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March 2024 by Josh da Silva
did you know if you get a defective ohone they replace with a pre-owned phone. So T Mobile doesn't even know if you wont have the problem again.
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March 2024 by Максим Мурич
Very bad product. They change price. I couldn’t close my line at the store, only by support call.
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February 2024 by Glenn Mallek
Walked in with my wife to try and add a line, buy a brand new iPhone. Four employees working, only one begrudgingly came to help. No greeting or any semblance of customer service. After asking a few questions and getting the response you would expect from a dead fish, we decided to walk out and drive the 2 miles up the road to the other location.
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February 2024 by Dragana Romic
What happened with Costumer Service at this location? I am T- Mobile costumer over 15 years and when I walk in to upgrade 2 phones at this location, they didn't even say hello. I was with my husband and 2 kids and they made rude comments about that no one wants to help us. I waited and finally one of the workers come and didn't still say simple hello he looked at as and after I stated what I am looking for is not the newest model he just walked a way. I was in disbelief. I stood there and when I saw that 3 present employees are not acknowledging us anymore in empty store we just walk a way. Pore service and poor management all together!
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January 2024 by Usha Karuturi
Staff was no that friendly
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December 2023 by mary
Poor customer service. Zero Star.
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December 2023 by Deborah Canty
Excellent customer care experience
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December 2023 by Brendon Butler
Great location and staff. I'm very Grateful ? To Billy the Manager for Helping me today. They deserve all 5 Stars.
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December 2023 by Othereo Obiora
This location is great.All the techs were very knowledgeable and patient.helped me figure out my new phone.
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November 2023 by Brendon
Great location and staff. I'm very Grateful ? To Billy the Manager for Helping me today. They deserve all 5 Stars.
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November 2023 by Ashley Acridge
Amazing service! I spent a few hours there while my new phone was updating and transferring my data. They were so kind and checked in often. Highly recommend this location!
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August 2023 by Janet N.
I brought my phone in to get it activated with T Mobile. Kevin was great!!! He persisted even when he had to call T Mobile service for assistance. He even got told that they could not help and yet he continued until the could activate it and it worked.He was patient and very helpful.Thank you Kevin
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August 2023 by Jared D.
Yooooo. I literally downloaded yelp to leave this review. I came in looking for help getting my phone transferred over from Verizon. Kevin C. helped me cause it was a bit of a struggle and this dude stayed late to make sure my line was ported over and everything was working smoothly. Phone stuff stresses me out so much and he made it such a breeze and a dream. Thanks so much, y'all.
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July 2023 by Mandy Rogers
Kevin Cuellar is MAGNIFICENT. As a Mobile Expert, he was patient, informative, hard-working and respectful. Caridad Q was also instrumental in assuring our successful upgrade—They went above and beyond!
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June 2023 by Omar AG
I had a disappointing experience with the customer service associate her initials are E.R staff ID 649093 at this location. I spent over hour of my time there and unfortunately, ER was very unprofessional. She provided me with incorrect information and did not handle the situation in an appropriate manner. I found her demeanor to be contemptuous and edgy, which did not make for a pleasant experience. In addition, I observed her checking her phone and playing with it while I was waiting, which was unprofessional. My concern escalated when the tech asked her to access my phone's settings and without asking for my permission, she took my phone and began going through it herself. This was not only unprofessional but also unacceptable. Overall, I came to this location to resolve an issue, but instead, I experienced a frustrating and unprofessional encounter with ER.
