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January 2024 by Adrienne Pullen
I went in to get some skin car and I left with a new perfume ! Simone was so charming and kind and put me on to a new fragrance which I think is so fun to have a new fave ! She provided a memorable experience and I really appreciate her guidance. Thanks Simone ? I will be back for the services you all offer one day !
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January 2024 by C P
This store’s customer service culture is always hit or miss. This time in particular, I was helped by a woman named Jess and she was terrible. I shared my experience with the store manager, Kimmy, who dismissed my experience and refused to do anything action-oriented. I’ve never ran into issues at the other Sephora on Michigan. They service more tourists so really employ a customer first approach.
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January 2024 by yousara chohan
Soo much unprofessional staff specially manager, rude, noo greets, no one asking either customer needs anything or noo.. Will Not Visit This Store Again For Sure!!
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January 2024 by Allie N.
I came in because I needed help finding a foundation. I waited 20 minutes for someone to help me and then when this girl finally helped me she only tried one foundation on me. It didn't suit my skin and I wanted to try other things but she wouldn't recommend or try anything else on me. She sat down the customer she had before me and was trying different products with them and then proceeded to check them out at the register. It's just rude that she wouldn't even give me the time of day to help me find something that would work for me when I clearly needed help.
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December 2023 by Rosalind Dickey
Awesome staff, great music playlist.
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November 2023 by Robert Whitehead
I had a wonderful experience with the employees here. Trenton greeted me as soon as I walked in. Ash and Jessica helped me find the perfect product for my concerns. Super grateful for that! Gaby signed me up for a credit card. Wonderful atmosphere. I will be back!
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November 2023 by pickleball
I just had the worst experience at a Sephora today. Because I only purchased one face mask that was on sale and I was there to pick up my birthday month sample, the cashier whose name tag read "Janet" was very impatient and snobbish toward me. She wasn't even the cashier checking me out, but she interrupted the peaceful conversation between my cashier and me and started snubbing me as if I couldn't afford anything and was only there to cause trouble, but all I did was asking how to order the perfume birthday sample from online. For context, I did not dress poor but I am from a minority ethnic group and my hair was messy today after going to the gym. I do not want to shop at this Sephora store again.
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October 2023 by Liv Kim
This place always feels like not so warm. All I needed was simple color matching for some foundation and employees looked not so encouraged by their job. I kept mentioned I do not want to type my information on their tablet because I don’t have much time and kept forcing to do it. I had no problems with other locations but this one.
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September 2023 by C M
Visited this store for a full face makeup for a wedding. Ashely was beyond amazing ?....kudos to her. She did my makeup and my niece's makeup.....we got a lot of compliments for the day......we are forever grateful for her skills. Definitely next time we are in Chicago we will not hesitate to have Ashely do our makeup.May God continue to increase your talent
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September 2023 by rigoberto mendoza
Great service Ashley, Janette help me out big grand shopping for Door Dash Thank you so much
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August 2023 by Fae LeDawson
Excellent service and a solid selection. A lovely gentleman (I think his name was RJ?) did a great job matching foundation to my skin.
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August 2023 by Andrew “Fae” LD
Excellent service and a solid selection. A lovely gentleman (I think his name was RJ?) did a great job matching foundation to my skin.
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June 2023 by Danielle Vinokur
I really enjoy the Sephora in water tower! Everyone is kind and helpful. Nati helped me find the perfect Clinique foundation :)
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May 2023 by Kirsten B
The sales associates at this Sephora are seriously so sweet & helpful. This location is always busy because obviously it’s on Michigan Ave yet that doesn’t deter the excellent service I’ve gotten here. :)
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April 2023 by Gail Monso
Wow superb customer service from Simone. Simone knows her products. Walking and bought what I wanted plus extra since she able to suggest complementing product to assist someone with severe allergies and sensitive skin.Loved my experience with Simone. Thank you.???PS. The Sephora makeup brush kit was already claimed by one of my babies. I knew I should have purchased 2.?