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January 2024 by Emilie Cruz
We recently moved to the Lakeview area and were a bit nervous in finding a new groomer for my little guy(doxin) as shy as he is. Erika was very kind and so sweet with him! It made it very comforting to drop him off! So happy we found her.
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December 2023 by Julie N.
Pet Smart staff at every location I've been to has been courteous and helpful. The prices are reasonable and the employees are knowledgable about the products.
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December 2023 by Krishna Avva
Had what we needed for giving the dog a bath
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November 2023 by Elizabeth O'Connell
We had a full grooming session for our Labradore. Fio did an exceptional job! All of the staff was very kind and great with our pup
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August 2023 by Joseph P.
Disappointing experience. Our regular groomer accidentally cut my dog under the eye with sheers. She's good at what she does and accidents happen. She apologies and provided us with wound dressing, etc. But because of the incident the stores protocol is to penalize the customer by "blacklisting" you from visiting again. Let me explain: so going forward I can only have my dog groomed at a PetSmart location with an onsite vet! I believe this policy is normally applied to dogs and cats with health problems but this was hardly the case. Basically they inaccurately applied their own policy to inconvenience a good customer. I asked them to reconsider. I would understand if I was one of those overreacting customers but I was willing to overlook the incident and continue supporting their business. But they said this is their policy and I was required to find a new groomer. Does this make sense? Unfortunate.
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August 2023 by James W
More compact PetSmart. Not as wide of an array of fish to choose from as compared to larger PetSmart locations
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July 2023 by James Wu
More compact PetSmart. Not as wide of an array of fish to choose from as compared to larger PetSmart locations
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May 2023 by Rosie U
Horrible. My dog was treated horribly. He was kept in his cage with no walks or playtime. When I picked him up he was unrecognizable. He was shaking and distraught. When I was driving home he was panting so hard and disoriented. When we arrived home I filled his bowl with water and he finished it in less than two minutes. It lead me to believe that he was not properly taken care of. I didn’t recognize him at all. I will NEVER place him there again. Zero stars!
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May 2023 by Natasha Kennedy
We come here for grooming our big, stubborn dog and they handle her like professionals! They’re patient and usually thorough. She’s tough so we appreciate it!
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April 2023 by Raneem Alhakim
Zero stars would have been betterJust picked my dog from the groomer. He doesn’t even looks groomed. Very unfriendly staffI paid extra for the spring special and didn’t get the bandanna or the coupon book. And i had to ask for them. Then also didn’t get my receipt. Also had to ask for that. Very disappointing with the service at this location.
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February 2023 by Tyrell C.
got like 6 cans of wet cat food that cost like $3 each and they were all moldy. wasted like $18 there today. smh
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January 2023 by Ashley Ocana-Leon
I love this PetSmart. I get my dogs groomed here by Erika. I have followed her from Edgewater to Lakeview because she’s that good. My dogs are always excited to see her. When I took them to another groomer during her maternity leave they were always scared and crying when I dropped them off. The moment they see where we are and they see her they are so happy. I have a German Shepherd and a Chihuahua mix and she’s so sweet to both of them. Our Chihuahua is a little fearful of people but she feels so comfortable with Erika.The manager of this location is also great he’s always so welcoming and helpful.
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January 2023 by Cookie I.
Really disgusting conditions for pets to live in. The litter box was full and smelled awful, the cats were crying and seemed in pain/uncomfortable. A cricket got out and was jumping around the floor. I would not feel comfortable bringing my pets here.
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December 2022 by Caitlin Body
It doesn't have the biggest selection but it does have the basics. I found the toy I wanted and have a very happy puppy now!
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November 2022 by Megan Klein
A smaller store, but has everything you need for a quick pop in. The staff are very helpful and are welcoming in a way I don't feel uncomfortable asking questions about anything.