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January 2025 by Bonnie Bowen-Hannan
I checked in on-line and had no wait time. The nurse was very friendly and told, me exactly what to expect during the testing procedure. Great communication and people skills, as well as very knowledgeable.
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November 2024 by Cookiemonster
Like others said, horrible attitude. Do not come
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November 2024 by Denise Dailey
Very rude, very unprofessional. Staff probably haven’t heard of HIPPA because I heard every reason people were there from med labs to custody monthly drug screenings. Not cool. I asked the woman a few questions about the process and she exhaled and said “I don’t like going back and forth.” Had to apologize several times just to get my questions answered.
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October 2024 by Sam Bennett
Came in for a test, signed in quickly, and it was over in 5 minutes. The people at this location were really nice.
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September 2024 by critical centrist
This location is definitely hidden unless you know what you're supposed to be looking for and the only reason you may know where to look is from other reviews on Google. Strangely, this Quest Diagnostics is located within an unrelated Jewel Osco and is close to the in store pharmacy.
Though once I had managed to find where it was the check in process was simple and straightforward and I was only there for about 20 minutes
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September 2024 by Anna Zettel
Very easy to schedule, convenient location, and prompt service. Shaquita was professional, warm, thorough, and skilled. I would recommend getting labs done at this location.
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September 2024 by Nathan Bambenek
Really easy experience. Quick and efficient.
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August 2024 by V “RisenApe” M
Save yourself the trouble and perhaps go to another location. Wish I had read the reviews about this place before I ventured there. Looks like Quest hires the lowest of the low to man their ships. Terrible customer service experience. Regrettably I have no choice but to go to Quest for my needs. Not my choice!
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August 2024 by Emily DeCicco
Doesn’t matter if you have an appointment - assume it will take 30 minutes of waiting at least. Nurse was rude to people and disrespectful. Go to another Quest center because this one is terrible.
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May 2024 by Mark Schierbecker
Did not have my lab orders even though I know it was faxed and emailed over.
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May 2024 by Kayla Schierbecker
Did not have my lab orders even though I know it was faxed and emailed over.
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March 2024 by Lisa C.
Went here for a drug test. The location is inside Jewel Osco, it's right next to the pharmacy which is somewhat in the middle of the store. I would advise just trying to find the pharmacy, and then walk past it towards the back of the store, and then you'll find this Quest Diagnostics location. It's labelled and there's a door to get into the waiting room. It should be unlocked. Once inside, there's a screen to check in along with some chairs. This location doesn't always take walk ins...I got an appointment for the morning, and when I was there, there were no walk ins for the day, so please get an appointment. They were quick and efficient. I unfortunately didn't pee enough on the first try for the drug test, but luckily I brought water with me. Please, for the love of all things holy, bring your own water! For drug tests, if you walk outside of the waiting room, it counts as you refusing the drug test...so buying a water at jewel won't work unless you do it right before you start the drug test. They do not provide you water at this location. Also might be useful to bring water for a blood test too...the woman working there was quite nice, so I do recommend this location so long as you bring water. Needless to say, after drinking the water I brought and waiting for an hour, I was able to finally pee enough for the drug test. Thank goodness I made an appointment in advance and brought my own water! In case this is helpful for anyone taking a drug test, here's a list of things to bring: -water -government issued photo id -appointment QR code (can be on your phone, no need to print) -drug test info (mine was via ePassport, so I just showed the bar code on my phone)
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February 2024 by Kathryn Miller
Took over a week to get me my lab results, and then what they sent me wasn't even for the test that was requested. Completely unacceptable, first that I had to wait over a week for a simple blood draw result and then for the result to not even be what my doctor ordered. Thank God it wasn't for something serious, but wow, how unprofessional for the lab to have my sample and sit on it for over a week and then not even test it for what they were supposed to. I will not be using Quest again.That said, can't say anything particularly bad about this location itself. If I could find a place to leave this review on the actual company, I would.
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February 2024 by J R
Very poorly trained and qualified staff. The phlebotomist only did 3 out of 13 or 14 different blood tests that were ordered requiring me to schedule another appt to go in again. There was only 1 woman working and she seemed too busy playing her music loud and singing than actually doing her job. I spoke with a supervisor as well about this and they could care less. I had to fast two times until midday/afternoon for these tests because this woman didn't do her job. Only come to this place if you have no other option, otherwise I would recommend having your dr fax your tests to Ascension lab or Northwestern lab. This place is way too unprofessional, from the lower level staff to the managers.
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February 2024 by Ce P.
This location advertises they close at 3 but drug screenings actually end at 2pm. This is listed on their door but this is not helpful because this isn’t what’s listed once we get our confirmation in email. This is huge inconvenience and needs to be updated everywhere so that people can know and plan accordingly.
