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April 2024 by M R
Slow service even when ordering ahead ,rude workers.
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April 2024 by Aidan Kalck
Best Potbelly Customer Service I’ve ever had. Jerry is the man.
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March 2024 by Kim Hereford
Idk what is going on at this potbelly if it was bad da or what but food I got hr ago has made me sick I got chilli should’ve followed my mind and stuck wit soup it’s my go to the chilli was gross I only ate a couple spoons I got a sugar cookie as it was the only option left again that was a sign the cookies was hard n horrible again instant stomach pain and bathroom trip I want my money back and it was dirty where you get the napkins one spoon only knives available yes this Belmont location never again!!
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January 2024 by M
I like this Potbelly on Belmont. The food is always great, the staff is very nice and quick and it's a chill vibe. It's on a busy street by the Belmont Red/Brown but the staff does a great job. A while back, it was a busy night. Only had 2 staff working the line. A guy by the prep and a girl by the register. They handled it like a beast. Very efficient and quick. I wish I knew their names so I can recognize them to the company. It was great to see them in action. Keep it up!
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December 2023 by Fliend
Interior was very cozy and relaxing. Our orders and one specific worker however, was not. Me and my partner placed an online order: a meatball type sandwich and an avocado turkey sandwich. Both of which were either completely wrong, or missing items. What we received was not a meatball sub, but a roast beef with other meats instead, and the second sub was missing bacon which was picked and paid for through the Potbelly app. When going up to the counter to pick up one of the sandwiches, the lady (who was scheduled on Tuesday, November 21st at around 2pm) gave back a mean attitude and look when asked for the mobile order.
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December 2023 by Shannon Selis
It took them over an hour to deliver 1 hot sandwich. I called and asked about the status of the sandwich when it was already past expected delivery time and they said they threw away the order because it had been so long before a driver arrived. When feedback was provided, the (alleged) manager was incredibly rude and said some borderline racist comments.When the food did arrive, it was cold and soggy. This is the third time that this has happened at this specific location.Do not order food via delivery from here. Maybe avoid the location all together.
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December 2023 by Blake Macke
Waited for 50 minutes and never received my food. 2nd time I’ve had 30+ minute waits for a mobile order at this location.
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September 2023 by Nicholas Lade
Usually love Potbelly but today something was weird. I wasn’t greeted (not a huge deal), there were random personal drinks - including from Taco Bell - on the back line, I was skipped over at the toppings area even though I ordered first, when I asked to be finished first the employee was unpleasant, and my sandwich was cold. I paid before my sandwich was started at the toppings area and I tipped as I usually do. Not sure I would have had I known what experience I was going to have. Maybe an off day but not sure I’ll go back to this location.
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September 2023 by Oladapo Odusanya
I am always greeted by the staff as soon as I come inside to place an order. Even if I place an online order; I'm handled with care. They don't rush me anytime I eat. I love them!Vegetarian options: Salads are available for Vegetarians. They also have some things that are Gluten!!! Free All my friends can eat here! I am extremely happy about that.Dietary restrictions: They let you know what is in the dishes made. They always adjust the items you if order if there is something you are allergic to it.Parking: There is free parking on weekends, but Fridays not included. There is a Walgreens near by if you park there. I think you to get something from there so you won't get towed.Kid-friendliness: My cousin once got some Chicken Tenders and Macaroni & Cheese. It took him 2 minutes to finish! He wanted some more.Wheelchair accessibility: There is a ramp they have and a automatic handicap/wheel chair sign to help entering their restaurant easy.
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June 2023 by Yo Nich
Salad was great, Apple
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June 2023 by Sharilyn Brandel
Ordered food to go that took a long time for no line and sandwiches were both very wrong
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May 2023 by Kathryn A.
I ordered almost 250 dollars worth of catering for the teachers for lunch to be delivered at one the day before. At 1:20 I get a call that the order cannot be completed because they do not have a delivery driver. I offer to come pick it up and they tell me it's still going to be 45 minutes before they even have it ready. At this point almost all the teachers lunches are over, but I have no option but to go through them since they alerted me so late that I wouldn't be getting our catering. When arriving 45 mins later, they were scrambling to put the order together still. The lady told the guy putting it together to "take his time" while I have hungry teachers that should have had lunch an hour ago at this point. When I get back, they did not label any of the sandwiches, pretty sure they did not include the veggie sandwiches I had ordered for our vegetarian teachers and did not include bowls for our soup, so we had to use plastic cups we had at our school. I LOVE potbelly and will continue to go to potbelly, but I will not be going to this potbelly anymore. Super disappointed.
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May 2023 by Jennie Zayas
Latrice*** customer service and making skills ?
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May 2023 by Nichole Drees
The service at this location is always outstanding!!! Everyone is so nice every single time I go in. The employees are the reason I keep going back.
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March 2023 by Kaleigh Walters
My boyfriend and I love Potbelly! Every sandwich is delicious. He eats all of them but I always get the veggie, add hot peppers of course. Their hot peppers are so good !! We like the rewards program app too… discounts add up quick and don’t forget the cookie !!
