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February 2024 by Erin Cardoza
The manager, Colin Gorman was super helpful when I came in. Recommend this location to anyone!
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January 2024 by Alex Gross
Drove 15 minutes over from another branch only to find out they had provided incorrect information.
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July 2023 by Kara Langenderfer
Maria was very friendly and helpful.
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June 2023 by Jimmy Maloney
They smile in your face and then act like automatons when you need assistance. Do not trust these people. There automated system is flawed,do do not believe what it tells you in real time
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April 2023 by Austin Pearson
THEY STOLE MY MONEY! CHARGED US FEES AND APOLOGIZED AND SAID IT WAS AN ERROR AND IT WILL BE CREDITED NEXT MONTH. THE NEXT MONTH THEY NEVER CREDITED AND THEN CHARGED OUR COMPANY AGAIN!
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November 2022 by Ernesto Alvarez
Horrible customer serviceIt’s ridiculous a bank employee tells me something and another bank employee tells me the completely oppositeThey should closed this location and send everyone to get trainingWorst location( I like PNC Banks ) but this location it’s really bad in customer serviceVery bad experience and just a waste of my time
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August 2022 by Luis “Ernesto” Alvarez
Horrible customer serviceIt’s ridiculous a bank employee tells me something and another bank employee tells me the completely oppositeThey should closed this location and send everyone to get trainingWorst location( I like PNC Banks ) but this location it’s really bad in customer serviceVery bad experience and just a waste of my time
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July 2022 by Luis Alvarez
Horrible customer serviceIt’s ridiculous a bank employee tells me something and another bank employee tells me the completely oppositeThey should closed this location and send everyone to get trainingWorst location( I like PNC Banks ) but this location it’s really bad in customer serviceVery bad experience and just a waste of my time
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May 2022 by Thomas Patrick
Helpful, attentive and easy to work with.
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October 2021 by Paul Romanelli
This PNC branch is great and the staff goes out of their way to help their customers.
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September 2021 by Mehran Fasihozaman Langerudi
Horrible Bank! Never trust their offers! They just hold on to your money for as long as they can with no good service
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May 2020 by Ritamarie John
The branch has been closed due to covid. No problem but when I called customer service and finally got a person, they referred me back to the branch. They were unable to answer my question. This bank needs to educate their customer service people that they should refer calls that they cannot answer. Very dissatisfied
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October 2019 by Shir L.
Wow. Wow. Wow. I am new to Chicago from the west coast. I recently moved my business over and needed a business banking checking account. I went to 5 banks before I ended up here. By the time I called PNC I pretty much was giving up on the customer experience I was hoping for and just looking for the right products which so far no other bank was able to "pitch" to me. Every other bank I found to have uninformed employees that either didn't know answers to my questions or made up some pretty crazy answers. And my questions weren't that complicated. So I called PNC. The gentleman who answered the phone I later found out was the assistant manager. He was very honest. Explained to me that the Branch manager was also their business banker and he was with a client , could he call me back and he gave me a time frame. I said sure. Within that time frame the manager did follow through and I got a call back. I could tell over the phone he was extremely educated. And the customer experience I had given up on was sneaking in through the phone. He actually began by asking about me and my business. Something NO other bank did with me. They all went straight to the bullet points of what they needed for an account to be opened. In fact , most of the call was first to get to know me and then to get to know Hector Rodriguez (the manager ) to build my confidence in who I was trusting with my business. Of course I moved forward. I emailed him my documents and said I'd be there in half an hour. When I arrived I quickly saw he was continuing to go above and beyond my expectations. He already started setting up my profile before I arrived. My documents were sitting on his desk. He wasn't only expecting me he was prepared for me. He made a phone appointment with his merchant service partner Tom who is also a PNC employee so I wouldn't have to wait , knowing that was one of my important needs for my account. I'm telling you the entire process was seamless. And personal. He again continued to get to know me when I sat down. It wasn't a , okay now sign here , experience. He still worked on earning my trust and my business. I could go on. But then this review would be a novel. My point is. This branch. Hector and his team has that old school small town branch feel. And it's genuine. A note about Tom. I only worked with him through the phone with Hector but he too impressed me and I went forward with working with him as well. He also got to know me and my business which is what any new business owner wants , right ? Let's be honest here. When you start a business you're nervous overwhelmed and excited at the same time. It feels good to have someone hear about your ideas and hard work. Tom relayed his customer experience through the phone as if he was sitting in the office with us and I will continue to work with both of them. Before I left I got a nice welcome gift package, a handshake , a congratulations , and an invitation to meet other business owners in the area. I am coming back in two days to move my personal accounts over. Hector , Tom. THANK YOU. I appreciate you and do not take your hospitality and support for granted. See you soon .......
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August 2019 by Jonathan Mikhalevsky
I needed a $5 bill and the atm only issued $20 bills. The teller immediately offered assistance when I walked into the branch and changed out a $20 bill for me. Considering how unfriendly other banks have been, I was expecting to have to fight for assistance. It was very refreshing to have a bank offering to help. They didn’t even ask me to prove that I was a customer. I will definitely consider them for my future banking needs.
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July 2019 by Oleksiy Lysenko
Good stuff.
