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September 2023 by Leslie M
Please make sure to always leave and ask first for a receipt especially if they get you on that PHONE TRADE IN deal! I had 2 bad experiences. AND PLEASE DON'T BELIEVE EVERYTHING THEY TELL YOU. Half of the time they are just lieing or making things up to get by the customers. its honestly the worst experience I've had with T MOBILE.
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September 2023 by Sheila W.
Wish there was something LESS than ONE star. These people are total MORONS!!!! They are the MOST UNHELPFUL staff of ANY store I've ever shopped at. I will never go to this store again. If you live nearby here, take the time to travel to a different store because this one is not worth giving your business to. Rude, unhelpful and seemingly deliberately obtuse. Overall useless people.
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August 2023 by Maria Munnich
Close to home. Limited parking. They helped me as much as they could.
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July 2023 by Kamal kumar JK
Worst T-mobile store. Manager was really rude doesnt have any technical knowledge and very bad at customer support. When asked for my genuine approved refund by T mobile she behaved really bad.
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June 2023 by Ely Segura
I had a terrible experience today at this T-Mobile location (3924 S Archer Ave, Chicago, IL 60632). These two ladies -Anai and Mari- were extremely rude with me and my mother. I definitely do not recommend this store. I already sent my complain to T-Mobile Customer Service. (I had to put one star in order to submit my review, but, according to my experience, they do not deserve any).
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March 2023 by Oscar Lozano
Everything is so well until one day, some one does not do things right. They need to train people to care for customers. Unfortunately Tmobile did not solve my problems.
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January 2023 by Annabel Navarrete
The staff always act like you're bothering them. Store number 2YSB
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December 2022 by Mark Williams
TMobile location is cool. It's not the location I regularly visit. The location I visit is temporarily closed for remodeling. The staff was friendly. The store's door had wood in it from an attempted burglary. I just paid my bill and left.
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November 2022 by Bryana Leilani Martinez
Amazing place, entire staff was extremely helpful!!
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October 2022 by santos cardozo
Just go to another location or don’t ask anything to that lady
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October 2022 by Christopher D A
Bad service, two employees helping one person, the wait to get service is long
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September 2022 by trinidad aguilar-ruiz
The customer service was great. went to purchase a phone and agent set up thr device and advised of internet palns.
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May 2022 by Lynda Valadez
Ever since sprint merge with t mobile I'm not happy with their customer service. When I had sprint I never had issues. Now that they are t mobile bad service. I upgraded one of my lines was lied to returning previous phone never received the promotion for returning it. I'm paying the regular fee of the device which makes no sense. They won't return my old phone and won't give me the adjustment or the credit for previous months on paying regular fee of the new device. You talk to representatives and supervisors and honestly there not on the same page. They tell you different things most of them don't know anything. I'm frustrated with them. I warn everybody don't do business with them. It headache trying to get issue resolved with them. Worst customer service ever. Very unhappy with them. Waiting next bill see if they fix the problem or going to different phone carrier. I'm so sick of them.
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March 2022 by Alberto Ortiz
Melvin assisted us in giving very clear and consice information for questions we had. He was very professional and clear in how he spoke to us and gave his best to exceed our expectation in serving us.
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January 2022 by Brian Gutierrez
Store was closed at 3:40pm on 12/20/2021, for unknown reasons. No explanation was given. One worker was inside.
