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January 2024 by Data Solutions
Very good experience. Professional stuff. Solved all my phone issues. Thank you.
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January 2024 by Jaleel B
This location is a little out of the way for me, but it sure as heck beats the closer tmobile stores. I happily make the extra jog over to this store for the better service & nicer people. Keep up the great work ?
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November 2023 by Teagan OToole
Walked in and asked for help with my device/thinking about upgrading. Store Employees Yatta, was the rudest person I’ve ever met. She immediately told me I just needed to go Apple store, then checked my phone, said it was fine so i preceded to tell her the issue she again told me I needed go just go to apple. She got loud, told me she didn’t need to deal with me and so I left. I wish there was a video of how rude she was. Truly no need to treat anyone that way, when they ask for help.
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September 2023 by Clay Thomas
This T Mobile location has been great tto me in the past. Always professional, quick and knowledgeable. This visit was especially good as Angelo helped me out with a chip purchase. Very nice guy and personable. I highly recommend!
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August 2023 by LaTonja Wright
Shout out to Yusef for getting me the screen protector for my Samsung Galaxy S22 Ultra phone!His personality was amazing!
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August 2023 by Jennifer Winthurst
We did get welcomed upon walking in. We looked at the phones and we started to have some questions . I looked around at the staff and they were sitting on the benches on their phones. I asked if they worked here and we had some questions then he got up and helped us. The One + phones that they had on display are not in store. We were told we had to order off the website ourselves. Just not a lot of customer service. When you're looking for a phone you want to be able to walk out with it. Very disappointing. It's like they couldn't wait to say "we don't have it in the store go online and order it BYE".
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July 2023 by Daniel Nino
Chris and Yusef are amazing excellent customer service . True Professionals highly recommend
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May 2023 by Paige Scarlett
Chris Conway and Yusef Chaney were both very patient, informative and helpful in getting my new plan straightened out with some major hiccups caused by the t-mobile store that setup the account with an elderly family member in New York. I will definitely recommend this location to anyone when it comes up in conversation.
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April 2023 by Robert Becker (Rob)
I spent the evening going to 7 different stores in and around the downtown area of chicago. I was in search of a new iPhone 14plus 256g the color didn’t matter at this point but I had no luck.It is not possible for me to ship to my home because I don’t have time to be there with my busy work schedule to sign for the package when it arrives… no I don’t trust UPS or FedEx to get my memo and hold it at their store because Ive had way too many bad experiences.T-Mobile won’t ship to store for me to pick up. Customer service doesn’t know what they have in stock at different branches so the representative told me to call around and see who has it. I Made calls to countless T-Mobile branch’s in my area and apparently the staff working in the branches aren’t allowed to tell customers over the phone if they have any stock. I’ve been a T-Mobile customer for over 9 years and never had issues like this before… what happened
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April 2023 by Vanessa Martinez
PIPER had me waiting there for 30-45min took my information made it seem like she had a phone available for me just so she can come and tell me that they don’t have the phone I want available. Why wouldn’t you check first before waisting my time Im not sure. Aside from that from the start it was very obvious Piper did not want to help and I seem to be a bother. I was the only person in the store at the moment so it wasn’t busy at all but somehow it still took that long just for me to walk out without anything
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April 2023 by Caitlin Davy
Julian, the store manager, was very helpful and professional. Thank you for the great customer service Julian!
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April 2023 by Abdullah Kundi
This is a great place, me and my dad come here all the time if we ever have any problems. The people here are great, they always make sure to help you and they clearly care about T-Mobile.
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March 2023 by Sunny Kundi
This is a great place, me and my dad come here all the time if we ever have any problems. The people here are great, they always make sure to help you and they clearly care about T-Mobile.
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February 2023 by Timothy Weinert
Julian and the manager helped us with our new phone info transfer, and a stolen phone insurance recovery claim. Saad and Kathy were also super helpful here. If your looking for good customer service you can count on it here, they were wonderful!
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January 2023 by Erik Blades
I bet a T-Mobile customer for almost 4 years now and they always treat me good. I love the service I love the attitude and they always help her so I will always keep my service with T-Mobile. Keep up the good work.
