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January 2024 by Katie Barreto
Becky was amazing! She worked with me to find exactly what I needed. I definitely recommend this store!
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December 2023 by Ole Eriksen
Following our purchase las year of a Hale chair we decided to buy another "back saver"..this time to get a computer table installed. James turned out to be the perfect advisor..very pleasant to deal with, and we now have an Omni PC 610 in our home..and it has proved just great. Thanks to James!
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November 2023 by Leslie Vail
Angelo is amazing! We went in looking to try out some ergonomic chairs and got an entire lesson in ergonomics!!We went in looking at X Chairs for my boyfriend. I had previously bought an X Chair elsewhere without knowing much about it and Angelo explained everything it does, how to adjust all of the various parts and the importance of each feature. His passion for ergonomics is infectious and we left very educated consumers! A truly fantastic shopping experience, it’s hard to come by true customer service and passion like this these days.
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November 2023 by Gus Q.
Excellent store and excellent customer service. I worked with Dan earlier and then Angelo and they both were nothing short of awesome. Dan came to my house and brought the chair himself and set it up to my liking and tougher me everything about the chair. After that I became a regular. This is not you typically high pressure selling environment so I do recommend going to the store and try everything and I assure you nobody will be pressuring you to purchase. If you are tired of purchasing the wrong chair/ product for example on line and regret the purchase this is your store.
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November 2023 by Myles Sanford
Great experience with the folks over at Relax The Back. Always helpful, knowledgable, good products. I've shopped there several times in the last few years, never disappointed.
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September 2023 by Isaias Sifuentes
My salesman James was courteous and professional. The Chirp Wheels work wonders on the back, and are excellent for strengthening the core as well. Thank you, James!
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August 2023 by Frank Sullivan
Recently purchased an expensive Technogel pillow at this location. The salesman worked with me to find a pillow that fit my needs. Upon making a selection and purchase, the salesman encouraged me to try it at home and make sure that it met my needs.At no point did they mention that if the pillow was opened it could not be returned or exchanged. I did open the pillow and put on a clean pillowcase to protect it in the event I had to take it back. The pillow turned out to cause a few neck issues for me and thus wasn't a good fit. I expected exceptional customer service after purchasing an expensive pillow. Unfortunately, there was no customer service just a blanket statement -- we cannot accept returns or exchanges on opened items. Not what I expected at this price -- disappointed is an significant understatement for me.
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August 2023 by Lorelei Benninghoff
Every time I come in to Relax The Back in Naperville, I get extremely great customer service from Evan. I have been in several times in the past few years, due to a long recovery from a back injury. I have purchased several products and have been very happy with everything I've bought, mostly due to the recommendations and assistance I received from Evan. He is incredibly knowledgeable, personable and helpful. Most recently, he fixed my office chair that I had bought a couple of years previously at RTB that a part had broken off of. I called and he checked to see if he had the parts I needed, and said he could fix it that day if I had time to bring it in. I brought it in a couple of hours later and he was able to fix my chair in 10 minutes. He is always very pleasant and courteous, and I've never asked him a product question that he didn't know the answer to. He deserves the biggest salary bonus that the company offers.
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August 2023 by K S
I had a great experience working with Angelo. I got an X4 chair, it’s so much better then my previous chair. I’m really happy. I’m also more aware of my posture and seating position. Angelo educated me on how to properly sit. Highly recommend shopping here, thanks
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July 2023 by Anthony Ruzzo
High quality service and help from James in deciding on a new office chair. Very reasonable with options - he understands choosing a chair is highly individualized, he explained all the different features clearly, and he was never pushy. I got a lot of time to try everything out that I wanted to, and I'm happy with my new purchase.
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July 2023 by Richard Smith
Angelo was amazing. Incredibly helpful and I learned a lot!!
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May 2023 by Khaki Plott
Great knowledge on ergonomics and various styles. Customer Service was excellent. Very impressed with their ability to customize my choices.
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April 2023 by Mike Hobbs
I purchased an Xchair a couple of weeks ago and have been very happy with this chair. The two main reason I love this chair is the adjustable lumbar support that I could set at one setting permanently and the height adjustment which allows me to set the seat higher than normal office chairs. I just purchased a rocking foot stool today which is awesome. This allows me to sit more comfortably with the chair in a higher setting at my desk.
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April 2023 by Teresa Tellez
I bought a bed on November for a handicap, disabled and sick 84 years old person with Angelo, almost $8.000.00 but last month 2 legs of the bed just felt on the floor, I'm calling the store and they didn't do anything to help me for almost a month I called the manufacturer that is tempurpedic and they need the info about the bed that the store has, like serial number, can someone do something to help me?
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March 2023 by mitchell Epstein
We had an excellent experience buying a high quality mattress. James was knowledgeable without being the least bit pushy. He provided great follow-up as we were purchasing the mattress for delivery in another state.
