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April 2023 by A F S.
this has become the worst Wagreens in the city. Their drive-through takes anywhere between 15 minutes to a half an hour the last time I went in and they're arguing with each other who should put the sign up because one of the drive-through lanes closed they are not helpful ever I most likely will be looking for a different Walgreens and I've lived here for over 22 years and I've used it for that long, but the staff there has gotten worse and worse in the last two years.
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March 2023 by Nanz W.
Worst Walgreens ever. If I could give zero stars I would. Waited for over an hour on the phone to fill a prescription for which I didn't have a prescription number for. Store manager and pharmacy staff hung up on me. Zero regard for my valuable time.
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March 2023 by Mansoor T.
I have been coming to this Walgreens store and used to have very good, friendly, courteous experiences on each visit until last year. Starting last year, the customer service in this specific store has been frighteningly bad. I have had multiple interactions with the store staff where I was insulted for absolutely no reason. I would especially like to mention one of those interactions during which I was insulted in front of my 5-year-old son. Specifically, I pushed the customer service button in one of the aisles. After waiting 5 mins, one of the store associates came to unlock the cabinet. She handed me the item and walked away. As she walked away, I guess she was upset that I didn't thank her (I think)? Not sure if that was the reason but as she walked away she looked back at me and said very rudely: "You're welcome, by the way!" I looked up at her with disbelief because I didn't even realize what was going on since I was busy with my 5-year-old trying to stop him from touching everything in the store aisles.During another interaction with a different store associate, I had a large number of items at the checkout counter including a 24 case of water that is very difficult to carry. When it was my turn to pay at the counter, I loaded everything up on the counter and the store associate started scanning the items. As she scanned the 24 case of water, I asked her to please charge for 2 of those 24-packs. I said I can either run back to grab the second case of water right now or I can pay for everything first and then walk back to get the second case of water. She told me to go get it now. So I ran back to pick up a second case but when I got back to the counter, the store associate had canceled everything she scanned for me and started scanning items for another customer. When I asked her why she didn't wait, she simply looked up to me with annoyance and kept scanning the other items without any sort of answer or acknowledgment. These incidents, although minor, but they have forced us to choose another Walgreens as our go-to store/pharmacy (in Chinatown, amazing, friendly, helpful staff, love the staff at Chinatown store!)I have been living near the store in the south loop for 15 years now. It is sad that I had to stop going to a store that had been my neighborhood Walgreens for almost 14 years. But the staff at this store forced me to find another Walgreens store. I love Walgreens but I highly recommend going to another Walgreens store rather than giving your business to this Walgreens location.
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February 2023 by Kayla E.
STAY FAR AWAY! Pharmacy made a dispensing error with my medication and gave me only 1 pen of my life saving medication when I should have received 3 pens (the quantity printed on my prescription is clearly 3). Can't get ahold of the pharmacist at this location to save my life - they'll leave you on hold for hours then when you finally "get through" it will just ring and ring until you're disconnected. Finally called the corporate number and filed a case that way and this is clearly not the first dispensing error at this location.
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February 2023 by Stefan S.
I'd give this pharmacy zero stars if I could. The little young short black lady on the afternoon shift has a Horrible attitude and terrible customer service skills. She needs training and a good therapist as she got some issues
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December 2022 by Mel J.
Extremely rude and inconsiderate employees. The employees were mad at me when I pointed out that their idiotic way of delegating who was to be rung up next was not efficient. This store needs to be closed down immediately since it's falling apart and is totally filthy.
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October 2022 by Michael O.
Came here to buy neosporin as an emergency to treat a pretty bad scrape. While slowly bleeding, waited for the cashier to open the nesporin cabinet forever. The cashier simply did not care to come or find someone else to help and kept chatting with someone. The store was empty... but did not seem like a convenience store, buying something simple took a while.
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August 2022 by Sarah I.
The pharmacy here is insanely unhelpful. Recently I placed an order online for a refill, it said it would be ready by a certain time, I showed up and the girl said "you took too long, it was already put away." I showed her the email where it clearly showed I WAS on time and she looked again and said "oh we are out of that medication." So I leave and come back about 2 weeks later....I figure this time I will go in and make sure they have it and just wait for it. This time I'm told not only do they not have in stock but they do not even see the prescription in my account. Meanwhile if I log into my account it is CLEARLY visible. Every time I go I wait in line for a min of 30 min which doesn't help. I'm just kind of done with this place!
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June 2022 by Caroline G.
Pharmacy staff is completely unprofessional. Sent my prescription through the drive-through box, was told the medicine was out of stock, and was told the prescription was being sent back. Opened the box, and the prescription was not inside. I called back, and the woman said, "I'm not slow, I know I sent it back." Wow. I'm also not blind, and I know it wasn't in the box and didn't fall out in front me. The attitude was completely unprofessional, and I received no apologies or suggestions on what could be done. Will never go back to this pharmacy again.
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September 2019 by Surly Mayo
Terrible streaming service. THE WORST. Video's won't play via Safari or Firefox! Customer service is slow and unhelpful! Going back to Amazon Prime.
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December 2018 by Nirav Patel
Convenient!
