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February 2024 by e m
The facility is convenient, climate control is a definite plus. Mary is outstanding - great customer service.
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February 2024 by Elise Gaertner
Mary was the best and able to help me with the questions I had regarding rent changes and billing.
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February 2024 by theresa skokna
Great unit and great help from Mary when we were figuring things out!
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January 2024 by C D
Both elevators are broken and there’s no heat. This is the second time in two weeks that there was no elevator in service and customers had to use the stairs
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January 2024 by Vivi Tulum
I am writing to complain because this has not been the first time I have experienced customer service issues at this location and reverse racism. This daytime manager or staff member, because I have had multiple encounters with her during the day. Absolutely, needs to be retrained on customer service to their loyal customers. I have held an up to date account at this location since Summer of 2022, and my rent has been raised three times.I don’t pass by this storage often as holiday decorations and artwork is stored in my unit. However almost every time I pass there is always an issue with the property. They require you to buy their lock. This is fine however the lock I initially bought with the unit was not good, over the course of 6-8 months I had broken both keys. This happened when my father was helping me move some boxes into the unit. We had walked down to the front desk this same employee I have problems with was working. We explained the situation, she said there was nothing she could do, she always seems to be going on her “lunch break” and this is important to her because she always explains how she is sick of being bothered on her breaks. She said the lock needed to be cut off by someone who comes in only once a month and I would have to wait. My father was very upset. However, we still treated her with kindness and respect and she could have cared less about the frustration in our voices. My father then wrote two honest reviews about the property and level of customer service lacking on a consistent basis. The district manager saw our reviews and this employee called me back the next day and said my lock would be removed.There have been a handful of times I had random questions very easy or the keypad was not working. This exact employee continues to treat me with zero respect and as if I am bothering her, there have been multiple times I have catered to her timing or “ lunch break” and let it go.However, today I too was on my lunch break, and simply wanted a cart to carry 8 boxes up to my unit. I arrived around 1pm, she had walked out and I asked her for the carts. She said she needed to go upstairs and just got the elevator to work. I said okay no problem and continue to wait patiently for about another 5 minutes. She walks out of the office and says that she has to take her lunch now, and cannot bring down the carts right away. I asked her very nicely and respectfully if she could bring one down for me please, as I was on a time crunch. She continued to raise her voice at me, cut me off by raising her voice. In security camera footage if there is sound, you would hear myself not raising my voice but asking nicely and she tells me she won’t and she has been cursed out all day by customers. Also; asked me in my job when it is time to take my lunch and a customer bothers me, do I help them. I can only speak for myself but yes, I help especially a simple problem as getting a cart on the top floor. During our exchange a man with brown skin walked in and said hello to her, I ended this conversation explaining to her how I again did not want to complain about her, but her disregard for people well now I am thinking she does not like people with fair skin. I had carried 8 boxes up without a cart. On one of my last trips, this man who pulled in after me had a cart. However I looked around and this employee was no where to be seen. I continued with my boxes as I was pressed for time. When I was done with all my trips 4 specifically. I saw there were 3 carts outside as there usually is, there is something called reverse racism or we can call it racism. She definitely has an issue with people with fair skin. She needs to be retrained in customer service and educated how to treat people. She should take pride in her job and some sort of integrity and these she lacks. I would not recommend this place to anyone, in terms of simple customer service they lack.
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December 2023 by Silenced Rage
I don't think public storage realizes how hard their employee Mari works. She"s extremely polite and helpful constantly working not just sitting around. She definitely needs a raise or bonus for her great work. Need more employees like her.
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December 2023 by Liz Og
My mom passed away in September leaving a huge storage unit for me to deal with. Tiffany was/is amazing! She stepped in and gave me time to get myself together to deal with the situation and really showed care and concern with my situation. Thanks you so much, Tiffany!!
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December 2023 by Claudio A
Avoid this place! There's been an ongoing issue with just one elevator functioning for an extended period. The restrooms have also been out of order for some time. Although they were operational today, Tiffany couldn't locate the keys.
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November 2023 by Jen Levine
Tiffany W was extremely helpful today! If anyone needs a storage unit, please, go to this location. Tiffany is extremely responsive, a great communicator and problem solver. I can't say enough good things about Tiffany and this location. Jen L.
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October 2023 by Jonathan G
I have had storage here for a few years now and Tiffany has always been happy to help! She has facilitated multiple storage moves for me and helped me find the right space.Every time I come Tiffany always make an effort to stop by my unit and say hello and see if I need anything.I would recommend this place.
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October 2023 by Alysha Scott
Tiffany was absolutely wonderful! She made my move into the storage so convenient and easy! I was supposed to go to a different location, however, the roads were blocked for the marathon. Tiffany helped me switch to her location and took care of everything! She’s an A+ employee.
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September 2023 by Susanna McColley
Tyrianna was wonderful and so was Tiffany! Great place and very well located.
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September 2023 by Meechie Hunter
Tiffany was awesome!! She was professional, patient and informative especially having a last minute reservation. Thanks Tiffany for going above and beyond to make our experience a great one.
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August 2023 by daniela haack/perez
Tiffany was an amazing help! She was so caring, so considerate and genuinely tried her best at helping me! I left there feeling very happy and pleased
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August 2023 by Wametria Hunter
Tiffany was awesome!! She was professional, patient and informative especially having a last minute reservation. Thanks Tiffany for going above and beyond to make our experience a great one.
