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March 2024 by Elizabeth Lekse (Lizzie)
Stopped here for lunch, and absolutely loved this place! The service was friendly and efficient and the food is delicious. We got the Mediterranean sandwich and the avo turkey, both of which were absolutely delicious. If we were in town longer we'd absolutely be back!
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February 2024 by Michele Schmitz
Everyone here was so kind! I've gone here several times, often exhausted and overwhelmed as a grad student. Everyone here is so kind and always makes my day better! Robert is an amazing GM and every employee is absolutely amazing!!! This is the best potbelly in the Midwest and I am so thankful for them every day.
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February 2024 by Noah Hamrick II
Super great employees and a super great Genral manager. Thank you Robert!
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January 2024 by Bruce Randall
I was visiting Chicago for two days for work. I dreaded the northern attitudes I was sure to encounter. I was looking for a salad and going to the hotel to hide till the next day. This store was the first place I passed as I got off the train. I received the most hospitable service I have ever experienced (and the food was fantastic!). I had such a great experience I went back two more times before I left! Chicago should honor places like this bc my perspective of this overwhelming city was forever changed! Kudos to the staff and managers and THANK YOU! Your work and attitudes make a difference!
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January 2024 by Hyshe C
Nice and Employee's were good gone to visit again.
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October 2023 by El Kartun
I've been twice and the people were charming and helpful. They prepared my meal deliciously. Shared a bit of the history of the spot. Sandwich is better than subway. They had a vegie option for my vegie eating wife.Vegetarian options: There is one vegienmelt sandwich
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September 2023 by Peter Kras
Excellent sandwich and friendly
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June 2023 by Natver Amtha
Top class service with good food at very reasonable prices.
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May 2023 by David Deal
The staff is consistently friendly -- doing the little things that mean a lot, such as asking how your day is going. The service is fast and efficient, and the sandwiches are prepared with care.
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May 2023 by Chasmodai Cassidy
Even though they were making a zillion sandwiches, the staff still found a moment to show me some real kindness on a difficult day. They didn't have to do that, they could have just made the food (which was very tasty, of course). Fine people work here. If you're looking for some good vibes during the downtown lunch rush, this is the place.
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May 2023 by Magdalena Fernandez
The manager runs this place like the military but she’s so sweet, as are all of the employees. Outstanding customer service, all while making you laugh if you speak up enough for them to hear you.?
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May 2023 by Erick G.
Title: A Delightful Dining Experience at Potbelly!I recently had the pleasure of dining at Potbelly, and I must say it was an absolutely delightful experience. From the moment I walked in, I was greeted with warm smiles and a friendly atmosphere that instantly made me feel welcome. The staff at Potbelly truly know how to make their customers feel right at home!The service was not only fast, but it was also incredibly convenient. The menu offered a wide variety of delicious options, making it easy to find something to satisfy my cravings. I was thoroughly impressed with how quickly my order was prepared and served, without compromising on quality or taste.But what really sets Potbelly apart from other establishments is the genuine connection they forge with their customers. Upon paying for my meal, I was encouraged to participate in their customer survey - and I must say, if you know, you know (IFYKYK)! Taking the time to provide feedback not only helps Potbelly improve and grow, but it also shows that they genuinely care about their customers' experiences.In conclusion, if you're looking for a dining experience that combines fast service, friendly staff, and convenience, look no further than Potbelly. Their commitment to customer satisfaction is truly unparalleled, and I can't wait to visit again soon! And remember, if you get the chance, don't forget to do the surveys - trust me, it's worth it!
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May 2023 by M Salgado
Food always good though not much regards seating so depending on time of day finding seating can be
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April 2023 by ALBA SANCHEZ CASTAÑEDA
The treat from one of the employees was really hostile, we are hispanic so english is not our first language and the employee had no patience even though there was no line, she was constantly rolling her eyes, giving bad looks and saying bad words while she was making the sandwiches. The sandwiches were not that bad tho and the treat from the other employees was fine.
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March 2023 by Alexa Halliburton
I placed a pick-up order for this location and was met with a very unpleasant and hostile experience with Baba and Lee, two employees. I walk in and Baba asks me for my name for the pickup order and I tell her. While Baba goes on to something else, I ask another employee (Lee) if the broccoli cheddar soup was available because it did not show on the app and I would like to replace that for the Loaded Baked Potato. She says okay, we'll be right with you, in a direct manner. Baba returns and I attempt to notify her of the change because Lee is now helping another customer. Also, to avoid any confusion, I would prefer to speak with Baba because she was helping me initially. However, when I begin speaking, Baba cuts me off and asks the next customer their name for the pick up order. I am taken aback by the disregard and wait for a bit. Lee is still busy helping different customers throughout but I want to make sure that the request does not get overlooked since it was a busy time. So, I ask for Baba since she is the person handing out orders and, as mentioned, I want to make sure she is aware since the first attempt of notifying her was ignored. Next, there comes a point when Lee says "You've said it three times already, I heard you. And I already told her". Then, she turns around and says "F**K!".This is the exact moment that I knew I would be writing this review and also making a phone call. Lee could have simply notified me that Baba was aware of the change especially since she knew I was trying to get her attention.During this visit, I was ignored, met with hostility, and disrespected. I truly believe that Lee and Baba should no longer be employees at this location or even Potbelly in general, if they are not able to maintain their professionalism and cursing at/around customers during busy times when they are overwhelmed. Another customer came up to me after noticing how I was spoken to and said they noticed their attitudes too and that they were displeased with the atmosphere as well.
