chewy Buy 12, Get 1 program. (no one in the store has a clue what I should do about this.)
- Rewards barcodes only working in store half the time.
- Rewards codes have never once worked on website purchases to buy online and pickup in store.
We mostly bought from Chewy with our previous pup but we have been trying to buy local the past few years. I'm switching back to Chewy. Their customer service is top notch.
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June 2024 by Antonella Fagone
All time favorite pet store!!!
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May 2024 by Momof Jasigper
Clean store with friendly staff. The self-service wash was a great addition to this location. This location also provides hot water so your baby doesn't shiver the entire time as we have experienced from other locations.
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May 2024 by James McGregor
What does any one really expect from a pet supply shop. Not much but they have it all, with staff offering a friendly smile and demeanor
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May 2024 by Wm Gibbons
Good selection of better quality dog food
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May 2024 by LUIS F GONZALEZ
Nice environment
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May 2024 by Benjamin Sitt
Staff are friend and helpful! Love this store!
???
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May 2024 by Renee Cardenas
Always have what I'm looking for and the store is clean. They've also recently added a washing station for your dogs so that's a PLUS
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April 2024 by Emmett McDowell
I bring my dog here to use the self service wash and I'm always satisfied with the level of cleanliness and availability of supplies. The staff is always so friendly, helpful, and excited to meet him. Great spot, glad to have it in the neighborhood.
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April 2024 by Oscar G
Not much cat stuff but otherwise seemed great
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April 2024 by RK Uci
Great place with great people who are very easy to deal with, no matter the circumstances!
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April 2024 by rose alvarado
They are always soo nice here I find what I need everything I go there
