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August 2024 by James L.
Do not be deceived by the five-star review; it is a paid endorsement. I have never visited a funeral home that was as unappealing as this one. Let's start with the expensive service, the poor customer service, and the lack of regard for the wishes of the consumer. Additionally, it is important to remember that they are robbing from the deceased. I would subject them to a full investigation if I were in a position to do so. We respectfully request that you locate an alternative funeral home to provide for your deceased loved ones, as this establishment is not suitable. It is time for us to start speaking with our pockets. Do not give you money to an establishment that does not respect their customers nor your love ones.
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May 2024 by Darryl B.
I lost my darling wife to that demon, brain cancer last November. I had some experience with Smith & Thomas in the past and thought they delivered really good service. I received stellar service for my Honey. We had a slight delay in starting the wake service, but for what they presented to us was worth the wait. My Neicy looked like angel that day. Her makeup was flawless and the Chicago Bears theme that was definitely what she would have wanted to represent was completely on point! They were professional, friendly and most importantly, just what my family needed. I highly recommend their services if and when you have need of a top-shelf funeral services.
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March 2024 by joseph byars
I will like to take time to thank Smith + Thomas funeral home and their staff for their services in time of my bereavement. They provided meaning services that made a connection to the loved one and supported my family in time of grieve. Thank you
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August 2023 by Tashanda Mack
I spoke with Denise and she was outstanding!!! Not only did she provide excellent service she shared a personal experience that let us know she understood our lost.
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August 2023 by Kianna Brown
If I could give this place zero stars I personally would. I never experienced the level of disrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc.1.) In the middle of making my dad’s funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant.2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office.3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me “Oh I don’t know, Ms. Smith instructed me, oh there is nothing I can do”. My siblings and I were faced with complete disrespect and disregard. It wasn’t until I threaded to make a formal complaint that my wishes were taken seriously.4.) During my father’s visitation the owner Mary Smith, verbally attacked me.5.) At my dad’s funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured.Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.
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July 2023 by Kianna S.
If I could give this place zero stars I personally would. I never experienced the level of disrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.
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July 2023 by Dennis Williams
So sorry to hear this morning of the passing of Eric Smith. Definitely a good friend and a good dude. This one hurts bad, my prayers and condolences to the smith family!!
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June 2023 by Naamah Brown
They handled my grandmother and grandfather's services aboutv18 years ago recently the handled my mother in laws services and I must say even 18 years later they are still doing and amazing job
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June 2023 by Brent Knipfer
We were given fanastic support with great empathy along with superb professionalism and discretion. The least time, making many difficult decisions with the assurance all was done to give us information, prepare us for the future work involved and to move past the necessary legal matters. Darnesha was a real joy to work with.
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May 2023 by Latasha Johnson
Hello and when I say Smith and Tbomas did an Amazing Job on my Great Aunt Thank you all so much! Tasha my great aunt Ruth Phillips
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May 2023 by S Phillips
You all did a wonderful job with my love one. Thanks I’m forever grateful!
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April 2023 by Elephant Miracle Miracle
Eric and the team I met like Dia was so kind and conscientious. I had a unique situation which they helped me with. Eric went out of his way to make sure that my need was met just out of the kindness of his heart. God bless their team.
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January 2023 by Melvin Windham
Smith and Thomas Funeral Home has giving Funeral Services for at least 8 family members to include my mother a few months back. The funeral Director is a dishonest person however let me explain. I had a small insurance policy under $2800.00 that was to be divide between me and another family member. I confirmed from the insurance company that the check was mailed to Smith and Thomas Funeral which Mary Smith the Director should have divide the funds but didn't meanwhile from the beginning Mary Smith asked if i wanted my portion to go to my daughter which i said no but after calling several times to speak with her and came to the funeral she refused to see me The last email she stated that this case was closed....dishonest/bad business.. DO NOT USE THE FUNERAL HOME.Mary why did you ask me if I wanted my share to go to my daughter instead of me which I stated no. However I kept good notes of this conversation. It sad Mrs. Smith you are a liar and a bad business person. If you needed these funds I would have been glad to donate them to you but since they were stolen from me its bad business from a person in the black community, in time of need.
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December 2022 by James Boyd
Smith and Thomas funeral home took special and spectacular care of my grandfather's remains. He looked sharp and distinguished when they were done with him for his wake. They went above and beyond to take care of his veteran services by looking all around to find a flag for him as well as getting his hard to find honorable discharged veteran papers. Not only that they got the military to come and give him his military honor and present my mother with the flag. Their staff did it all with class, professionalism with poise and very friendly with an approachable disposition. I would recommend them.
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October 2022 by Martese Humphries
I just want to acknowledge the excellent work and professionalism Smith & Thomas Funeral Home had in handling my father's funeral services. The Humphries Family was very pleased with the services. Thank you for handling my father and family with care and kindness.
