PNC Bank

Most Recent Comments

• January 2024 by Alina Rudenko
  Made an appointment with a business banker about an existing account. Showed up, had to wait 30 minutes to find out that the banker is not there and they’re not able to help. A teller proceeded to make up excuses saying that the banker got sick (referring to a male while I had an appt with a female), nobody called to let me know they can’t service me. Very disappointed with this company and might take my business somewhere else.
• January 2024 by Diana Randle
  Spent 20 minutes waiting for a teller. Worst setup ever
• December 2023 by Elsie Marroquin
  Leaving PNC after this last experience
• November 2023 by yvette hannah
  Gabriel was very professional and went out of his way to find a solution to my problem. Will done thank you ?.
• February 2023 by apolobass
  Only PNC in the area that NEVER have rolls of quarters."We have a shortage of quarters since the pandemic, go to Jewel they will sell them for you with no extra charge".But........ Wait.... You are the bank.... And you have no quarters? And you are telling me that, even with the shortage of quarters since the pandemic, I can have as many rolls as I want..... From Jewel?C'mon........
• July 2021 by J Thalheimer
  Fidel was very helpful. Thank You!
• July 2021 by Abby Boler
  I always like going to this branch - it's clean, bright, and usually very fast service. But I had a *particularly* great experience yesterday working with Jeiline! I came in with a variety of random requests - from getting quarters to applying for a new credit card to inquiring about retirement investing. Jeiline was knowledgeable, patient, helpful, and very kind. So grateful for her assistance and guidance!!
• September 2020 by Sun-Eagle Cherokee
  Great service and knowledgeable staff moreso than the other Banks.
• February 2020 by Khadijah H.
  Emira Basic. That's all I have to say. What an amazing broker. I went in on a Thursday morning to get some cashier and convenience checks for my new apartment. She was such a doll with her knowledge; she was careful with her work but you could tell she cares about what she does. We chatted about school and making something ourselves. She has a bit of an accent but she does a great job making sure you understand her and compress the information she is providing. Plus side she can multiple task as well.
• January 2020 by Amber Godines
  First I wanted to start off by saying this branch has to be my favorite by far! The customer service here is beyond outstanding. I have never had a bad experience when dealing with anyone at this location, so thank you for that! But mainly I wanted to give a HUGE HUGE THANK YOU to ARROLL!! I believe he is the assistant manager there, I'm not positive on that (sorry if I have your title wrong) for helping me tremendously with an account issue that has been on going for the past two months. I felt like I wasn't being heard and almost felt like I was going crazy, after talking to other managers at two different locations, and on top of that also talking to the corporate office who happened to think there was no error ..... not only did he take care of the issue promptly he did it with such ease and care that I remembered why I love banking with PNC. Thank you again Arroll for taking care of my account and making me feel like a valued customer :) you made my month! I hope someone makes yours.
• December 2019 by Mattison Gibson
  Every time I’ve been in here or spoken to someone on the phone they are incredibly helpful and nice. Great customer service and they do their best to resolve any issues you may have or answer any questions.
• March 2019 by P P.
  I entered location to make payment waited in line for approximately five or more minutes . Teller hadlario attended to a Caucasian female teller never asked for an identification of female yet she provided balance of 13,### verbally.i approached tell provided check and requested teller to put balance on receipt she asked me for identification yet I was not withdrawing anything from this location only paying . She lied and stated she asked the female for her identification after bringing it to teller attention .teller became confrontational and then branch walked towards my location 6'7 in height and tried to look intimidating which was not impressive. I explained to manager I had no time to argue the issue and walked out never to return to this location!!
• July 2018 by Jason Brooks
  Friendly, and I'm greeted by my name when I come in. Fast service as well.
• September 2017 by Nowyou Seeme (Richard)
  Great place does really take care of its customers
• September 2017 by Luke
  I'm a customer of PNC since July 2015 and I also have accounts at Bank of America, Chase and a business account at US Bank. So i've been dealing with customer service and bank employees from more then one bank in the city of Chicago.
  
  Opened a joint checking account with my wife more then a year ago. There was a good bonus offer ($300) and that's the main reason we went with PNC. In order to get the bonus i had to fulfill some conditions and one of them was a direct deposit check of $5000 or more. At that time, i had a MoneyGram check of greater value and when i asked the staff of this branch if it qualifies, they assured me it was ok. Needless to say it didn't qualify and i never received the bonus.
  
  About 2 months ago i had couple of checks to deposit. Being pretty busy i decided to do it on the go, and downloaded the app. After i deposited the first one, i got a couple of error messages, and decided to read the instruction again. I noticed i was supposed to write something on the back of the check. I did that for all of them, including the first one that was already accepted. Next day when i checked the balance i noticed one of the checks deposited twice and the balance reflected the double deposit. Took a trip to this branch and explained the lady at the counter what happened. She said it's no big problem and by Tuesday morning (it was Friday morning) all should be fine, and the person that issued the check will be refunded. Talked to the guy, told him about my mistake and informed him of the incoming refund. Tuesday morning when i check my balance, the double deposit was still there. Talk to the guy, nothing from PNC in his account. Call the branch, talk to the same lady, she tells me that the back office took longer to take care of the issue but she will talk to them and let me know. Later that day i get a call from her and she tells me that it is going to take at least one more week of investigations and the person that issued the check should call their bank and dispute the transaction. I say this is unacceptable and i will find another solution. I did a cash transfer through another bank. And i thought that was the end of it... About a month after the whole incident i get an email that "An adjustment was made to my account", and true enough my account was debited with the amount of the deposited check. When i called (this time the customer service and not the branch) to see what's going on, a lady explained to me that the second time i tried to deposit the same check the system didn't accept it, and the money never left the account of the person that issued the check. My account did show a balance as if i deposited two checks with the same amount, and that was the adjustment. So, in the end, i tried to solve a problem that wasn't there.
  In conclusion, the team at this branch is young, inexperienced and not very well trained. They provide information without verifying its validity first. As a good thing, cause i hate to post only the bad traits, they are very polite and willing to help.
  
  This is the reason why this branch gets one star review.
  
  The PNC products are ok; i like the 3 account structure that makes it easier to manage your finances. I would rate them at 2 stars (downgraded from 3 stars due to the popmoney issue described). Recently my wife, which is also owner of the account, tried to use their popmoney service and all alerts went off and they blocked all access until i called customer service and asked what's going on. They couldn't tell me why this happened, and assured me that she also has full access to the account.
  The customer service is polite, knowledgeable and fast to solve any issues they can take care of. By far, the most positive experience in dealing with PNC. I'm a bit annoyed that they never answer the why question even though they have the resources to find out what went wrong. All in all, a 3.5 stars for customer service.