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March 2024 by otis smith
No help call t mobile on the phone to switch my service was informed to go into store. Informed the people at the store what I was told to do they said that they would not do it. I will not be switching to tmoble.
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March 2024 by arleen floren
Mathew Is the most helpful person I have ever met. I am not very good on cell phones or operations. he was amazingly, patient, helpful and knowledgeable. So happy he was here and available to help.
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March 2024 by Ellen Floren
Matthew the assistant manager of this store was amazing we want to follow him forever
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March 2024 by Robert Walker
Good customer service polite management and staff also good deals on products
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February 2024 by S S
Grateful for Juan who helped me get an accidential $250 charge removed from my account. I battled with Customer Service for multiple hours on multiple days but he was able tp get it taken care of life. Great to have the neighborhood store and the in-person support available.
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January 2024 by Samuel Conness
Matthew was a ton of help. Excellent customer service.
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January 2024 by D Leuthold
I came in on New Years Day shortly before closing. The team there was cleaning up, but weren't at all upset I came so close to closing , encouraged me to come in, and helped me efficiently and compassionately. I spoke with Juan - who was fantastic and kind, and very clearly addressed my issue and provided with with multiple solutions in a timely manner. I will certainly come back to this location for any needs in the future!
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December 2023 by Veronica Diaz
s/o; to Jonathan he was a great help with setting me up with a new phone as well as,giving me the accurate information for certain things I had my doubts for. Very helpful and was very detailed when I asked questions and stuff. I’d recommend him to anyone. 10/10 (:
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December 2023 by Carol Brown
This store was the best. Matthew actually took the time out to explain things to me about the phone & was willing to help me with all aspects of getting a new phone because I did not know how to do this. Matthew really helped me feel better about my worst store encounter at 864 w north ave. Thank you Matthew we need more cust serv agents like you.
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December 2023 by Sarah Smithy
I absolutely adore this store. Sevannah and Jonathan are always busy keeping customers happy and well taken care of, myself included (: also, this location has a clean and fresh feeling that goes with its knowledgeable and professional staff members! 10/10 y’all. P.s. thank you for everything and I love my new phone/case!
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December 2023 by Alyse Malmborg
I've been with T mobile since I was 18 and today, I had the best experience with Johnathan! He listened to what I wanted and needed out of a phone and didn't hassle me to make a switch to iPhone like others have. He helped switch everything over, cracked some jokes and made it so pleasurable to have walked into this store!
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October 2023 by Apeksha S
Terrible third party location.They refuse to do their work and would not even verify my ID EVEN THOUGH I WAS AN AUTHORIZED USER ON THE APP. They said their system shows I’m not and that I need to call Tmobile.It was a waste of 45mins of my time and none of the employees seemed keen to help. They lost $1300 of my business today because I was there to buy the iphone 15 promax.Go to a corporate store. The one on Milwaukee is much more professional and helpful
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October 2023 by Brittney Diamond
Best T-Mobile store - John and Mathew were great!
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August 2023 by Grace Hong
This is the place to go for all your T-mobile needs!! I recently upgraded my plan and was able to do a trade-in for both my mom and I’s phone and not only was Matthew super helpful and patient, but was able to direct me to a great phone repair shop so that I was able to repair the crack on my back screen so that my phone was eligible for a trade-in. His customer service was absolutely amazing and he answered all my questions and was helpful each time I swung by the store or called. Highly recommend this T-Mobile store. The employees are very helpful and professional!
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July 2023 by Phillip Nulman
I needed a backup SIM card for travel purposes and Jonathan was incredibly helpful and professional.After calling two previous T-Mobile shops (one that wanted to charge me extra for it and another that claimed that it wasn't possible to do), it was a pleasure to see how helpful they were here!And the ratings between the 3 places speak for themselves.
