-
November 2023 by Taylor Rammelt
LONG:I just used Smooth Relocation in a move from Milwaukee, WI to Raleigh, NC. It was a mixed bag of pros & cons (which I will detail), but I have ultimately been left quite disappointed. The beginning in the process was smooth and extremely professional. George from sales was extremely communicative and great to deal with (throughout the entirety of the process). That was about the only thing I would grade as a positive alongside how quick and efficient the actual crews were at pickup (wrapping & disassembling) and drop-ff (unwrapping & re-assembly).The negatives; Sales has absolutely no insight into the operations, shipping logistics, or warehouse side of the business. We were aiming for pickup to delivery to take about a week. NOT EVEN CLOSE. Ultimately it took 16 days to arrive, with minimal communication or reasoning form the operations side of things.Additionally - COST. My initial quote went up by slightly less than half of the original price at pickup date, as the quote wasn't accurate, more space was needed in the truck than the initial quote gave. Then the real kicker - the day the load was departing from the warehouse on a truck headed to North Carolina, I received an email essentially stating that the logistics team had "just now" deemed that the original truck wouldn't be able to maneuver comfortably at the drop-off location, and I would need to pay another $700 shuttle fee to have it moved from the truck to a smaller truck at drop off, or my belongings would be held. The bed frame was damaged, and could not be put back together, but due to it being “pressed wood” Smooth Relocation would not be “accountable” for such.In all, my initial quote was doubled by the end, took FAR too long to deliver, and I wished I would have made different arrangements. The whole process was far from seamless and left me incredibly frustrated. I would recommend looking elsewhere for your next move.
-
October 2023 by anissa flippins
Brian was very unprofessional and rude. When calling back and speaking with Jannah the training manager, she states this place is family owned and she had a bunch of excuses for Brian's unprofessionalism. I wouldn't let them move a dog house for me!!!!!
-
October 2023 by Shakil Mollah
This is a trustworthy and reliable moving company. They handled my move with utmost care and delivered my belongings without any issues. Thank you!
-
October 2023 by Vicente
The entire experience through smooth van-lines relocation was anything but smooth. Communication from their sales team to dispatch is poor and their customer service is extremely lacking. From beginning to end, they failed at every step of the process. You're told you will receive a 24 hour courtesy call before pick up. We received a "Were outside now" call. The men who picked up were visibly hungover and spoke about how bad they were feeling the entire time. They were careless with my items and caused damage to both the items and wood floors. After about 5 days after we were told we would get a call, I decided to call to check the status. Every customer rep told us a different story from "You just have to wait for a call" to "You have to call the 3rd party company we hired for you" to "We're trying to locate your items now, they're in a warehouse". Finally after 10+ days of trying to get an answer from them, they located our items and delivered. Delivery was also careless and damage was done to walls and items.Do yourself a favor a hire a different company.
-
October 2023 by Fernanda Buonarosa
This company has the rudest employees. They were harassing me while I was working this morning with texts and a few phone calls ,saying I filled up a form or something last night sayings I was asking for a quote, I told them it wasnt me and i wasnt moving or needing any service,they didn't want to believe me . They didn't even knew my name, at First they were calling me Amanda and after I was Peter. Ridiculous .
-
October 2023 by Mark Gill
Top Rated Moving Vanlines made my move a breeze. Their skilled team and reliable service made all the difference during a hectic time.
-
September 2023 by Connie Srebranig
I wanted to share my experience with these movers. They were more than outstanding!!Starting with Jannah at Smooth Relocation to the movers (pick up and delivery) who were all amazing, friendly, fast, and careful with our things!The price they quoted us is the price we paid.I couldn't be happier with Smooth Relocation Van Lines!! Thank you again for such a great job!
-
August 2023 by Melody C
The best company I have ever worked with. I talked to some of my colleagues at work and one of them recommended Smooth Relocation Van Lines to me saying they were not expensive but competitive and great with their price and service, so I decided to try them out. My team of workers did a great job and packed everything carefully.
-
August 2023 by Barbara R
What I had was one h*** of a tiny apartment with a tinier staircase. I didnt know how it was possible to get my things out through that hole in the door. So I hired Smooth Relocation Van Lines which promised to get my furniture in one piece out of my apartment. And they did, I can never figure out how they managed to do it though. They are nothing short of magicians. They did all that without causing any damage to my things. Unbelievable
-
August 2023 by Calvin S
They were right on schedule, right on time. It was an easy move, it wasn't like we were moving pianos and they were great, no problem. The move took exactly the amount of time I thought it was and they were perfect, right on schedule. Gave them all a little tip and they were happy and very professional. I'd recommend those guys. They were competitive with the pricing and they stuck to the pricing of $80 an hour. We had a great move.
-
August 2023 by Julie T
They did a good job. They called me several times to make me assured that they were arriving. After they arrived I just met some friendly and courteous guys. Later I discovered they are not only courteous but they are equally expert in their service. They were not like other movers who hesitate and take time to decide what to do. Rather they had a clear concept and experience on which job should be prioritized. It was a stress free move.
-
August 2023 by Dave T
This could have easily have been a 1-star or 5-stars rating. The company is a legitimate moving company. However, there is a big time communication issue between the sales and dispatching departments.Working with the sales rep, I specifically stated when I needed the shipment delivered to the new location. Based on that info, the sales rep told me the day that my items would need to be picked up from my old address, and he informed me that it would not be an issue delivering on the requested date with the possibility it could be 1 or 2 days later. We had that conversation multiple times, and I was reassured that the delivery would happen as expected.The pickup was done on the scheduled day, and the crew that packed and loaded the items was great. However, the timing and handling of the delivery was a different story; it was terrible. The delivery that was supposed to arrive on August 10th did not get delivered until August 21st! Further, the delivery had an extra surprise. Although the 77’ semi truck could have parked on the road directly in front of my new location, the driver indicated that it he couldn’t navigate the truck into the subdivision. So, a shuttle service was going to be needed, which meant more expenses for an already late delivery! After some discussion, I did my own shuttle service. Meaning that I rented a Uhaul truck, met the driver at a agreed location, we backed the trucks together, the driver unloaded my items from the semi into the Uhaul, and I drove and unloaded my shipment at my new location. You, the reader, can decide if that is a professional moving experience.(Note: Please, don’t assume the delivery driver was lazy, bad, or etc; he was not. He was great). For me, the issue was a dispatching/logistics issue. It should been known prior to the day of the delivery that the semi truck couldn’t deliver to the destination. IMOIn summary, I think the delivery timing issue could have been avoided if Smooth Relocation Van Lines internal communication was MUCH better. It was expensive to live out-of-pocket waiting for the late delivery. (If you’re wondering, no discount or partial reimbursement has been suggested or offered by “not so” Smooth). If you are considering this company for your move, you would be wise to verify that a 77’ semi truck can actually deliver to your destination.Yes, the 2-stars rating was kind.
-
August 2023 by Marlene B
Honest and hard working guys that went above and beyond for me. They handled my fragile items with extreme care. The owner was very helpful and straightforward which honestly makes things a lot simpler and easier.
-
August 2023 by Martha B
Excellent experience. They worked very well, and took care to follow instructions. They showed up and knew what they were doing, and kept me informed throughout. The movers were very respectful. Worked hard the whole way through.They just made my move easier than I thought. Not only their hard work but also dedication and handling all the things with care were beyond expectation.
-
August 2023 by Karen M
We could not have asked for a better crew. We could not have had better service. These guys worked super hard and did not take a break until we basically forced them to. Very professional loading and care of all our stuff. They were upfront, thoughtful, took care not to damage anything and did an outstanding job of moving difficult items.
