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March 2024 by Gabby Sparks
Extremely rude and passive aggressive staff they messed up my order and then blamed me for it. Didn't give correct change back. I got the pizza melt and it's fine but they put WAY to much of the sausage stuff in it. Took forever even though I was the only person in line. Only thing I really liked was the bread they used...it's really good
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March 2024 by Matt Stack
Pretty sure all the workers are high. Took 20 minutes for a slice of toasted bread with avocado.
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March 2024 by Stephany Flores
Extremely passive aggressive staff and super rude they mess up my sandwich. Don’t go to this potbelly’s. It ain’t my fault someone pissed in your coffee.
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March 2024 by Cameron Sturdevant
Garbage restaurant. Avoid at all cost. Rude staff, weird ordering que. Don't go unless you're in a mood for a headache, and staff with bad attitudes.
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January 2024 by David Schultz
Very rude woman working at order taking/prep today during lunch rush. 11:50am on Saturday January 27 2024.
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January 2024 by Brandon Baker
Extremely rude, passive aggressive.
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December 2023 by Rosie M.
I'd give this business negative stars if I could . The worst customer service I have ever experienced. All three employees were so rude. And the food itself is mediocre. They truly need to change their attitude or simply find a new job. I'd never come here again
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December 2023 by Carlos I.
I've literally never a review in my life but the service was beyond terrible I had to, the staff was so rude they all looked like they just didn't want to be there. Honestly I feel like the lady starting the sandwiches made this grill cheese out of spite, she was beyond angry and look at how she made this kids grilled cheese. How the hell am I going to give this to my hungry kid? If you hate your job this much then go find a job that doesn't involved you making someone food. Don't eat here
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August 2023 by N Y.
The food was as expected but the staff seems under trained, because they kept letting sandwiches pile up at the end of the oven. I was surprised that I actually got the right sandwich. Albeit slowly.Staff was extremely unfriendly. After the person punched in the amount at the register and told me the total, she walked away. No confirmation of payment, no receipt, no thank you. To make matters worse, they charge a 3% service fee for this kind of service.
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August 2023 by NewYorkRayman46
Had the wreck sandwich with the works . It was excellent . Hadthe food at Potbellies at Navy Pier . Nice
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July 2023 by Layla M.
I ordered a sandwich got nothing right on it. lady in front of my specified she was allergic to mushroom but they continued to put it on her sandwich. the other worker looked annoyed so i didnt want to bother, seems like hes used to it smh
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July 2023 by Casey W.
Can't rate the food because I didn't end up with a sandwich. I went up to the counter and the employee just stared at me. I waited and he said nothing, so I asked for a turkey avocado. He didn't say a one word back or really even acknowledge that he heard me. I just saw him grab bread, so I waited to see what would happen next. I waited and waited. I saw him chatting with one of his coworkers. I had no idea what was going on. I kind of shifted to the other side of the counter and looked over. No one asked me anything. At this point, I was frustrated cause I was trying to download the app and figure out a way to get the sandwich I was ordering count toward getting a freebie. There was nobody behind me or in front of me, so I just decided to leave without saying anything. Guess I'll have to wait til my next trip to try some other location. Bummer.
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July 2023 by Johnny Davila
Terrible! Tool 30 minutes for a PB&J kids combo and they didn't even have the cookie for the combo and gave me a pathetic small sugar cookie instead of the oatmeal chocolate chip cookie.They also ran out of Italian sub ingredients which is forgivable if it wasn't for the terrible experience all around.As someone who loves potbelly this is very disappointing
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June 2023 by Ashay Kargaonkar
Worst potbelly experience!! There is a wire in my food. When I was eating the sandwich I saw this. I bought my Grilled Chicken Sandwich yesterday evening from here. Please check the
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June 2023 by Alonzo A.
Usually I have a good experience I recently came by and placed a order. While I was waiting in line to order for toppings it was taking a while so I decided to get a beverage. Then the cashier asked me for my order which I told him my order. Then their employer in charged of toppings interrupted and asked what I would like once I listed the toppings her attitude changed because I wanted a topping that changed the order of the sandwich. I have no problem paying extra as I hadn't payed yet so the order could've been edited. The other two employees were kind to help especially the one who took my order first she was very kind. In the end my sandwich ended up with toppings I didn't ask for. Hope for better communication and service. Only reason this Review has 2 stars if for the cashier and the nice women who attended me.