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October 2023 by Duncan M.
We can no longer depend on Mariano's in Western Springs, IL for quality seafood. Quite often there is a strong fish odor coming from the back of the store. The odor has been very intense at the fish counter. I'm concerned that time and temperature monitoring is deficient. Fresh fish should not smell.
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July 2023 by Quinton B.
Bought a bottle of liquor and found that the bottle was defective when I got home. Liquor was leaking and it smelled foul. Took it back and they refused to exchange it for me.
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July 2023 by Kristy P.
Worst Marianos ever. If you walk inside, youll see that the produce ks basicslly epty. Allways too! They NEVER have what I need, such as:- basil- broccoli- spinach- garlic (see picture)How does a grocery run out of such standard produce?! All. The. Time. Whoever manages this store needs to do better or get going.
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July 2023 by Brock P.
This store has some quality products and a great variety of items. I went to the deli meat section to get some select Italian meats to make a sandwich at home. The employee assisting me took an extremely long time to 3 - half pounds selections of meat. The first meat I asked for he went to the back for a while, then came back, had to walk out around the display to the end get the meat, talk to another employee for several minutes before even starting to slice the meat. It took over 30 minutes to get this done, I decided against getting any provolone due to the time it took for the meat. While staff cannot tell when people need to get assistance quickly and get out of the store their time is wasted by the staff representing the business. Furthermore at the checkout the employee at the register was complaining about the previous customer. The last thing another customer wants to hear is your employee complaining about the customers they serve when they should be happy to have jobs and be grateful for the facts that they have those jobs. The cost of groceries are expensive and people pay a lot of money they shouldn't have to ask for assistance with bagging when they are paying these prices at the checkout. The checker at the checkout was complaining because the previous customer told the employee she needed to bag her groceries and the checker told the women that bagging wasn't done you have to ask for assistance. The problem is todays staff feels entitled to high pay and no work ethic.
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June 2023 by Kevin E.
I can't do it anymore with the no cashiers. Everyone has to go to the self-check out and people are checking out cart full of groceries at the self checkout.The prices aren't competitive and the wrong items on the self shelves.
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February 2023 by Barbara S.
I am appalled and disappointed that the Mariano's on Clark Street, near South Side is sending texts at 3:39 am for a 1-2 pm delivery! I have brought this to their attention several times as I am 70 years old and receiving a text regarding substitutions on items is disruptive and does not allow me to get the rest a senior citizen needs. I can't imagine why Mariano's continues to send out texts at 3:39 am! I have no complaints about the delivery service or items purchased just the INSANE TEXTS IN THE MIDDLE OF THE NIGHT FOR A NEXT DAY AFTERNOON DELIVERY! MARIANO'S PLEASE STOP THESE INSANE EARLY MORNING TEXTS!!!
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November 2022 by Annice P.
If I could give zero stars I would. For one I had to wait for a cart before shopping. No carts in the store, really?! Then when I was about to check out, I heard "you can't check out here" this very short woman was said rudely "only 20 items or less." Mind you there is no signage that states this. I've been coming to this Mariano's since 2016 living in South Loop and I've always been able to check out at self check out quickly. The cashiers are not the quickest and there is always a line that spills into the food aisles. I guess I'll go to target or Pete's or Jewels. Marianos has definitely fallen off.
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October 2022 by Sarah I.
Do not go on a Sunday!!!!! They had about 4 lanes open and the lines were all the way down the isles. Only 3 or 4 of the self service checkouts were working. Come on people, if there is ONE day you need to have your act together, it's on a Sunday! I was dangerously close to just walking out but I decided to wait and use the time to write this instead :)
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October 2022 by June R.
The smoothy bar has had some of the most unpleasant individuals working there. I walked out one day because the lady scratched her weave and then started to make my smoothie. she had on the same gloves she used to scratch her hair. The regular lady isn't friendly either, have come several times and no one is at juice/smoothie counter hours before it's suppose to close. it would be nice if there were someone there consist you who was aware of food handling procedures. lots of things have changed since the new owners took place. I go because it near me... not what it use to be
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September 2022 by Caroline F.
The usual grocery shopping. Love the prepared food options.However, I am giving 5 stars because their florist, Young' is absolutely amazing at floral designs. She made a fabulous bridal bouquet with boutonnières. Ordered it for a friend's wedding. It cost 1/3 of the price that a florist would have charged and was so beautiful, everyone loved it!
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August 2022 by Regina I.
I live walking distance from this location and I want to love it but every time I'm here I leave disappointed. It's sad watching the service of this Mariano's go downhill. Came in for a coffee and walked out with an energy drink instead. Waited about 10 mins before a staff member came and asked if I was being helped. She paged whoever was working the coffee bar and I waited another 5 + minutes and no one showed up. Shame on me for assuming I'd be able to get a coffee today.
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February 2022 by Henry T.
This store isn't perfect. Sure, it's missing items at times but it might be distributor or manufacturer issues. There are occasionally idiotic customers who ignore mask mandates or think a chin guard will suffice. I get it, low brain cell count or brainwashed by misinformation. The workers don't enforce the mandate and I get they aren't paid enough to deal with crazy or stupid. Sometimes they don't have enough checkout lanes open. They aren't strict like other stores that check at the entrance and it's disappointing but out of my control. Someone was shot and killed in this parking lot a couple of months back. Sad and unfortunate. I heard the store went on lock down and saw a lot of squad cars were around that day. The world feels crazier now.But back to the store, this is a nice big location and they carry the usual items most locations carry. But I feel like other locations might have a bigger variety but I go to this one a lot because of the convenient location. It's bigger than the small South Loop location and the parking lot isn't designed to kill pedestrians like that South Loop one. You know what I mean if you've been to that location. The entrance is right where cars can make a right turn. The only reason I'm giving this location five stars despite the flaws mentioned above is because the workers seem happy here. I walked past an employee handing another differently abled employee some cleaning supplies and over heard him telling him to take his time. I'm not sure if it's Kroger or Mariano's policy to hire differently abled people or just this location, but it was really nice to see. It gave me the warm fuzzes inside and reminded me the world isn't full of assholes. The rest of the employees seem laid back too. Walked past three employees making chocolate strawberries, two dipping and one chatting the other two up. It's just nice to seem happy employees in a stressful field that didn't shut down at all or doesn't have the luxury of working from home. This one guy who works the self checkout is super friendly and always apologetic when the line is too long. The perfect five stars are for all the employees here.
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November 2021 by Lynn E.
Sunday night, 6:50 pm. Store crowded. Only two cashiers on second floor. Waited 15 minutes to even get to the conveyer belt. Scale not working for produce. Person helping to bag left and went to another line. I told a manager they needed more cashiers. She ignored me.I went there, because Walmart was so low on products, and this was my reward. My cashier had to do my bagging. I rack up a $78.00 bill and try to use my LINK card. EBT not working. Had to use my own money. Somebody owes me a rebate.
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February 2021 by Bob K.
I usually get lunch or dinner from Marianos. When people think about a grocery store they don't factor in a grill. About once a month or so I get a steak or something cooked from meat department . Nice staff and very professional. Good food and best part you get to pick the piece you want cooked
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February 2021 by Kimmie R.
I like this store here's why:- Large selection of frozen and fresh foods - Large bakery - Awesome bakery staff who gives personal attention and appears to like answering questions - Clean store- Heavy traffic and high volume sales store so good rarely expires! It's important to me to have fresh food. I don't like stores that hardly have customers because their food is always bearing expiring, but this location is different. Cons- The parking situation is hard to figure out. They have a parking garage but how you get into it and where you find it is a mystery to me. I usually just sit in the lot until a spot becomes available. I wish they'd put up a sign or something regarding how to find this garage.