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February 2024 by Ian Hanson
This place is great and the people who work here are extremely thoughtful! They have a casual humorous energy that makes you automatically feel welcome. It is one of the more barebones potbelly’s on the inside. The food is solid no complaints. The service is top
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January 2024 by Charnaei Maddox
I’m a manager at Starbucks and I was buying lunch for my night crew and one of my sandwiches was made completely wrong due to glitch on you guys app long story short I called to let them know Omar who was very kind and polite apologize for the mistake and ask to make another sandwich I told him no it was ok cause I wasn’t going to be able to come back and get it just wanted to let them know he then volunteered to deliver the sandwich himself since I worked pretty close I think the was a really nice gesture and brought me the Sandwich I really appreciate that and because of that I will continue to come to that location and will suggest our next manager meeting lunch there..
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December 2023 by Mark Grimaldi
Best sandwiches and Mac in cheese ever! Great team personalizes the experience and makes an effort to learn about the regulars here in the community. The manager is professional and ensures customers are heard and understood for the needs of the order.
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December 2023 by Savanna Ruiz
So delicious and amazing staff! ??
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September 2023 by Vladimir Kursakov
The Italian sandwich and shakes are very good in this restaurant
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August 2023 by Major League Baseball
Got wrong bread....multigrain instead of plain. Make sure the wrapper is giving u the correct sandwich when busy. I cannot eat seeds & had to throw out. Could not bring back...was an hour away. Very disappointed & costly.A day later & just opened the 2nd sandwich I bought for an Amtrak train ride cross country. Same thing. Wrong bread, cannot eat it! So very very disappointed. I live a block away. When I return from trip, I will try them again to see what happens.
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July 2023 by Too R.
Love this Potbelly's. The staff are courteous and greet me when I enter and always follow my order instructions accordingly each and every visit. As a result, my sandwiches are consistently delicious and leave me craving more. I will be a loyal customer as long as this great customer service continues. Happy to spend my money here.
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June 2023 by Easton M.
ts fire, got the italian sammy wit fries and a pop. very nice people serving up very nice sandwitches
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May 2023 by RJ Martin
ordered a scheduled delivery on the app at 10:45am on 5/20 to be delivered at 1:45pm the same day. since my break was at 2:00pm, i figured a window of 15 minutes would suffice. 2:00 came around and my order still had not left the "received" section on the order tracker. I decided to call the store to check for any updates since it was now cutting into my break. nobody answered the phone both times i called. i ended up taking my break and when i got back at around 2:45, the food still hadn't arrived. at 3:05pm, the delivery driver finally arrives and only said, "sorry, we were a little busy" being busy is totally fine but delivering an order that was scheduled a few hours in advance almost 90 minutes late is not acceptable.
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May 2023 by Emily Nelson
The BLTA was so damn good. Big contender against Jersey Mike's for sure.
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May 2023 by Rm 1.
ordered delivery on the potbelly app on 5/20 at 10:45am to be delivered the same day at 1:45 pm. it is 3:07pm and the order just arrived. my lunch break was at 2:00 so i figured this would give them leeway in case they were running late. once 2:00 came around and i saw that my order had not moved past the "received" portion of the order progress, i decided to call the store and see if they had an update. nobody answered the phones both times i called. i had to go on break and order food from elsewhere. once i got back from break (45 minutes later at 2:45) my order STILL hadn't made any progress. my co worker told me at 3:05pm that my food had finally gotten here. no use to me anymore since i had since eaten and the food was cold. EXTREMELY disappointing. all the delivery driver told my co worker was "sorry for the slight delay we were busy". which i understand if you're busy but when someone places a timed order hours before it's due that's getting ridiculous.
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May 2023 by Donovan B.
I wish there was an option to rate with no stars, because 1 is generous. Where to begin, how about from the second I walked into the restaurant and was greeted by a gentleman that was blazed out of his mind. I can't decide which part was the worst. Perhaps it was waiting over 20 minutes to receive my first sandwich (which was the wrong sandwich altogether); maybe it was the fact that it took three tries to STILL make the sandwich incorrectly. Don't worry, after being passed by about 5+ people in line, we were able to receive our incorrectly made sandwiches for full price!!! There was about one shared brain cell behind the counter that day. Thank you and goodnight. P.S. Writing this three months later as I am still processing my old town Potbelly experience. It took me until now to find the words.
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March 2023 by Briana Williams
Fresh food and usually it’s an entertaining game of chess or artist near by . Love that
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March 2023 by Mathias Barrios
Last thing I did before leaving Chicago, best sandwich I've ever had very recommended
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December 2022 by Max H
New guy working the register is such a huge improvement from before