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September 2023 by Just I.
Location is very slow. Customer service was not the greatest. Starbucks in general has been having poor customer service across their stores from my experiences. Over the last few years I've seen a decrease with this company. Always running out of certain products or ingredients or specific cup sizes. On this visit I had to carry around a giant trenti cup because they didn't have the next two smaller sizes available, but wasn't told this until I received my drink. Customer service is also very hit or miss across the board but this location was very unwelcoming and not friendly at all.
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September 2023 by Phuong Peter
This Starbucks is a hit or miss depending on the employees working and how they feel. Generally they have been nice to me but I’ve seen them be mean to customers as well as my coworkers. I’d rather venture to IMD Starbucks as they are more kind and drinks are more consistent.
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August 2023 by Marko B.
Never had an issue here. The food items I usually get are always alright, coffee is the same as everywhere else. Service can get a bit busy around 1 pm and 2 pm but other than that it's about average. Ambiance is alright I guess, the place is a bit small inside there's only a few tables but they have a few decent tables outside.
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August 2023 by Samantha Thomas
IS THIS THE ONLY PLACE WHERE YOU CAN GET A RESPONSE FROM THE OWNER?????? I NEED A NUMBER I HAVE
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August 2023 by Brittany Matthews
I went to this store specifically because it was the closest one that had Sriracha sauce in stock, according to the Starbucks app. I ordered through the mobile app and got there shortly before the estimated ready time. I waited a few minutes and my order was still not ready. When I spoke to an employee, she claimed that she made the order and that someone must have taken it. She made my order, and when I told her I ordered it with Sriracha sauce, she said that they were out of it. I told her the Starbucks app says they have it in stock and that's the only reason why I ordered it from this location, and instead of apologizing for not marking the item as out of stock for mobile orders, she started talking about how Sriracha sauce is a "luxury item" and told me they should have some in stock soon. When I asked for a refund, she said that because I ordered it from the app, she couldn't refund it and that I would have to call their customer service number for a refund.
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August 2023 by B Matthews
I went to this store specifically because it was the closest one that had Sriracha sauce in stock, according to the Starbucks app. I ordered through the mobile app and got there shortly before the estimated ready time. I waited a few minutes and my order was still not ready. When I spoke to an employee, she claimed that she made the order and that someone must have taken it. She made my order, and when I told her I ordered it with Sriracha sauce, she said that they were out of it. I told her the Starbucks app says they have it in stock and that's the only reason why I ordered it from this location, and instead of apologizing for not marking the item as out of stock for mobile orders, she started talking about how Sriracha sauce is a "luxury item" and told me they should have some in stock soon. When I asked for a refund, she said that because I ordered it from the app, she couldn't refund it and that I would have to call their customer service number for a refund.
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June 2023 by Tashanna Stevenson
The place was fun to work at, making the drinks and talking to customers. Supervisors were very nice and friendly. Upper management, terrible, coworkers were hard to deal with at times. Do not work here, co-workers will gossip behind your back, and then be friendly to your face.They try to pick/bully you, until you stand up for yourself and then you are being "rude or the aggressor". This was probably the worst estabilishment I have ever worked for. I quit because upper management suggested I'd see a Therapist. If you miss one or two days you get written up. Don't care about employees at all. If you try to go to their boss/supervisor they either 1. fire you, or 2. try to find a mistake you do, pin it against you to make it seem like you are the bad person. If you work here, do your job, and go home. Don't try to build relationships here. It will cost you in the end.
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May 2023 by Demetrios Sarantopoulos
William and Donald are amazing. Quick and efficientVery friendly and a great start to your day !!!!!
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May 2023 by Francisco Smith
This is a great Starbucks cafe! The staff was really helpful when I made my first order here.
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May 2023 by Aditya Malpani
Half of my drink was filled with foam. We pay a bomb and get duped. This is very disgusting and unprofessional. Never coming back
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April 2023 by Manisha Barse
It was my go to coffee place while I worked in that neighborhood. Warm, welcoming and quick service.
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March 2023 by I Z.
The employees here are the best!!! They are always chipper, ask me how my day is going, and try to remember my name. My only complaint is that they close too early but while they are open, they are a pleasure and I enjoy visiting this location.
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March 2023 by Kristen
Majority of the people who work here always have a stank condescending attitude. Drinks are never consistent. Located in the medical district, you would think the standard would be higher.
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February 2023 by Catherine Quinto
I have to leave a review for the Starbucks team at 828 S Wolcott. They are so personable, and passionate about customer experience. They know me by name, and have my order memorized, which is so impressive given how many people they serve in a day (and how niche my orders can be at times lol). I look forward to my morning coffee not only bc it helps me work better, but because the team brings positive energy that flows into the rest of my day. It is evident that they love what they do as they are truly engaged with me and with one another! As a student who lives thousands of miles away from her family, I appreciate this team; they have supported me through challenging days!
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January 2023 by Veronica Hoyos-Leonard
I came at 7:31 AM, and the place was closed, although the sign said it would be open at 7:00 AM—poor service. Also, the most accessible door is closed.