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March 2024 by O F
They’re rude and have the most unorganized branch in Chicagoland.Tried to use the atm as I’m a consumer at pnc.They treated me like a thug told me to go around and people had to exit, so that somehow meant I couldn’t use the ATM that I bank with?I don’t know. Moving to Bank of America.PNC is just for foreigners and old people on their way out.
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February 2024 by Aaliyah Murff
I love this location! The people here are friendly and help you every step of the way with whatever it is you need.
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September 2023 by Wilson Smith
Jacky at this branch made the process of dealing with PNC customer service problems so much easier and more pleasant. I had an odd issue with my online banking and she's been looking out for me just about every step of the way, which is way more than I expected as a first-time visitor of this bank. So grateful for the care and attention!
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April 2023 by Wheelie Naked
The people in this branch are nice.1 star to warn people not to get a prepaid PNC credit card. Like the one you need to “start” your credit history. They won’t change your address regardless of how many times you ask them to. Then when you close it and specifically ask to make sure they’re sending the check to the correct address they’ll still send it to the wrong one. Then you have to spend hours on the phone with customer service who just keep saying “it looks like it was processed and sent, you should get it by whatever date”But it never shows up. They just keep moving the date while they keep my money! I plan to close my new PNC credit card and both of my PNC accounts because of this.
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June 2022 by Tom O.
The location has closed its doors. It was nice and convenient when it was open...... 85 characters minimum
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June 2022 by Gary Hentges
This branch is unfortunate. The employees are untrained and consequently unable to provide proper services. As a customer my time was squandered. I was very much taken aback by my service person double talking a remedy to an unauthorized charge. Modern banks are obsolete based on this quality of service. Go elsewhere. Why bother??!!
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May 2022 by L S
It's actually super friendly here I have never had a problem anytime I walk in. I walk in and get what I need done and walk out no fuss about it. Not sure why anyone would rate this location bad. Literally the nicest staff.
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November 2021 by MMM P (MMM)
Really unhelpful branch. Couldn't answer any basic questions on the phone about fees prior to making a decision about opening an account. I understand now why this place has a 2.7 out of 5 stars. They told me to come in to get questions answered during a pandemic rather than answer very simple questions by phone. Definitely won't be opening an account here.
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September 2021 by Dwayne Squire
Don't get here they are super greedy, they only gave $400.00 for an iPad 2021 that's worth 1,300.00 dollars. They ended up selling it for 1,000.00 also the customer service was horrible! Didn't even acknowledge me when I came in. You are better off using eBay or an online selling site.
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August 2021 by David Call
Very unhelpful. Went in to have a car title notarized and they refused stating they "didn't do car titles". The next PNC down the street was more than happy to accommodate this.
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August 2021 by MMM (MMM)
Really unhelpful branch. Couldn't answer any basic questions on the phone about fees prior to making a decision about opening an account. I understand now why this place has a 2.7 out of 5 stars. They told me to come in to get questions answered during a pandemic rather than answer very simple questions by phone. Definitely won't be opening an account here.
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July 2021 by Kyle Jackson
Been going here for two years. Always great service, friendly staff and rarely do I have to wait in line.
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January 2021 by TRP
Really unhelpful branch. Couldn't answer any basic questions on the phone about fees prior to making a decision about opening an account. I understand now why this place has a 2.7 out of 5 stars. They told me to come in to get questions answered during a pandemic rather than answer very simple questions by phone. Definitely won't be opening an account here.
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February 2020 by Emily Fann
Best staff
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October 2019 by Jesus Gordillo
Very poor customer service.
