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March 2024 by Anndra Rux
With the help of David Sandoval we just replaced our old bay windows with new Marvin Infinity windows. He was very helpful and very fast to answer any questions. And the windows look amazing !!I thought the whole process will take the whole day but the team was done with everything and out the door in less than 4 hours.The caulking work around the windows on the inside was impeccable and I am very picky when it comes to details. Everything was done to perfection. I was impressed. I love these windows!Thinking of replacing more of the old windows with Marvin Infinity.
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November 2023 by Courtland Townsley
I'm own a general contracting company and we've been going to Pawel for years. We recently had an issue with one of the systems and both Pawel and Hector went above and beyond to help fix our issue. They are busy, but I'd recommend them to anyone!
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November 2023 by Monica Bielanski
I’ve spend close to 100K on various orders, came in to return 4 pulls that I had ordered by overestimating and they refused to accept the return. The manager Ruslan is by far the worst person, very rude and needs to go through an extensive training of proper customer handling skills…I will never step a foot in an establishment that treats loyal customers in this manner.
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September 2023 by Gina Trimarco
Please explain why you are not open on Sundays and at least one evening a week. People actually go to work during the week and need to shop retail on the weekends or in the evenings. Who are you catering too? Just being open on a Saturday doesn’t do it.
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August 2023 by Charlene Parker
For the most part, the studio had all that you could dream of. When asked an employee a question, he blew us off, pointing another employee who would be better at answering our question. Less than 5 minutes later, the referring salesman was with another couple who looked like him. Eventually, a sales woman took time to answer our questions and more. Two hours later, we approached the salesman who had been suggested to better answer our questions, and, behold, he blew us off too. In conclusion, we chalked this experience to be racism.
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August 2023 by Sally Fansler
After being a long time customer and spending an extensive amount of money on multiple occasions, we will take our business elsewhere. After finding an error in our order, the follow up was horrible. Once you spend the money, they do not care about your business. Lisa Christine is lacking customer service skills, no return phone calls, and no follow up to email requests. Quite a disappointment.UPDATE: Karen in customer service stepped up and took care of our issue after this posting.
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August 2023 by Pricilla Vargas
OMG these place is so professional. I was given Konrad, he explained every question that I had. There prices were so reasonable. I was so happy with this young man expertise. I had couple of issues, Konrad took care of them ASAP. I love this store. I went to other stores and Studio 41 top there prices by a landslide.If you are looking to buy cabinets, this is the place to go. There prices are out of this world. In the world we live in now. Thank You Konrad/Studio41 PS I will be back and I’m telling all my friends.
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July 2023 by Nicole Larson
We reluctantly went to THIS location of Studio 41 after a disappointing experience at the River North location. We thought we would just get our sinks, faucets and shower plumbing from this Pulaski location for our kitchen and primary bath remodel since there seemed to be no where else to go. Boy were we wrong! We were lucky enough to work with Jodie Richter and she is AMAZING! She listened to our budget and showed us just the right number of choices in each category. Furthermore, she has great taste and is very knowledgeable about all the products. And her followup and the speed of the entire order delivery was unparalleled!!! We ended up buying so much more from Studio 41 than we had planned and that is directly related to the quality of service Jodie provided. We purchased not only all the sinks, faucets and shower plumbing but also ALL our tile, our toilet and our cabinet hardware from there!!
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July 2023 by Sanjay p
I remodeled all my bathrooms in my house with Studio 41. I worked with the Palatine studio location which was not the best experience. But by the time I realized it, it was too late since I already ordered everything with them thru my designer. If I had to give a review of the Palatine Studio, it was be a 3 at the most and I am being nice. But this review is for Karen G specifically, who is the customer service manager for Studio 41 at the Pulaski Studio- Chicago location. She ended up having to handle ALL the issues I encountered with my bathroom remodels since the Palatine Studio representative I was working with was not responsive and did not care to correct the problems. Karen was ABSOLUTELY INCREDIBLE!!! She turned all my frustrations into something I was excited about when my bathroom project ended. She corrected all the wrong! She followed up immediately and made sure everything was to satification. I had a delivery set with the installation the next day since I was going to be out of town. The delivery people messed up and did not deliver the shower door panel because they wrote the wrong delivery date. She called immediately, rescheduled the delivery the next day, 3 hours before the installer was suppose to come and got the job completed as originally planned. Even things that were out of her control, she went out of her way to make sure that my items got delivered on time and were installed properly. Karen is a ROCK STAR. She is the only reason I will shop at Studio 41 and she is the only person I will work with at Studio 41.
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June 2023 by Derrick Wolbert
Wanted to give a shout-out to Marco who helped us navigate the wild world of shower heads, valves, body jets, and control knobs.He made what had been an overwhelming experience an extremely simple and straightforward solution.Props to the ops team who had what we needed in stock and their standard triple check of our items before we left the store.We’ll be back for our next project.
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May 2023 by jennifer sallese
I order $26,000 of cabinets for my Kitchen. They came wrong (not my fault) I have been given the run around, I'm sitting here with my old kitchen torn out for over 2 months, doing dishes in the bathroom (Gross!) Eating out of a microwave. After four weeks some of them came. But the base one that we're waiting on the response is to cut it and make it right. That is exactly what i want to do to my expensive brand new cabinets. Its a joke
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May 2023 by Vicky Camarena
Products are good, Customer Service is NOT! I ordered cabinetry and both times had to deal with Rude, Unresponsive sales associates. I think Studio 41 fosters an environment that is only about commissions. If the sales associate feels the commission is not worth their time, you will not receive a good customer experience. The women that work in the kitchen cabinetry dept. are extremely impatient and not will the expend too much effort to help you unless you have a massive order.
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April 2023 by Teresa Valdivia
Placed and order for a faucet on Dec 5th, 2022 and was told I would receive within 4 to 6 weeks. Additionally, the product was obviously used and defective. The product was thrown in, not properly packaged. On top of all that, the finish was pealing. Have photos for proof. When I attempted to call the sales person, they would not answer or return my calls. At lease 6 calls were made. Eventually, I spoke with the manager, he was pretty rude and insisted I just cancel my order and showed no interest in replacing it.
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March 2023 by Claudia Ruiz
Ordered hinges for my bathroom vanity since December 16th was told it was still covered under warranty, come January 3 I had to call to find out I had to pay told they would deliver them in a week , never received them had to call them back they said I had to send a picture of the hinges cause they didn't know which ones I needed mind you I took the hinges back in December to show them. Didn't get my hinges till March and I still had to go pick them up. I will never buy anything from them again. There customer service was really bad every time I called no one knew nothing the day I went in to pick them up every one standing around gossiping. Never again.
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March 2023 by Jaleel Muhammad
Great place to help you design your rehab projects. Sophia Sanchez provides amazing customer service for your plumbing needs. Gloria has helped me build fantastic kitchens for years at the Southside location. I recommend this establishment.