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December 2023 by Kalashnikova Julia
the worst bank I have ever used. all operations are carried out too long, for any of my requests to wait at least 1-2 weeks, all the people who work there are very slow. front desk employees are not polite and rude. do not recommend!!!!
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October 2023 by Sophia Khodan
Thank you Christina abramczyk especially for taking great care of my family with all and any questions! thank you!!
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August 2023 by Dorothy A.
Self Reliance Credit Union cleared a multi party check WITHOUT MY ENDORSEMENT. It turned out that Self Reliance Credit Union 's customer was a SCAMMER who forged my name on a contract I KNEW NOTHING ABOUT and cashed the check distributed by my mortgage company, Guaranteed Rates, who took close to a 50% kickback off my $30,000 203K loan. After the check deposit was approved by Self Reliance Credit Union and cleared by Wells Fargo, that customer disappeared with the money and did no work on the property. Self Reliance Credit Union nor Wells Fargo nor Guaranteed Rates reverse the improperly endorsed check. Participating in an unethical activity is very heinous on all participants involved.
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January 2023 by Dty Allen
This credit union cashed a three party check for $14,600 without my endorsement. The contractor doing work on my property was being dismissed because he was unable to obtain permits because he was an UNLICENSED contractor. He cashed the check without My endorsement and this credit union allowed him to get away with it.
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December 2022 by Anna Hladczuk
Just need to mention that I have great experience with the tellers at the Bloomingdale locattion, who provides an excellent service, a specially Mrs Helena Tchoryk. I was looking to refinance my existing mortgage and she was able to give me all information regarding and guidance.I decided to move all my funds to their bank from now on,I'm very satisfying with this move. THANKS to Mrs Tchoryk, who provides an exceptional, pleasant, very satisfying service . I'm very grateful.
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December 2022 by A M
Thank you to SelfReliance and to Halyna Bagan AGAIN for another smooth and fast transaction. Not only is Halyna nice and kind to deal with but she is also very knowledgeable, responsive, responsible and very hard working, making sure that all information is processed promptly and correctly. Thank you to SR for always making sure that their customers get best and most competitive rates and for having someone like Halyna on their team!
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October 2022 by Serg Vas
Applied for a car loan and did not receive a formal decision for 5 business days. Tried working with the CS team and my loan app did not get reviewed by their management all this time. No sense of urgency, poor customer service and the worst loan process in the banking industry. Highly not recommend dealing with this incompetent credit union!
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September 2022 by Svitlana Syuhanova
When you really need something, the service is terrible. Today I needed to send my daughter money for college books and she opened the program Zelle specifically to see if everything worked when sending one dollar to her, the dollar came. When it came to sending the money, it says I need to try later at least 10 times. I called the bank in Chicago and I know the bank is open until 1, but on the phone it tells me that it's closed. And in Paletine it's impossible to reach them so.
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May 2022 by arusik82
It was great to work with Halyna B. She went above and beyond for making sure all was done in timely matter and my questions were answered. Thank you for your hard work and time spent on my transaction. It was a pleasure working with you!
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February 2022 by Paul Koroluk
Absolutely terrible place to deal with. They block payments on your debit card with even asking you and when you try to fix it YOU CANT GET AHOLD OF ANYONE!!! All the numbers they have listed say they are closed and they don’t have an emergency number for EMERGENCIES!!!! I left the above review back in December and let’s fast forward to today February 1 2022 and once again this communist bank has caused trouble for me. I tried to put a deposit down on my hotel for our upcoming vacation and they blocked it!!!!! Why? Well I tried calling and after a heated discussion with the lady who answered my call she hung up on me so I can’t answer the why!!! There is no excuse for them to block peoples transactions. If fraud occurs, well then do your job and deal with it. They want to trick you into thinking they do these things to protect you from fraud but in fact they are just lazy and it’s easier for them to just keep hitting the “ block” button instead of letting people use their money. It’s our money!! We work for it!!! We should be able to spend it when we want and how we want and not have to jump through hoops and get permission from the bank in order to spend it. So not only did they mess up my wife’s Christmas present they now caused me to lose my hotel room and the price I had locked in because they refused to release MY MONEY!!! Not THIER MONEY BUT MY MONEY!!!!
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January 2022 by Yevgen Kvych
Recently we took advantage of Selfreliance mortgage program. We met there, attractive and skilled people, one of them is Halyna Bagan. Our case went smoothly thanks to her. Halyna was amazing to work with, very helpful throughout each step of the process and answered any questions we had. Looking forward to working with her more in the future and would definitely recommend her to anyone.
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January 2022 by Valeriy Drovovoz
Amazing experience. Working with Halyna Bagan was a pleasure. Communication was on the top level , the process was simple and fast. No complaints at all, definitely recommend!
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December 2021 by Shehu Basiru
I had the best experience working with MRS ELIZABETH BAYS, She started managing my account with my first deposit of $1000 and made over $12,000 in less than 2 weeks ! Thank you for making the process stress free! Highly recommend MRS ELIZABETH to anyone regarding their account managing needs! Contact her
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December 2021 by Nazar G
Great bank to do business with. I got very good rate for my car refinance loan which makes me very happy. My loan officer Liliya Vilchuk was amazing, knowledgeable and did all the paperwork in no time at all. I am very happy as a customer with this credit union.
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December 2021 by Olga Denesiuk
I have been a member forever but recently had questions about electronic banking. I called and spoke with several very helpful people who were able to answer my questions and walked me through the whole process. I'm very satisfied. Thanks.
