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January 2024 by Samuel Hemanth
Very very slow service. Understaffed. Nobody even acknowledges a customer walking in. Not even a head nod or a smile. Just blatantly ignores the customer until their turn comes up. If anyone who can make a change is looking at this, please add more staff at this location.
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November 2023 by Олександр Сабадош
The worst service ever i met in the store. Better to stay without phone forever than buy something here
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November 2023 by Amir Abedrabo
Long wait lines over 25 mins, rude staff who lack knowledge of Samsung products.They'd tell you to go to BestBuy if you'd like to learn about the product. This is intolerable because I had only one yes or no question to make a purchase decision and their response was you'll have to wait or just go to BestBuy.It's obvious that the staff don't feel invested in the store.Fyi...the answer was a yes and I ended up buying from a competitor (same goes for future purchases).
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October 2023 by Patrick
Staff were great, need more staff though. Would be great to have more demo units out.
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October 2023 by Maria Belen Ruiz Juarez
I was there a few min ago and Daniel was very helpful and quick, there is another guy wasnt very helpful a week ago.
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October 2023 by Aner Barashy
Not accepting International credit cards thru online, which couse me monthly visit in their branch.
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September 2023 by Mikhail Ponomarev
Did not accept Illinois TVDL as ID.I guess the store manager is prejudiced towards foreigners.
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August 2023 by Alfred Addy
I’m in Chicago every other month. If I’m there I yell at the staff “make your service better”..there’s really nothing they can do about it, but global team. Why am I in t-mobile stage with no service?This staff though is amazing..workers are absurdly nice and helpful..so many perks discovered. Please call security on me!
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July 2023 by Demetrius Hicks
I would absolutely recommend Jade when visiting this location. An exceptional salesperson, knowledgeable of T-Mobile, and a joy all around. Thank you for helping me today!
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June 2023 by Eugene Vdovychenko
Daniel refused to help my cousins who does not speak English! Even I explained Daniel over the phone what is the issue
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May 2023 by Dave M.
We switched service from Verizon to T-Mobile at this location. Darrel was great. He was patient and explained everything clearly. During our first visit he even told us to wait for a few weeks because he thought the company might be coming out with a new offer. Darrel patient explained the difference between the iPhone 14 Pro and the new Samsung phone my wife was considering. Once we agreed to the terms, they offered to have our phones shipped to the store for safety. He then spent over an an hour helping us get the new phones set up and working, including helping us through several Apple ID issues we encountered. All of the staff was helpful. No waiting time. Clean and bright store with plenty of seating. BTW, great plans for seniors and people who travel internationally.
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April 2023 by Yomi Wins
Jarrell Ryan and James were absolutely phenomenal. Had a bad experience at ATT and they made it all better with their expertise and knowledge of promotions. Even though they were about to close they stayed after to help me with transferring I and my husband’s phone number and content and I really appreciated it. Recommending them to all my friends and family!
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April 2023 by Jacqueline Wright
Visited your store today James Ramirez was very personal and professional. And gave phenomenal customer service. I will definitely be back to that location for future sales.
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April 2023 by Roche' Wms
Jarrell was amazing and the entire staff provided input to resolve a system update that removed my gmail aacount issue. And I left a very satisfied customer. Kudos to this site store and especially Jarrell.
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April 2023 by Ann Connor
Not happy. I wanted a 2 year paymentSchedule but they made me pay200 a monh. The phone is too heavy.I dont need all the technology in thisPhone.
