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July 2025 by Alma L Carrillo-Garcia
Unacceptable Customer Treatment – Ross Needs to Do Better
I had an extremely disappointing experience at the Ross store . After spending nearly $250 on merchandise, I was asked to remove hangers from my own clothing items at checkout—“out of kindness” to help the cashier.
This is not just unprofessional—it’s completely inappropriate. As a paying customer, I came to shop, not to assist the store’s staff with their job duties. Being put in that situation made me feel disrespected, uncomfortable, and frankly, taken advantage of.
Ross is a national retailer. There’s no excuse for this kind of behavior, whether it was due to understaffing or poor training. I’ve submitted a complaint to corporate and will also be reporting the incident to the Illinois Attorney General’s Consumer Protection Division.
Customers deserve to be treated with basic respect—not expected to do the work of store employees.
– Alma Carrillo
Date of Visit: July 23, 2025
Receipt Total: $249.24
Receipt #: 1986-03-3962-5204-6
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July 2025 by Bell
Cashiers are rude and always in a bad mood.
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July 2025 by Dainess Sakala
Very convenient store
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May 2025 by Edgar Pena
Best ross in chicago
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April 2025 by Volodymyr Herman
Super 👌
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April 2025 by Uvaldo Hernandez
It was nice. Everything is cheap which is good.
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March 2025 by Essy B.C
The young lady who rang me up had a lot of patience and was very welcoming and kind.
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August 2024 by Gabbie Kulpinski
Nancy should find a job which allows her to be on her phone texting and laughing while on cashier when there is a line from A to Z !
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August 2024 by Ramina Styles
Just love it. Always have something that I want to buy lol
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July 2024 by Claudia Mercado
Price, quality, variety and a world of things at a good price.
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July 2024 by Crystal Jones
Great place to get awesome clothing and shoes for great prices. They have name brand items for decent prices.
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July 2024 by matt Jendrzejczak
The absolute worst shopping expierence ever. We needed to make returns. The workers check their phones pretending to be busy while youa re in line. The manager was super rude and cursed at us cause we had a discrepancy. We tried to return items and she stated she doesnt have time for that. If you like being treating like trash and constant beeping form security tags going off with disheveled cloths in every isle go here. Spend your money elsewhere. Do better. This place is a ghetto fabulous playground.
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July 2024 by Gail Dodd
The Ross on Montrose is where I shop because of the proximity. It wouldn’t be my choice. I have had a few bad experiences at this store. Once I was charged for an item that I asked the cashier to put back and I was charged for it anyway. When I disputed the charge to the manager they refused to take the charge. I had the receipt and circled the item. You could see that I had spent over three hundred dollars and they wouldn’t remove the charge!
The second incident was when they left anti theft devices on a clothing item. I had to come back to the store to have a them remove the device. I spoke with a manager name Jose. He was so rude! When I told him what had happened he shrugged it off. He took the item and had the device removed. I’m paraphrasing, he said here problem solved.
I explained to him that the trouble it cost me to travel there and back home was more than the item itself. He said we don’t do that! I asked for him to call the District manager, he refused and said they don’t do
It again. He said you can call the phone is over there. I didn’t see where he was pointing. So I had to ask other ppl! I went over to the stand where and saw his picture as manager,Jose and a phone number so I called it and it was the number to the this store! So he knew that phone number belonged to the very store were standing in.
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July 2024 by Magby Design
Good for the price. Not top quality but affordable items. Recommended
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July 2024 by Maria Garcia
They had just stocked up.... especially shoes !
