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February 2024 by Letícia Ventura
Good espresso and location, quick service, fair price.
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February 2024 by Sandy Martin
I tried to order an iced oat milk matcha latte and the barista, Javan, was extremely rude. My drink looked clumpy and unshaken, so I asked if he could shake it again. He gave me a dirty look, grabbed the drink without saying anything, and dumped it out into the sink. I had to wait another 5 minutes for the drink remake (after already waiting 15 minutes) and he told me “if you want your drink like this, then order it extra shaken. The first one was fine.” I’ve never had this happen to me before and I will not be returning to this location.
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January 2024 by steppi
Nice staff and the coffee was good!
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January 2024 by Hope Ela
I visited on a weekend day. It was early afternoon. The barista who waited on me was pleasant. The barista who prepared my drink did so accurately. There was a low energy vibe, basically calm, only a couple of patrons. Service was quick. I've been on a weekday and it was very busy. There is more outside space than inside dining space. If you work in the area, or are walking along Michigan Ave., it is accessible to able-bodied persons via stairs from the street level that lead down. The accessible entrance is through the Hancock building, which is quite a ways for those who are challenged by stairs.
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January 2024 by Montserrat Rangel Ibarra
Chucho the best barista, super friendly.TQM ChuchoAtte: your friends from Mexico who didn't know how to get back to their hotel.
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December 2023 by Chris Haen
This Starbucks is located in the 875 N. Michigan Ave building, formerly known as the John Hancock building. If coming from outside the building, you need to go down the stairs from the sidewalk to get to it. It is a smaller store with very little seating so this is more of a to-go coffee spot, not a place to hang out. Service is great, but expect a wait if you come early in the morning when work is starting as it serves the building and nearby hotels as well.Parking: If you need a Starbucks where you have to park your car, I recommend choosing a different one. No easy and cheap way to park. This mostly serves people working and living in the area.
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December 2023 by Joyce Zwiebel
Small Starbucks location w three tablesStaff had an argument w customers who had legitimate complaints and after the customers left without being able to resolve the issue the staff started angrily throwing things into the trash bin…
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October 2023 by Darren Smith
One of the busiest Starbucks I’ve been in, especially later at night!
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October 2023 by Kiminimuchu
I visited this Starbucks location at around 7:20 pm, even though the store was supposed to close at 8 pm. I wanted to use my birthday rewards for a croissant to enjoy the next day. I made it clear that I wanted to use my rewards, but the staff member got it wrong. I can understand mistakes happen, and he apologized, mentioning he was still in training.However, another employee, approximately 5'8" with blonde hair, displayed terrible customer service. After realizing there was an issue with my order, I approached him for assistance. Not only did he mutter under his breath and showed clear signs of annoyance, but he also begrudgingly walked over to the cashier as if the croissant was coming out of his own pocket. His impatience was evident. If providing quality service is such a hassle for you, perhaps a career in the service industry isn't the right fit?Being treated this way on my birthday was truly disappointing. Would think twice before coming back to this location.
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October 2023 by Lovelylady
The staff are very unfriendly here and I get the feeling they think they're doing me a favor just waiting on me. I didn't see the raw sugar so I asked while two workers were busy talking to each other, the one who wears the glasses, heavy set with red coloring in her hair abruptly said, I hear you! Like I was interrupting her conversation. The other gal brought the sugar over from around the counter where it wasn't obvious it was there. So later I spoke to the gal who was rude, I told her I didn't like her attitude and I was going to report her. No apology, what did I say that for? She replied, go ahead! So I called Customer Service to report her. Starbuck has always been expensive but to deal with the workers' bad attitude is not worth it!
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October 2023 by Bianca Fiala
This starbacks was supposed to be open at 6am. On google it said it‘s open. It was 6:37, me and another person were in the worst weather standing outside in the rain and stormy wind. After knocking and waving they just ignored us. When we went to the window right next to where one girl was slowely preparing stuff on the side to signal it‘s saying that it‘s supposed to be open at this time i could just reed the employees lips : „i don‘t care“. The two girls working inside were ignoring us again and laughing. Very sad to see something like this. It happened 20‘ ago today, Saturday 14th october 2023.
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October 2023 by Ashley R.
I don't appreciate the rude service when I already ordered something and the worker by the name of Kat with colored hair wanted to give back a very attitudy way to get back into the line to get water when there was no line . I don't appreciate the way it was said I work in service industry and there's a kind way to do it will never be coming back to this location because of this one bad experience.
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September 2023 by Karen Gordon
This is the worst Starbucks ever. The baristas are super slow and very unfriendly. Not to mention that drinks are not that great. I’m always annoyed with myself every time I go here when I know what to expect but it’s closest to my job. Oh and if you do a mobile order, make sure to do it well in advance. There is literally a much smaller Starbucks a block west on Chestnut. Staff is always friendly and fast. I will just take the extra time and go to that location instead.
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September 2023 by Shweta H
I purchased skinny chai latte, regular cold milk+ chocolate syrup and regular iced Caramel Macchiato. They made everything in non fat milk. It messed up the taste and refused to admit it upon asking. I did not have a good experience hence one star. Thanks.
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July 2023 by Truong T
You can tell that no one is happy working here and it affects their customer