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March 2024 by Michael G.
Kristy Wu was absolutely incredible. She took the time to show us and fully explain Patek Philippe. Her knowledge of watches and collecting is unmatched. She made the entire process fun and I learned so much! She will definitely be the person I go to for watches.
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January 2024 by Tammi A.
Razny is a wonderful family owned business. Amazing customer experience. You feel very welcome the moment you step into the store. Leo at Oak Street helped me find the perfect gift for my husband. Absolutely the best and we will definitely be returning soon.
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November 2023 by Danniel C.
I don't care what others say but my experience sucks at your store. I was there last year summer during my birthday trip to Chicago and decided to give this shop a visit for a Rolex Submariner. I don't recall the salesman's name (should be a very short name) but he is a young tall Asian male. The basic attitude is that if you're coming out of the town, you're not welcomed here. Asked him to demo the luminous feature of the watch but he failed three times using his tiny flashlight-looking tool. I was the only customer in the store with a few watch pieces laying in front of me to try before another couple came in. The other couple were welcomed by another female sales person by taking the watch pieces directly away from me - no apology at all. The Asian salesman said nothing, did nothing about it. Ohh yeah his face was saying "you really want to buy a rolex, poor guy?", then he brought out a piece of paper to let me write down my contact information. After almost a year and a half I have never heard back any updates on a Submariner from this place - if you don't sell or have any intention to sell, don't open your door. This is not just about a shopping experience. It's about the trust of a brand. Now I don't care about Rolex watch any more. I wear other brands.
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November 2023 by Tony G.
TL;DR: Great selection of jewelry and authorized dealer for some of the bigger luxury timepiece makers (i.e. Rolex, Patek, Cartier, Tudor, etc.). Also very impressed with the customer service, especially with the associate I worked with, Kristy DiCostanzo. Came here earlier this year to inquire about getting my first luxury watch to commemorate my wedding next year. After having a really off-putting experience at the Rolex Bucherer (where I felt I was really brushed off) and the Omega Boutique (where the sales associate aggressively told me to put a $3k down payment today if I wanted to guarantee an aqua terra in 12 months) just down the street, I was really apprehensive swinging by Razny's. However, I am so glad I swung by. I was paired with Kristy D. as the AD associate and she was absolutely lovely the entire process. She let me try on the exhibition watches that I was interested in and I finally opted to put my name down for a stainless steel 36mm Rolex explorer. Given how backed up the Rolex waitlists seem to be for ADs, I was still a bit apprehensive which is why I put my name down with over a year of lead time. I appreciated Kristy's transparency with how the explorer should be attainable, but some of the more coveted watches like a Daytona were just going to borderline impossible especially when compared to some of the high spending clients there. While I was waiting on the waitlist for my watch, my fiancée and I made another visit to look at wedding bands! Kristy did a great job at giving us a ton of different options. While my fiancée ended up finding her ring elsewhere, I was really happy with the gold ring I got with a brushed finishing and beveled edges. When I picked up my ring I also got a chance to chat with another associate, Kristy Wu, who was also lovely to chat with and pick her brain at with all things jewelry, watch, and wedding related. At any rate, fast forward to just about 3 months later and I got the call from Kristy D. letting me know the watch was here. It was a really great experience picking up the watch and am so glad Kristy D. was able to help navigate my first true luxury watch purchase. Was also kind of shocked how fast the turnaround time was. I know the explorer isn't a particularly highly sought after watch, but I know of plenty of people who have waited way longer or even still on the waitlist for it. So feeling really grateful to not have to play any crazy games like from what I've seen online AND the watch came in just in time for a pre-wedding photo session with my fiancée and I so that was also a plus to get some shots in there (attached) haha. All-in-all, really great experience and cannot recommend Kristy D. enough! Definitely coming back here again the next time I am looking to buy any jewelry or another watch to pair with my explorer :).
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October 2023 by Rachel H.
Great Experience! Was in the area shopping and decided to stop in to get my 12 year old Rolex watch cleaned and Lydia made it look brand spanking new!! I mean like OMG! The actual Rolex boutique on Michigan don't even get it this clean. It look like I just purchased it out of the case, which I was told they actually hand clean it on top of putting it in the machine and you can tell. Everyone else was kind too, down to the security guard who control the super cool security entrance door that's like a body capsule. I've never seen anything like it outside of the airport. I will be back for sure when I want that great detailed sparkly clean again or if I'm in the market for another Rolex, because if they clean their jewelry like this I know the customer service and purchase experience will be just as great.
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October 2023 by Jonny Raskin
Kristy Wu was truly a pleasure to work with! She is genuine and caring and looks out for her clients and makes sure they are satisfied. Her goal is that every client gets what they absolutely love and works hard for this! I am so happy with my experience and will be working with her for years to come! Amazing experience, I highly recommend working with Kristy Wu!
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October 2023 by Kara Benson
My husband and I had a wonderful experience. Razny serviced my husband's Rolex and did a truly amazing job! The best part of the experience was Lidia Sanchez. She was so friendly and so very accommodating. We will be going there for all of our purchases and service requirements going forward.
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October 2023 by Emily Jansen
I’ve been a client of Razny since 2018 and the experience has been consistently superb. I’ve been working with Rebecca for many years; she’s always on her game and goes the extra mile to provide clients with the information they need to make an educated purchase. Razny is family owned and you can tell- the customer service and attention to detail is unrivaled. I can’t recommend enough!
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October 2023 by Rahul P
Yet again, Kristy D made it happen! She helped me and my dad get our very first timepiece. She is a fun person to work with!! Her services are outstanding as always, and we couldn't be happier with our purchase. S/O to Julio as well. He's a fantastic, super friendly and knowledgeable person, and I always have fun chatting with him!Go straight to Razny for your timepieces and jewellery needs. Razny is the best in business!!
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September 2023 by Olivia Yuan
I can't say enough good things about this place! If you're in the market for a new luxury watch, look no further. Thomas is an absolute gem! From the moment we walked in, he went above and beyond to assist me in finding the perfect sports model watch.Thomas is the epitome of professionalism and kindness. He patiently answered all our questions and provided valuable insights into each timepiece. It's clear that he's passionate about what he does, and his dedication to ensuring customer satisfaction is truly commendable.I'm thrilled with my new watches, thanks in large part to Thomas's guidance and expertise. I'll definitely be returning to this store for all my future watch needs. The exceptional service I received here is second to none, and it's all thanks to Thomas!If you're looking for a fantastic shopping experience and a watch you'll cherish, make your way to this place, and ask for Thomas. You won't be disappointed!
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September 2023 by Shiv Patel
Lidia Sanchez is amazing.. she helped me service my watch-even though I did not buy it from Razny’s.. I was surprised the service was complimentary, along with warm and lovely customer service. I was provided on information on various watches and watch winders. The staff is very professional and the area is very secure for being a downtown Chicago location. I highly recommend Razny’s for all future jewelry/watch needs as I will be back!
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September 2023 by Emanuele Grossi
My wife and I had a great time picking out our watches. We were welcomed with champagne and assisted by very knowledgeable and professional staff.
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August 2023 by Jay Zhang
Lovely and warm welcome every time I visit the store. Julio is so helpful and kind. I have known him for years. He helps me with my dream watch. Customer service was top notch! Highly recommend Julio as your SA!
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August 2023 by Kaylee Davis
Went to Razny today for the first time to get my fiance a wedding gift. He is very interested in Rolex time pieces, so we made an appointment. Kristy Wu was right on time and so helpful from the very beginning.She made the experience so personal and made us feel comfortable about the whole process. She offered us beverages and anything we needed to enjoy our appointment.Not only was she kind and professional, but she was extremely knowledgable about all of their inventory, and even told us some really fun facts about Rolex that we didn't know previously. We are now planning to buy our wedding bands from her too because she was so fun to work with.Kristy is definitely someone that makes things happen and will hustle for her clients. She made sure she knew our taste so she could best help us get what we want. I know we are in good hands and I am looking forward to an ongoing relationship with her!
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August 2023 by Tony Gao
So far I’ve really enjoyed my experience at Razny’s, especially working with Kristy D. with looking through exploring different Rolex options as well as wedding bands with my fiancée and I while we’re wedding planning. She was able to go through a lot of different band options for us and give a lot of her own insights and that really helped me narrow down my own wedding band.Kristy W. was also great when it came time for the pick up of my wedding band and I really enjoyed just chatting to her about some things I had on my mind. Super personable, just like Kristy D.!To me it’s clear they take their attention to detail and focus on customer service to another level. As someone who isn’t super into the world of luxury goods, I also really appreciated the lack of any pretentiousness (which is something I’ve definitely felt with some other Rolex ADs/luxury watch brands I’ve been to). They made me feel right at home. Fingers crossed I can get off the Rolex explorer waitlist before my wedding day, but so far so good with my experience! Would recommend if you’re looking for any of the watches they’re an AD for or any jewelry. Big shoutout to the Kristys, too!
