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January 2024 by Dorcas Waweru
The manager did a great job troubleshooting an issue for me.
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January 2024 by Lydia Waweru-Morgan
The manager was great at addressing an issue I was having as a delivery driver. Thank you for your kindness!!!
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December 2023 by Anna Lucero
Grabbed a sandwich on my lunch break from work & had a great interaction with Derrick that put a little pep in my step. A good reminder to put out that good energy when you have some to spare . Give him a raise!Vegetarian options: Veggie melt is filling & delish
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October 2023 by Stephen Simms
Fast service, great food, good prices.
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August 2023 by August Elliott
I ordered delivery from potbelly. It came in a sealed bag. However half my order was missing (the chips from the combo, as well as a bowl of broccoli cheddar soup) and to top it off they used it the wrong bread making the sandwich (I had indicated another type of bread on the app). I will not be ordering again.
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August 2023 by Morgan Collins
Recently went into this potbelly’s and I definitely noticed the positive atmosphere change! Food was really good and so was the customer service!
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August 2023 by Bob Padilla
Online order, which was a Pick up order and my order was missing food. Realized when I arrived home after 20 minute trip home. Their response and Attitude for my inconvenience was poor. Did not care about the customer.
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August 2023 by Jill Braun
Simple order. Messed up 3 times. Finally gave up and just ate what they gave me.
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May 2023 by William Elinski
I was ready to order but the person behind the counter was not. Too busy texting.
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March 2023 by Ayse Reardon
If I could give this place 0 stars I would. WORST customer service I’ve encountered in my entire life and that’s saying a lot! They were unnecessarily rude and mean! Will never return to this location ever again. Awful people. Awful service. Poor attitudes from everyone.
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February 2023 by Max Braun
Exceptionally good potbelly location. Consistently high quality sandwiches and service. Notably higher attention to detail than other potbelly locations downtown.
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February 2023 by Julia Jordan
Everyone is always super nice. Service is friendly and fast!
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January 2023 by Annemarie H.
Always fresh and clean in here. Never a wait and staff is always very friendly and kind. I like this location in Merch Mart! Always getting something different and it's always yummy for a quick lunch.
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November 2022 by Joseph Dauer
Ordered online but ate inside an Italian double toasted, got it almost burnt with 4 thin slices of meat, 1 of each kind. I've ordered hundreds of Italians before and never got skimped like this, I asked the lady at the counter if that was all the meat that comes on it and she said yes. I think they just messed up and wouldn't admit they made a mistake and make me a new one, I've ordered from the merchandise mart about once a week so I hope this was just a mess up, pretty disappointed they couldn't make me a new one for a regular customer, skimpy meat and burnt.
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November 2022 by Kevin Young
I LOVE THE MERCHANDISE MART STAFF AT POTBELLYS :) THEY HAVE AWESOME CUSTOMER SERVICE ESPECIALLY THE MANAGER DERRICK AND EMPLOYER DAVANTAE EVEN DOE The cuStomoers can sometime be rude they still keep the same GREAT ENERGY HIGHLY RECOMMEND :):):):):):)
